ShepHyken

AUGUST 9, 2019

Let me share a few tips from my personal experiences of how you can achieve this with absolute ease. If you choose to continue giving to your customers long after you have made a sale; with only one purpose and that is to benefit them – they will become your fans! That’s how they have me hooked! Yes, you read that right!

Feedback 297

Feedback Sales Accountability Personalization 297

ShepHyken

FEBRUARY 15, 2019

This week we feature an article by Heather Hamilton who shares why investing in a point of sale (POS) system can empower your staff and improve the employee experience. – Shep Hyken. Investing in a point of sale (POS) system is a game changer for your retail business. It helps them personalize their service.

Sales 225

Sales Personalization Feedback Management 225

ShepHyken

MAY 31, 2019

A well-planned customer experience strategy can have an impressive impact on your organization, increasing customer satisfaction, reducing churn, and ultimately boosting sales, growth and profitability. Give your brand a strong personality. Make sure that your brand has a memorable personality. What is the customer experience?

Customer Experience 296

Customer Experience Feedback Construction Personalization 296

JustCall

MARCH 28, 2023

Want to set your sales team up for success? When you’re dealing with remote sales teams placed in different corners of the globe, it can be particularly challenging to meet targets. As a sales leader, it is difficult to craft a sure-shot plan on how to manage a remote sales team. Read the blog to learn more!

Sales 52

Sales Management Morale Employee engagement 52

ShepHyken

JANUARY 27, 2017

This week on our Friends on Friday guest blog post my colleague, Shital Shah, writes about how with the right combination of technology and human touch, customer service doesn’t have to be difficult. She shares four excellent solutions to help manage your customer service more effectively. Shep Hyken. Relationships = revenue.

Technology 233

Technology Customer Service Management CRM 233

ShepHyken

OCTOBER 26, 2018

A short time later, another hotel staff person came into the room, looked around and left. The stars continued to fall as a few other problems arose and along the way, I was treated rudely and disrespectfully by the hotel manager. The post Guest Blog: Five Star Hotel, Minus Five Star Service appeared first on Shep Hyken.

Consulting 281

Consulting Consulting Sales Marketing 281

Beyond Philosophy

APRIL 18, 2017

But according to a recent article by global management consulting firm McKinsey&Company, (D) may actually be a better answer. Traditional sales advice says that it’s easier to keep a past customer than to get a new one, and so there’s been a proliferation of customer loyalty programs over the past few years.

Sales 310

Sales Consulting Consulting Customer emotions 310

ShepHyken

NOVEMBER 9, 2018

This week we feature an article by Andy Steuer who shares valuable information about how to use virtual web assistants to optimize productivity in areas of customer service, customer support, CRM management and more. – Shep Hyken. Support Tickets and CRM Management. Order Management and Data Entry.

CRM 241

CRM Enterprise Benchmark outsourcing 241

aircall

OCTOBER 17, 2022

As your start planning for the coming year, optimizing your sales win rate is probably a top priority. How to Define Your Sales Win Rate. As our partners at Richpanel share, “Win rate is not just a sales team’s metric. Product managers can use it to get a feel of which capabilities resonate most and which the least.“.

Sales 117

Sales Gamification Metrics Accountability 117

ShepHyken

OCTOBER 19, 2018

Self-learning machines can improve your website visitors’ personalized experience in a multitude of ways. AI-driven chatbots are being deployed more and more within customer support functions, but web personalization extends beyond just automated bots. Customers receive far deeper personalization that they were used before.

Customer Service 278

Customer Service Automotive Airlines Chatbots 278

aircall

JULY 25, 2022

The right technology and the right sales acumen will make your sales team unstoppable. We’ve got a lot of experience helping SDR managers understand their team’s performance through numbers, so we’ve short-listed the eight metrics our clients and partners (and our own sales teams!) 8 Essential Sales Call Metrics.

Metrics 62

Metrics Sales Management Accountability 62

Integrity Solutions

JUNE 14, 2021

Saying there’s no time for coaching or that someone has already reached their potential are just two of the prominent misconceptions around sales coaching. But some simple and very effective sales coaching techniques- when applied consistently and with sincerity and skill- can greatly raise the game of individuals and your entire sales team.

Coaching 107

Coaching Sales Construction Management 107

Beyond Philosophy

APRIL 16, 2021

These rules for managing company politics are here because no one ever officially tells you how to deal with them. Here are the five I have narrowed down to my list: 5 Rules for Successfully Managing Your Company Politics. For example, does the person want to reduce headcount overall? Don’t be naïve.

Management 370

Management Consulting Consulting Personalization 370

ShepHyken

DECEMBER 9, 2016

This week on our Friends on Friday guest blog post my colleague, Stephan Delbos, writes about the importance of doing more than satisfying customers, you must delight them. Editor and Content Manager at Brand Embassy, Stephan Delbos has more than a decade of experience in business journalism. Satisfactory is a rating. Shep Hyken.

Customer emotions 308

Customer emotions Marketing Customer Experience Customer Service 308

ShepHyken

NOVEMBER 23, 2018

Personal tastes vary in how individuals rank these elements in order of importance, but specifying them allows companies to deliberately improve their support setup over time – be it through tools, people, or organization. , shorter sentences, and minimize commas and dependent clauses. Next, practice structuring your sentences.

Customer Support 267

Customer Support Customer effort Self service Metrics 267

Integrity Solutions

MARCH 18, 2021

Effective sales recruiting strategies start with a well-defined Sales Success Profile based on objective performance criteria. As a sales manager, it’s pretty frustrating when you spend a significant amount of time and energy coaching and developing someone only to discover in the end that, well, it’s not you, it’s them.

Sales 130

Sales Coaching Personalization Management 130

Integrity Solutions

JULY 22, 2021

When your people feel understood and appreciated, they will be intensely loyal to the manager who has demonstrated care and interest in their development. Studies from the Sales Executive Council, Gallup Research and Harvard Business Review has shown that employees who have had manager coaching: ? hours per manager per week.

Coaching 106

Coaching Personalization Sales Transportation 106

Method:CRM

MAY 23, 2023

On the other hand, personalizing your invoices is an effective way to stand out from the competition and improve your overall customer experience. Communicate with your clients in a more personalized way. In this blog, we’ll go over how you can customize your invoices to make them more professional, engaging, and effective.

Personalization 97

Personalization Revenue potential Engineering Sales 97

Anexa BPO

NOVEMBER 11, 2023

Personalization in the CX sector helps meet customer expectations. However, personalization can backfire when customers feel you’ve overstepped boundaries or your operations are negatively impacted. Instead of feeling catered to, an increasing number of consumers are viewing personalized marketing as an infringement of their privacy.

Personalization 52

Personalization Surveys Marketing Technology 52

AWS Machine Learning

JANUARY 6, 2023

The rules in this engine were predefined and written in SQL, which aside from posing a challenge to manage, also struggled to cope with the proliferation of data from TR’s various integrated data source. TR customer data is changing at a faster rate than the business rules can evolve to reflect changing customer needs. Solution architecture.

Personalization 67

Personalization APIs Engineering Enterprise 67

Beyond Philosophy

MARCH 17, 2015

How can you increase your sales by 47%? The result of their changes was a 47% increase in sales with no additional marketing support. The person in the coat, however, was not a scientist or doctor, but just an actor with a memorized script. Blogs Customer Experience' It’s all in the packaging.

Sales 379

Sales Scripts Marketing Customer Experience 379

JustCall

FEBRUARY 17, 2022

Want to ramp up to more than 100 cold calls in a day with a powerful sales dialer? Well, we know how difficult it gets to meet sales quotas, when you’ve got to deal with the mess of finding lead numbers, then dialing them manually, and ending up on a dial tone. What is a Sales Dialer? How do modern sales phone dialers work?

Sales 104

Sales Abandon rate Real estate voip 104

Anexa BPO

JUNE 16, 2023

When looking at the customer journey from a brand perspective, it’s common knowledge that personalization factors heavily into the customer experience – which is an increasingly common buzzword in today’s business strategies. The reality is that customers desire varying degrees of personalization across the scope of the consumer lifecycle.

Personalization 52

Personalization Business Process Outsourcing outsourcing Customer centricity 52

JustCall

APRIL 3, 2024

Auto dialers are a secret weapon for call centers and sales teams. They are tireless assistants handling manual dialing while your agents focus on closing sales or generating leads. It minimizes the manual dialing nightmare for sales and lead generation teams. This allows you to multiply your outbound calls by 10x.

Sales 52

Sales CRM Scripts APIs 52

ShepHyken

OCTOBER 25, 2019

All the scripts in the world won’t mean anything if the person delivering them doesn’t fit. Training means your agents will perform better and feel like their job is making them a more complete person. The post Guest Blog: Hiring and Leadership to Improve CX in Your Call Center appeared first on Shep Hyken. Recruitment.

Call Center 192

Call Center Scripts Contact Center Advertising 192

ShepHyken

MARCH 24, 2017

This week on our Friends on Friday guest blog post my colleague, Manuel Grenacher, writes about how using bots can help manage and improve the customer experience. Just pick up the phone, dial a number, and speak to a friendly person on the other end to arrange everything. Shep Hyken. You aren’t the only one. Want a pizza?

Customer Experience 230

Customer Experience Airlines Chatbots Personalization 230

JustCall

JULY 28, 2021

Your sales management efforts are directly proportional to your sales team's productivity. So, if you want to oil your revenue generation machinery, sales management is where you should start. Sales is the sum of building teams, training them, setting sales goals, and tracking growth. These are: 1.

Best practices 52

Best practices Sales Management Coaching 52

JustCall

JULY 29, 2021

Competent sales teams are not built overnight. It involves a continuous practice of coaching sales teams. In fact, sales coaching plays a role in raising a high-performing team of sales reps. Missed sales quotas can be a source of chagrin for managers. So, are you tapping into coaching for your sales reps?

Coaching 86

Coaching Sales Scripts Construction 86

ShepHyken

JANUARY 12, 2018

From clients and customers commenting on our blog. When I hear a script, I wonder if the person can help me. No personalized engagement. Hard to do with no personalized engagement. Pushy sales techniques. Very little turns off customers much faster than pushy sales techniques. Your customers will thank you.

Customer Service 239

Customer Service Scripts Customer Experience Personalization 239

aircall

OCTOBER 20, 2021

You might be surprised by how much productivity you could claw back with some judicious calendar management. With so many responsibilities, it’s critical for your professional and personal well-being. Effective calendar management demands the right tool. Taking control of your calendar enables you to get more done each day.

Sales 62

Sales Management Call flow CRM 62

ShepHyken

JULY 1, 2016

This week on our Friends on Friday guest blog post my colleague, Brooke Cade writes about how important communicating with your employees and listening to their insight is for improving company culture. Feedback from customers and opinions of management can all be skewed due to a limited perspective. Give credit where credit is due.

Brand ambassadors 215

Brand ambassadors Construction Morale Feedback 215

aircall

OCTOBER 6, 2021

One of the best strategies for increasing engagement and retention is to refine your sales onboarding process. In this article, we’ll look at effective sales onboarding and how it can fundamentally improve the new hire experience for your sales professionals. Defining Effective Sales Onboarding.

Sales 117

Sales Scripts Best practices Feedback 117

ShepHyken

APRIL 27, 2018

Enable immediate purchases with one click rather than filling up a cart to manage that will possibly be abandoned. Make sure reps are easily reachable for after sales inquiries and feedback via instant chat, social media, email, and phone. Provide A Personalized Experience. Personalize, personalize, personalize!

Enterprise 206

Enterprise Feedback Personalization Sales 206

aircall

OCTOBER 13, 2022

Savvy operations managers have a nose for finding ever-smarter ways to improve operations management. Where others navigate obstacles with clunky workarounds, ops managers see an opportunity for leaner processes. First, What Is Operations Management? Ops managers can be the unsung heroes of progress. That’s a lot!

Management 118

Management Sales Consulting Consulting 118

JustCall

APRIL 3, 2024

But, it also leads to chaotic calls and handling long call queues for customer support and sales teams. So, how do you manage call surges during unanticipated high-traffic periods? When a call surge hits, your sales and customer service teams bear the brunt. This includes lead management, call logging, and generating summaries.

Sales 52

Sales Interactive Voice Response Abandon rate Wait times 52

Fonolo

JANUARY 14, 2020

Which customer service blog posts helped to shape the last decade for you? . There are more customer experience management blogs and articles than ever before — not to mention the growing libraries of video and interactive content. Here, we cover the 20 best customer service blogs and influencers to follow in 2020.

Customer Service 136

Customer Service Chief Customer Officer Contact Center Call Center 136

ShepHyken

JANUARY 4, 2019

In terms of sales, the probability of selling to an existing customer is up to 14 times higher than the odds of selling to a new customer. Secondly, there should be a balance between professionalism and personality when it comes to interacting with customers. Lastly, customer service reps are expected to manage their time effectively.

Customer Service 200

Customer Service Calibration Feedback Sales 200