CSM Magazine

OCTOBER 24, 2022

IRIS Audio Technologies appoints Neil Titcomb as SVP Global Sales as part of global strategy to eliminate background noise in call centres. IRIS Audio Technologies , the team behind the AI-powered voice isolation software IRIS Clarity , has appointed Neil Titcomb as SVP Global Sales.

Sales 52

Sales Technology SaaS Analytics 52

CSM Magazine

JULY 22, 2020

SaaS is rapidly becoming the preferred choice for businesses of all industries and sizes – in the US alone, about 80% of final users prefer using SaaS applications. For SaaS companies, this means a constant battle to stay on top of the increasing demand and ahead of the competition. Why SaaS Companies Need CRM Tools.

CRM 52

CRM SaaS Sales Banking 52

CSM Magazine

JUNE 23, 2021

Theloops secures $8.75m in seed funding to reinvent support operations for modern SAAS businesses investment led by dell technologies capital positions company to meet significant demand for agile, intelligent support operations. About Dell Technologies Capital. For more information visit www.theloops.io.

SaaS 52

SaaS Average Handle Time Engineering Technology 52

CSM Magazine

APRIL 30, 2024

Leading software firm, Graphisoft, has been recognised for its transition from a perpetual business model to a cutting-edge Software-as-a-Service (SaaS) model. Our role is to ensure that they have all the necessary tools to facilitate a smooth transition to SaaS,” said Danny Seaborne, Sabio’s Managing Director for the UK and South Africa.

SaaS 52

SaaS B2C Construction Consulting 52

CSM Magazine

OCTOBER 25, 2022

Both individuals have extensive business development, revenue generation, and customer success experience from previous leadership positions at top SaaS (Software as a Service) brands. With that, we are attracting more and more top talent from other successful SaaS brands. Daniel Maier, chief revenue officer, Calabrio.

SaaS 52

SaaS Cloud contact Customer centricity Coaching 52

Uniphore

JANUARY 4, 2022

Join us as we explore the technology and strategies needed to accelerate key initiatives, improve customer retention and drive revenue growth in today’s enterprise. Find out about the technology and strategies needed to accelerate key initiatives, improve customer retention and drive revenue growth in today’s modern enterprise.

Enterprise 126

Enterprise Customer retention Engineering Analytics 126

ChurnZero

JANUARY 13, 2022

As the demand for Customer Success surges within SaaS, so too does the need for effective leaders to spearhead this expanding function and steer its strategy and success. We wanted to recognize those leaders who are helping Customer Success make a name for itself in SaaS by proving its purpose and potential. Follow Adi on LinkedIn.

Chief Customer Officer 98

Chief Customer Officer SaaS Engineering Consulting 98

CSM Magazine

MAY 22, 2024

Zenarate, a leading SaaS provider of AI-powered skill-based simulation training and development for customer-facing agents, has announced its showcase in Frost & Sullivan’s report, “Advancements in Contact Center Workforce Optimization-Global.”

Coaching 52

Coaching Contact Center contact center workforce Gamification 52

Netomi

JANUARY 5, 2022

Barry Dalton is a Customer Experience strategy and CX technology leader with accomplishments in designing and implementing strategy and technology architecture across Marketing, Sales & Service with a particular industry focus on Consumer Products, Pharmaceuticals, Retail, and Technology. Barry Dalton. Flavio has a B.S.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

CSM Magazine

MAY 30, 2024

Over the past few years, technological advancements have driven seismic shifts in how businesses operate and connect with customers. Recent studies suggest that by 2025, AI-driven technologies will influence up to 95% of customer interactions. Retail is changing at breakneck speed. billion in 2023 and is projected to grow from USD 9.36

Government 52

Government Analytics Education Sales 52

CSM Magazine

MAY 23, 2023

Calabrio , the workforce performance company, today announced the appointment of Joel Martins as Chief Technology Officer (CTO), spearheading Calabrio ONE’s true-cloud Artificial Intelligence (AI)I solutions and customer-centric innovation. “Joel is a force to have on board. A powerful combination.”

Customer centricity 52

Customer centricity Engineering SaaS Contact Center 52

Amity

APRIL 25, 2016

Chad is an experienced and accomplished technology leader specializing in product management and strategy, product innovation, product marketing, sales engineering, usability, and customer experience management. Dan is a recognized domain expert in Customer Success especially in a startup environment and in SaaS. CA Technologies Blog.

SaaS 96

SaaS Chief Customer Officer Consulting Consulting 96

Revation Systems

FEBRUARY 21, 2019

In its first 10 years, Siebel experienced massive growth and success, even recognized by Fortune magazine as the fastest-growing American company in 1999. In the early 2000s, the company launched its Software-as-a-Service (SaaS) model, which proved popular among businesses and ultimately made Siebel’s once innovative CRM platform obsolete.

Healthcare 48

Healthcare CRM SaaS Contact Center 48

CSM Magazine

NOVEMBER 11, 2021

Bernander is a CPA and joins with an extensive background of more than 15 years in financial leadership roles at global SaaS and technology companies. In April, Calabrio became just the fifth Minnesota-based technology unicorn. About Calabrio.

Finance 59

Finance SaaS Analytics Contact Center 59

CSM Magazine

FEBRUARY 17, 2020

New technology and innovative solutions have allowed customer service departments across industries to improve dramatically. For example, did you know it takes the average SaaS company 18 months to recoup the cost of initial customer acquisition? The importance of customer retention simply cannot be overstated.

Customer Service 83

Customer Service Telecommunications Chatbots Customer retention 83

CSM Magazine

AUGUST 10, 2023

With more than 25 years of experience in marketing leadership roles, Nugent brings a wealth of expertise in building and scaling marketing efforts to enable growth strategies at software-as-a-service (SaaS) companies. She joins Calabrio’s executive leadership team and will report to CEO, Kevin Jones.

Marketing 52

Marketing Customer centricity SaaS Coaching 52

CSM Magazine

JUNE 15, 2023

PCI Pal , the global SaaS provider of secure payment solutions for business communications, is leveraging its technology to allow organisations to integrate secure payment options to Intelligent Virtual Assistants.

industry standards 52

industry standards APIs SaaS Chatbots 52

CrazyCall

SEPTEMBER 4, 2018

Steli hasn’t always been a sales guru and executive of one of the fastest growing SaaS CRM. Co-founder & Chief Technology Officer at Hubspot. Coach to SaaS founders, Chief instigator at DanMartell.com. Dan Martell has also founded, led (and then sold) numerous technology startups, including Flowtown and Clarity.

Sales 129

Sales SaaS CRM B2B 129

CSM Magazine

JULY 2, 2020

The period of lockdown from which we are slowly emerging has been near catastrophic for industries like travel and hospitality, while businesses in other sectors, such as technology and gaming, have seen a huge boost in sales. Edmund also has 10 years of experience scaling SaaS companies such as Yammer.

SaaS 98

SaaS Entertainment CRM Customer Service 98

CSM Magazine

FEBRUARY 8, 2023

GoSee , which provides car, campervan and RV hire worldwide, has partnered with PCI Pal , the global SaaS provider of secure payment solutions for business communications, to secure its contact centre payments and enhanced the payment experience it provides.

SaaS 52

SaaS Technology Sales Management 52

CrazyCall

APRIL 9, 2019

Over the years Tiffani Bova has helped hundreds of technology companies to develop highly effective growth strategies and innovative go-to-market models. Besides that, she’s also been featured in Entrepreneur Startups and Selling Power magazines. Founder of Smart Selling Tools , Sales Technology Stack Expert. Jill Konrath.

Sales 133

Sales Consulting Consulting Coaching 133

CSM Magazine

JUNE 29, 2022

PCI Pal , the global SaaS provider of secure payment solutions, has today announced a partnership with Teleperformance Limited a leader in omnichannel customer care solutions and integrated digital business services. “We are therefore enabling Teleperformance to securely process payments regardless of the method being used.

Enterprise 52

Enterprise Automotive Business Process Outsourcing Government 52

CSM Magazine

JUNE 23, 2022

PCI Pal , the global SaaS provider of secure payment solutions, has been ranked in The Growth Index top 100 listing of the UK’s fastest growing businesses. The Growth Index ranks companies based on their compound annual revenue growth rates over the last two years. About PCI Pal.

Government 52

Government SaaS Marketing Technology 52

CSM Magazine

NOVEMBER 16, 2022

PCI Pal, the global SaaS provider of secure payment solutions for business communications, is delighted to announce it has been revealed as a finalist in the 2023 Card & Payments Awards. Judges have shortlisted PCI Pal’s new Pay By Bank digitally-native payment product for the Best POS Solution category.

Banking 52

Banking SaaS Technology Marketing 52

CSM Magazine

MARCH 9, 2023

Darlington Borough Council has selected PCI Pal , the global SaaS provider of secure payment solutions for business communications, to manage its contact centre payment security and ensure it adheres to the compliance standards relating to card-based payment transactions.

SaaS 52

SaaS Technology Management Customer Service 52

CSM Magazine

AUGUST 24, 2023

Running a profitable business nowadays requires not only a marketable product but also advanced technologies to streamline the sales process. Expanding a sales team is a relic of the past, and shrewd common sense points to advanced technologies as the optimal variant. What is “Configure Price Quote”?

Sales 52

Sales SaaS Upselling Analytics 52

CSM Magazine

AUGUST 29, 2023

Journey’s biometric authentication technology is now available with Avaya Hybrid Cloud Services (HCS), enabling Avaya premise-based contact centers to authenticate agents using biometrics instead of passwords, providing more robust security and an enhanced agent experience. .

industry standards 52

industry standards Contact Center Customer centricity SaaS 52

CSM Magazine

JANUARY 31, 2023

Geoff Forsyth, Chief Information Security Officer, PCI Pal PCI Pal , the global SaaS provider of secure payment solutions for business communications, is attending the CIO Watercooler Live 2023 event in London, where Chief Information Security Officer, Geoff Forsyth, will be providing CIOs with an insight to security and compliance threats.

SaaS 52

SaaS Analytics Marketing Technology 52

CSM Magazine

NOVEMBER 3, 2022

This, combined with my many years in marketing for SaaS and technology companies give me a unique perspective on how Reputation can scale its brand reach, thought leadership and expansion into new markets.

Marketing 52

Marketing SaaS Feedback Management 52

CSM Magazine

OCTOBER 31, 2022

PCI Pal, the global SaaS provider of secure payment solutions for business communications, has launched a new podcast on its ‘Secure Payments’ channel that covers the intricacies and actions required following the release of the updated PCI DSS standard, PCI DSS version 4.0. DTMF interception, masking, and how the technology works.

SaaS 52

SaaS Best practices Technology Customer Experience 52

CSM Magazine

JULY 13, 2022

The survey suggests the industry is turning to technology in an attempt to avert a complete breakdown in customer service, with 96% planning to upgrade technology in the next 12-24 months. Technology is supposed to empower agents, but organizations who rush into it, without proper planning and testing, risk doing the opposite.”.

Contact Center 59

Contact Center Surveys Healthcare Abandon Call 59

CSM Magazine

SEPTEMBER 22, 2022

The new digitally-native payment product, powered by open banking technology, offers consumers the choice to instantly Pay By Bank, authorising payments via their mobile banking app or online banking portal. Pay by Bank from PCI Pal allows merchants to achieve the true benefits of open banking technology within their contact centre.

Banking 52

Banking SaaS Technology Customer Service 52

JustCall

NOVEMBER 24, 2022

Whether you are looking for a B2B software/SaaS sales strategy or a B2B sales plan for physical assets, here are some proven ways to improve its performance: Conduct market research. Interests – personal and professional interests, such as favorite websites, forums, magazines, apps, etc. The 7-Step B2B Digital Sales Strategy.

B2B 52

B2B Sales B2C SaaS 52

CSM Magazine

OCTOBER 13, 2021

There will be those companies that already have the teams, processes and technology in place to cope with whatever disruption and demand come their way. It’s about adopting technologies that supercharge, rather than replace, CX functions. That’s all delivered by technology. Separating the winners and losers.

Customer Service 98

Customer Service Healthcare SaaS Chatbots 98

CSM Magazine

NOVEMBER 2, 2022

PCI Pal , the global SaaS provider of secure payment solutions for business communications, has implemented PCI Pal Agent Assist into Air Europa ‘s global contact centres.

Airlines 52

Airlines SaaS Feedback Customer Experience 52

CSM Magazine

FEBRUARY 19, 2024

This evolution is not just a story of corporate strategy but a reflection of the transformative power of globalization and technological advancement. Furthermore, the rise of call center outsourcing has been significantly influenced by the rapid development of communication technologies.

outsourcing 52

outsourcing Call Center Government Telecommunications 52

CSM Magazine

SEPTEMBER 9, 2021

Now in its ninth year, the Payments Awards celebrate companies that have demonstrated excellence in the payments space, while the Credit & Collections Technology Awards recognise innovation in the UK credit and collections industry. About PCI Pal.

Government 52

Government SaaS Technology Marketing 52