CSM Magazine

JUNE 8, 2023

In this article we’ll explore ways in which AI can be used to enhance customer service and how call center agents can benefit from this innovative technology. Chatbots – The first way AI technology can help call center agents deliver better customer service is through chatbots.

Technology 52

Technology Customer Service Chatbots CRM 52

Contact Center Pipeline

SEPTEMBER 2, 2021

You will find lots to read in this issue as we continue to discuss current issues and technologies. Welcome to our Contact Center Pipeline September issue. You will also note in this issue that we are saying good-bye to our longtime editor, Susan Hash. We wish her nothing but the best as she starts a […].

Contact Center 147

Contact Center Technology Call Center 147

ShepHyken

AUGUST 6, 2023

25 Ways to Proactively Spot Your Customers’ Pain Points by Call Centre Helper Magazine (Call Centre Helper Magazine) When struggling to deal with customer demand, a lot of contact centres try to recruit more people. My Comment: I didn’t know Apple had a magazine. (I

Customer Service 156

Customer Service B2C Customer retention Government 156

ShepHyken

FEBRUARY 25, 2024

As the technology gets better, cheaper and easier to use — a far cry from the stiff, robotic chatbots of just a year or two ago — more companies will embrace it. Louis Magazine (St. Louis Magazine) Shep Hyken helps organizations around the world learn and implement best practices for serving people in a variety of industries.

Customer Service 151

Customer Service Customer advocacy Average Handle Time Customer centricity 151

Monet Software

JUNE 21, 2019

Verint Monet announced today that TMC , a global, integrated media company, has awarded Verint Monet Workforce Management a 2019 Product of the Year Award, presented by Cloud Computing Magazine. The post Cloud Computing Magazine Names Verint Monet a 2019 Product of the Year Award Winner appeared first on Monet Software.

Morale 79

Morale Contact Center Analytics Service level 79

Contact Center Pipeline

OCTOBER 2, 2020

Regardless of our technologies, strategies and operational intentions, our agents deliver the professional exchange with a frustrated caller, the accurate information in an email and develop rapport during a video chat. I love Customer Service Week.

Contact Center 130

Contact Center Technology Customer Service Employee engagement 130

VirtualPBX

AUGUST 11, 2020

Today’s guest post was submitted by Stevie Nicks at Just Another Magazine , an online magazine that covers lifestyle topics. With the help of technology it’s easy to collaborate, communicate, and work productively in remote work environments. Improved Connectivity. Your browser does not support the video tag.

Technology 98

Technology Management Personalization 98

CSM Magazine

SEPTEMBER 1, 2022

Leaders across the ecosystem are emphasizing the importance of technology to overcome these challenges. In this webinar, discover how leaders are driving a new era of the contact center – one that is augmented by innovative technology, powered by agents and is the cornerstone of an organization’s CX success. CSM Magazine.

Technology 52

Technology Customer Service Employee engagement Contact Center 52

ShepHyken

NOVEMBER 27, 2023

Evolving technologies make it easier to personalise the sales funnel but customer preferences are becoming more demanding. Generative AI (ChatGPT types of technologies) don’t have to replace people. This is a robust article (about 13 minutes) that is worthy of your attention.

Customer Service 167

Customer Service Morale Customer retention Marketing 167

TechSee

JUNE 16, 2022

By leveraging new technologies such as computer vision , virtual visits and self-service AI-driven solutions, companies have a huge opportunity to turn customers into brand advocates. Magazine, Forbes, U.S. Mike is a frequent contributor to the Contact Center Pipeline magazine and a member of their Advisory Board.

Customer Service 251

Customer Service Chief Customer Officer Contact Center Consulting 251

CSM Magazine

DECEMBER 22, 2023

Advancement of Technology This year marked a breakthrough for the numerous technological trends that are guaranteed to be helpful to society. We’ve witnessed some breakthroughs that redefine how we connect to technology and how we perceive it. Technology seemed to be a more significant picture in the coming year.

Technology 52

Technology Engineering Education Healthcare 52

Monet Software

FEBRUARY 15, 2019

TMC , a global, integrated media company, has named Monet WFO as a 2018 Cloud Computing Excellence Award winner, presented by Cloud Computing Magazine. Verint Monet is being honored for their achievement in bringing innovation and excellence to the market, while leveraging the latest technology trends.”.

Quality management 54

Quality management Analytics Contact Center Marketing 54

Dialer 360

MARCH 20, 2020

Call center blogs and magazines contain highly useful information. It is also important to stay updated with the latest tools and technology. In fact, industry top brands can help you get the right knowledge through their blogs and magazines. Best Call Center Blogs And Magazines. 3 CSM Magazine. 4 Dialer360.

Call Center 36

Call Center Contact Center voip Consulting 36

Skybridge

DECEMBER 19, 2023

When The CEO Views magazine honored Skybridge as one of the year’s most influential companies, they asked our CEO, Andrew Bosko , to describe how our people-first values and technology vision are winning over North America’s most CX-driven brands.

Customer Care 86

Customer Care Technology 86

CCNG

OCTOBER 12, 2022

Even though these types of technologies have a reminder system, all leaders know that making sure the self-guided trainings are completed on time takes time out of a leader’s day, especially when employees and workers work different shifts, work part time, or have to leave early for their shift.

Coaching 195

Coaching CCNG Employee engagement Best practices 195

Topdown

JANUARY 7, 2019

The Winter 2018-2019 edition of DOCUMENT Magazine includes an application article featuring Topdown and our INTOUCH product. In this article we review the top trends in customer communications management (CCM), with a focus on leveraging the cloud and content services to integrate CCM into a broader digital experience technology stack.

Technology 48

Technology Management Customer Experience 48

Edify

SEPTEMBER 20, 2021

Contact: Liz Cahill for Edify Labs. LCahill@edify.cx.

Contact Center 73

Contact Center Technology contact center solutions Customer Experience 73

Hodusoft

OCTOBER 3, 2023

HoduSoft Earns a Remarkable Spot in CIO Insider Magazine's Top 10 UC Providers of 2023 In today’s rapidly evolving communications technology landscape, a large number of organizations are shifting towards Unified Communications (UC) solutions. As per a report , The global market for unified communications was valued at $113.48

contact center solutions 52

contact center solutions Enterprise Technology Contact Center 52

Contact Center Pipeline

NOVEMBER 2, 2017

The advancement in technology and software makes it easier to communicate in multiple […]. We are celebrating Thanksgiving in the U.S., so it’s a great time to talk about gratitude. Our gratitude for our families, our communities and in our contact centers. That’s right… there is much to be thankful for in our centers.

Contact Center 138

Contact Center Technology Call Center 138

CCNG

JULY 26, 2023

Just think about how businesses have changed since then as a result of things like product and technology innovation. Also, according to Forbes magazine, the rate of change is increasing.1 And it was published in 1970! 1 As a key part of an organization, contact centers are often greatly affected by change.

Cloud contact 195

Cloud contact Contact Center CCNG Finance 195

TechSee

AUGUST 14, 2023

Follow on LinkedIn Charlie Mitchell, Senior Editor at CX Today Charlie is an award-winning magazine editor, with vast experience in writing about technology, customer service, and much more. Jon’s thought leadership can be followed on his widely-read JAA’s Analyst Blog.

Customer Service 207

Customer Service Customer centricity Contact Center Consulting 207

Concentrix

MARCH 9, 2020

CUSTOMER magazine award recognizes innovative customer experience technology solutions TMC announced today the winners of the 2020 CUSTOMER Products of the Year Award, presented by CUSTOMER magazine. The award highlights products which enable clients to meet and exceed the expectations of their customers.

Technology 121

Technology Customer Experience 121

Netomi

AUGUST 18, 2023

billion – Statista In 2021, 86% of US executives expressed their agreement that AI would become a “mainstream technology” for their businesses – Deloitte In 2019, the market value of chatbots in the banking, financial services, and insurance (BFSI) industry amounted to $586 million.

Chatbots 52

Chatbots Banking Real estate Finance 52

CSM Magazine

FEBRUARY 20, 2024

Integration of cutting-edge technology The sports betting industry is harnessing the power of technology to revolutionize customer service. Such technological advancements are integral in creating a more engaging and interactive betting environment.

Technology 52

Technology Customer Service Analytics Chatbots 52

CSM Magazine

SEPTEMBER 27, 2023

Metaverse technology is increasingly becoming a way of getting things done for most businesses. The growing adaptation of the technology has seen its global market value clock $83 billion in 2023, a figure that is projected to increase to $936.6 What is Metaverse Technology and How Has it Benefited Businesses? billion in 2030.

Technology 59

Technology Real estate Entertainment Consulting 59

Contact Center Pipeline

OCTOBER 3, 2016

Here’s what you’ll find inside our October issue: FEATURE ARTICLES The Digital Workplace By Susan Hash Employees today have higher standards for digital technology in the workplace—and they’re willing to bypass jobs that provide substandard technology. How to prepare for a digital workplace initiative.

Contact Center 100

Contact Center Technology Employee engagement Call Center 100

ShepHyken

SEPTEMBER 4, 2023

You can’t download a report about digital or technology trends without being assailed with stats and surveys outlining how great CX is key to keeping and gaining customers. Magazine) Customer retention is a crucial aspect of any successful business. they’re everywhere.

Customer Service 167

Customer Service Customer retention SaaS Best practices 167

CSM Magazine

AUGUST 16, 2023

In recent years, the insurance industry has witnessed a remarkable transformation, and at the heart of this change is blockchain technology. In this article, we will delve into the world of blockchain technology and its profound impact on claims processing within the insurance sector.

Technology 52

Technology Education Management Customer Experience 52

Concentrix

APRIL 29, 2019

Theresa Cramer, The post Concentrix Honored with Two Speech Technology Magazine Awards appeared first on Concentrix. They chose a worthy group of winners at the forefront of the industry. Congratulations to the 2019 People’s Choice Awards winners.”

Technology 18

Technology Interactive Voice Response 18

CSM Magazine

OCTOBER 11, 2023

Modern technologies have changed the surface of online betting sites. Which technologies improve security The official site of the PinUp Bet implemented several sophisticated technologies to make sure the site will be well-protected from possible hijacks. One of the best examples of that is the Pin Up betting website.

Technology 52

Technology Accountability Personalization 52

Beyond Philosophy

DECEMBER 15, 2022

So, American Giant contacted the technology columnist at Slate magazine. American Giant knew it was a natural fit ( #punny ) because many of its target customers were interested in technology. Technology has sped it up, though. But that wasn’t enough to get Slate interested. Instead, American Giant used a different tack.

Entertainment 195

Entertainment Airlines Advertising Technology 195

CSM Magazine

MAY 5, 2023

The reality is that all of us will have to fight harder to win the hearts and minds of our customers over the coming few years, and that of course means a renewed focus on the people and technologies that drive your service delivery.

Technology 52

Technology Customer Service B2C Consulting 52

CSM Magazine

JANUARY 27, 2023

In today’s day and age, technology is evolving at a never-before-seen rate, providing organizations with fresh and creative options – from customer relations to inventory management. Get ready to dive into the world of technological advancements in business operations and discover what innovations have been made!

Technology 52

Technology Management Chatbots Self service 52

CSM Magazine

MARCH 6, 2023

Localz , leading experts in customer empowerment technology for the last mile, today announced it has been selected by Lewisham Homes to support and improve its tenants’ experience. Sarah Willcox-Jones, Director of Repairs at Lewisham Homes, said: “We look forward to seeing the difference this technology makes to our residents.

Technology 52

Technology Feedback Enterprise Management 52

CSM Magazine

MARCH 4, 2022

Intelligent self-service (ISS) experts, 4 Roads , has partnered with the Institution of Engineering and Technology (IET) to transform its global membership network and knowledge sharing capabilities through a new online community platform built on Verint Community. ” About 4 Roads.

Engineering 98

Engineering Technology Self service Chatbots 98

ShepHyken

DECEMBER 3, 2023

My Comment: This article shows the power of generative AI (ChatGPT-type technologies). Magazine) The EX/CX Evangelist would develop and manage an integrated plan to ensure employees are encouraged and empowered to execute a first-class mindset, resulting in extraordinary customer experiences. The bot delivered an answer.

Customer Service 146

Customer Service Personalization Surveys Chatbots 146

CSM Magazine

OCTOBER 12, 2022

From chatbots to augmented reality, businesses are using technology to create a more seamless and enjoyable customer experience. Here are 25 ways that technology is revolutionizing the customer experience. One technology that is starting to gain traction in the customer experience space is Augmented Reality. Speech Analytics.

Technology 52

Technology Customer Experience Journey mapping Chatbots 52