Callminer

MARCH 30, 2020

Managing a call center caught up in the uncertainty of a worldwide pandemic is no small feat. However, there are a number of important guidelines and tips you can keep in mind to help ease your center’s workforce into remote working and mitigate contagion risks. Best Practices for Better Remote Working.

Best practices 207

Best practices Contact Center Call Center Interactive Voice Response 207

VirtualPBX

APRIL 2, 2024

No matter if your team operates from a traditional office, works remotely, or thrives in a hybrid model, you need a contact center solution that’s as dynamic and adaptable as your business itself. Enter VirtualPBX Contact Center , a game-changing solution meticulously crafted to cater to the myriad demands of modern enterprises.

contact center solutions 98

contact center solutions Contact Center CRM Analytics 98

TechSee

JUNE 16, 2021

Visual Assistance is an increasingly popular technology that enables enterprises to provide remote support to end users. A company’s management team can invest in the best solution on the market and IT can install and configure it to reflect all their business processes, but if employees do not adopt it, it will never be a success.

Best practices 251

Best practices Wireless Enterprise Engineering 251

AWS Machine Learning

APRIL 16, 2024

Because their data and model weights are incredibly valuable, customers require them to stay protected, secure, and private, whether that’s from their own administrator’s accounts, their customers, vulnerabilities in software running in their own environments, or even their cloud service provider from having access.

Engineering 116

Engineering Personalization Accountability Customer Experience 116

ShepHyken

MAY 22, 2023

Generative AI and other forms of self-service provide a win-win solution for organizations and customers. It gives companies solution to create a better agent experience, and it allows the customers to resolve issues quickly without having to put up with long wait times. He played professional baseball for the Cleveland Guardians.

Customer Service 156

Customer Service Self service Customer centricity Contact Center 156

ShepHyken

NOVEMBER 4, 2022

This week, we feature an article by Baphira Wahlang Shylla, a digital marketer at Knowmax , a SaaS company that provides knowledge management solutions for various industries that are seeking to improve their customer service metrics. Leverage the Power of Knowledge Management System .

Customer Experience 161

Customer Experience Scripts Self service outsourcing 161

AWS Machine Learning

APRIL 22, 2024

Amazon SageMaker HyperPod is purpose-built to accelerate foundation model (FM) training, removing the undifferentiated heavy lifting involved in managing and optimizing a large training compute cluster. The following diagram illustrates the high-level solution architecture. We use TLS termination by installing a certificate to the NLB.

Scripts 85

Scripts Engineering Management Benchmark 85

Global Response

JANUARY 31, 2024

Since the pandemic, the option to work remotely—or at least hybrid—has become an increasingly common expectation among employees. And it makes sense: Remote work is known to reduce employee stress, boost productivity, and produce higher job satisfaction. That level of support is critical to maintaining the flexibility of remote work.

outsourcing 62

outsourcing Technical Support Best practices Education 62

Momentum Telecom

MARCH 6, 2024

Experts predict businesses will spend nearly $200 billion on software as a service (SaaS) solutions alone in 2023.[1] 1] But despite their growing popularity, cloud technologies create new challenges for network management. This enables an SD-WAN controller to dynamically manage network traffic based on policies and priorities.

SaaS 52

SaaS Management Technology Marketing 52

VirtualPBX

SEPTEMBER 19, 2023

In today’s fast-paced business world, staying connected and effectively managing communications is paramount to success. Key Features and Benefits Virtual Office: VirtualPBX offers a virtual office solution that allows businesses to work from anywhere. This flexibility is a game-changer in today’s remote work landscape.

Telecommunications 105

Telecommunications Enterprise Marketing Personalization 105

Hodusoft

JANUARY 1, 2024

The Rise of Virtual Banking: IP PBX Software as the Backbone of Remote Financial Services Over the past few years, the state of virtual banking has evolved greatly with financial institutions utilizing digital technologies to provide innovative and expedient banking services. It offers a similar suite of services.

Banking 52

Banking Interactive Voice Response Finance Accountability 52

Fonolo

OCTOBER 20, 2022

With so many interconnected touchpoints, remote agents, and constantly changing goal posts, it’s hard to know where to begin. And employing the right solutions WILL keep your customers and your business safe. Remote Workers. Keeping your company’s data secure is essential, but it can seem like an overwhelming task.

Call Center 146

Call Center Contact Center industry standards Interactive Voice Response 146

VirtualPBX

OCTOBER 11, 2023

Guest Blog From Sphinx Solution VoIP , a technology that allows you to make calls over the Internet, has been steadily transforming global communications for the past decade, unlocking significant ROI in communication for businesses worldwide. Empowering remote work Research from the Bureau of Labor Statistics shows that 27% of the U.S.

voip 104

voip Accountability Customer retention Technology 104

TechSee

AUGUST 6, 2020

You painstakingly assessed which new remote customer support tools were needed, strategically shifted budgets, thoroughly researched vendors, carefully evaluated the tools, made the decision, and finally rolled out the solution. For customers to accept new remote customer support tools, they must be fast and painless to access and use.

Customer Support 109

Customer Support Customer effort Interactive Voice Response Technology 109

Hodusoft

JANUARY 1, 2024

The Rise of Virtual Banking: Contact Center Software as the Backbone of Remote Financial Services Over the past few years, the state of virtual banking has evolved greatly with financial institutions utilizing digital technologies to provide innovative and expedient banking services. It offers a similar suite of services.

Contact center software 52

Contact center software Banking Contact Center Finance 52

SoliCall

NOVEMBER 2, 2023

Remote work has become increasingly common during the COVID pandemic but also afterwards. For example, fast internet access and SAAS solutions make remote work very similar to work in the office. In addition, in the last few years, AI-powered tools became invaluable in enhancing the productivity of remote workers.

SaaS 59

SaaS Technology At home agents Personalization 59

Momentum Telecom

MARCH 2, 2024

Around 92% of businesses are expected to adopt a software-defined wide area network (SD-WAN) solution by 2026.1 If you haven’t moved your business to an SD-WAN solution yet, it’s likely only a matter of time. However, many business leaders aren’t sure if managed SD-WAN or a DIY solution would be best for their company.

Management 52

Management Analytics Technology 52

Global Response

FEBRUARY 26, 2024

When you need urgent access to care, you need urgent access to care immediately. It’s the kind of care we all hope to have access to. It’s the kind of care we all hope to have access to. Agents are easily accessible and trained to provide personalized assistance and empathetic support.

Best practices 62

Best practices Call Center Healthcare Education 62

SharpenCX

OCTOBER 13, 2021

Whether your contact center intends to go back to the office or stay remote, the acceleration of digital transformation projects and jumps to cloud technology will continue. Trend One: Stay Agile with Remote Workforce Management. Lay down the foundation for better remote management in your contact center.

Contact Center 128

Contact Center Technology Coaching Analytics 128

BlueOcean

OCTOBER 23, 2023

List address & number of employees for each location) What percent of your workforce is remote/work-at-home? What strategies have you deployed to maintain and nurture your culture with a mix of on-premises, remote, and/or hybrid employees? For remote training? How many full-time employees do you have? Hourly staff?

Customer Care 71

Customer Care outsourcing Employee engagement Contact Center 71

NobelBiz

OCTOBER 17, 2023

Welcome back to our journey through the intricate world of call center management! Today, we’re ready to continue our exploration and delve even deeper into the pains that call center owners and operations managers face. Additionally, without adequate security measures, they inadvertently expose sensitive customer data.

Call Center 59

Call Center Management Contact Center Analytics 59

Momentum Telecom

JUNE 6, 2022

83% 1 of employers say they’ve made a successful shift to remote work. Most businesses are settled into these remote and hybrid work arrangements going into 2022, and many are evaluating where they can make improvements to their telecom and IT infrastructure. . Remote and hybrid teams need cloud solutions that enable productivity.

Telecommunications 98

Telecommunications Construction Service level Technology 98

VirtualPBX

MARCH 7, 2024

Alongside PSTN, alternatives such as Airdial, a cost-effective POTS alternative for replacing traditional copper wire telephone service, have emerged, offering innovative solutions to traditional telephony challenges. What is PSTN? How does it work?

voip 59

voip Telecommunications Wireless CRM 59

Fonolo

AUGUST 5, 2021

Now that a large percentage of customer service agents are working remotely, it’s never been more important to ensure you have a solid training system in place. What are some common challenges that come with training remote agents? Communication is the main sore spot when it comes to implementing remote training.

Best practices 159

Best practices Call Center virtual call center Agent burnout 159

Certified Languages International

DECEMBER 22, 2023

The use of remote interpreting services has rapidly grown over the past decade. Often facilitated by video and audio technologies, remote interpretation allows interpreters to provide language services from any location rather than having to physically travel to assignments. Without travel required, overhead costs drop.

Best practices 52

Best practices Healthcare Banking Finance 52

Hodusoft

AUGUST 4, 2021

For most of us, the pandemic has been a period of remote work, with in-between visits to the place of work. Organizations will need to come up with technology to support a hybrid workforce and effectively manage differences in a complex environment. . Key Features – Hybrid Workforce Solution from HoduSoft. Remote agent.

Technology 98

Technology Contact center software Interactive Voice Response Contact Center 98

JustCall

OCTOBER 19, 2023

Remote workforce optimization has been one of the most searched topics on Google. Around 57% of candidates would look for a new job if remote working was not an option for them. On the leadership side, too, remote work is one of the top priorities. As a manager, coordinating their times and schedules can be a big pain point.

virtual call center 52

virtual call center Sales call center software Scripts 52

aircall

NOVEMBER 15, 2022

Unique technical ideas and solutions come to life in a span of three days, which would otherwise take months to deliver. But what happens when you’re only a month into your role at a remote organization? Our managers, being the supportive leaders that they are, helped us form teams and brainstorm ideas. Announcing the Winners.

Engineering 124

Engineering Surveys Personalization Management 124

VirtualPBX

APRIL 2, 2024

No matter if your team operates from a traditional office, works remotely, or thrives in a hybrid model, you need a contact center solution that’s as dynamic and adaptable as your business itself. Enter VirtualPBX Contact Center , a game-changing solution meticulously crafted to cater to the myriad demands of modern enterprises.

contact center solutions 52

contact center solutions Contact Center CRM Analytics 52

CSM Magazine

DECEMBER 9, 2022

In today’s world, modern businesses are facing a new set of complexities because of a rising number of remotely working employees and the adaptation of cloud services. For these reasons, implementing modern cybersecurity solutions has become a necessity for all sizes of businesses. 1- Secure Access Service Edge (SASE).

Construction 52

Construction Technology Management Marketing 52

Hodusoft

JANUARY 3, 2024

In the last few years, the demand for CCaaS has increased significantly owing to the growth of remote working and agents working from home during the pandemic and subsequent lockdowns. As the name suggests, the technology allows businesses to use a remotely all-in-one hosted and cloud-based set-up service for customer interactions.

Contact Center 59

Contact Center Contact center software Interactive Voice Response Wait times 59

Momentum Telecom

JUNE 11, 2021

If you’re searching for ways to make a remote or hybrid work environment a success, there are four technologies that allow you to stop your search. The key is making remote workers feel like they haven’t left the office behind. Managed Networks. Cloud Voice. You gain several tools to support hybrid workers and team environments.

Technology 98

Technology Engineering Enterprise Analytics 98

Hodusoft

APRIL 24, 2024

Many individuals turn to ISDN for high-speed internet access when alternatives like DSL or cable modem connections are unavailable. Setting up ISDN typically involves collaboration with your Internet Service Provider (ISP), and much of the process can be managed conveniently from your own home. Read on to know more.

voip 52

voip Wireless Telecommunications Technology 52

Hodusoft

FEBRUARY 16, 2024

IP PBX Software- Optimizing ITSP Call Management for Superior Customer Experiences In today’s swiftly evolving era of the Information Technology Service Provider (ITSP) industry, it has become a necessity to ensure efficient management of call routing to deliver excellent customer experiences. So, let’s get started.

Customer Experience 52

Customer Experience Management Interactive Voice Response Telecommunications 52

Global Response

NOVEMBER 14, 2023

Traditional call centers are typically very dependent on in-person resources—both in-person agents as well as offices, hardware and physical tools that allow you to monitor and manage customer service calls. Is a CCaaS solution right for you? Or is a traditional call center the way to go?

Call Center 62

Call Center Contact Center outsourcing Multichannel 62

Outsource Consultants

NOVEMBER 29, 2021

Are remote call center agents a part of your future plans? Depending on your industry, the shift to remote environments might be a boon or a bust for your business. In a short time, businesses that rely on call center agents found their teams dispersed across remote home offices. General Benefits of Remote Work Models.

Call Center 128

Call Center At home agents Brand ambassadors outsourcing 128

VirtualPBX

MARCH 7, 2024

Alongside PSTN, alternatives such as Airdial, a cost-effective POTS alternative for replacing traditional copper wire telephone service, have emerged, offering innovative solutions to traditional telephony challenges. What is PSTN? How does it work?

voip 52

voip Telecommunications Wireless CRM 52