innovations-in-customer-communication 
CSM Magazine
SEPTEMBER 4, 2023
Let’s cut through the noise and get straight to what’s hot in tech today: customer communication. The modern digital sign is like the HomePod mini of customer engagement—compact, potent, and oh-so-stylish. If you think AI in customer service is like taking a sledgehammer to a walnut, think again.
Beyond Philosophy
APRIL 19, 2024
For instance, Ikea’s narrative of cost-saving design innovations clarifies the correlation between low price and high quality. In marketing and persuasion, storytelling proves instrumental in communicating abstract ideas and influencing consumer behavior. Stories are an essential part of the human experience.
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TechSee
APRIL 22, 2024
In today’s fast-evolving service landscape, companies are continuously innovating to improve customer experience (CX). However, the true potential of investing in CX innovation often remains untapped due to barriers that hinder adoption. Customers receive a simple SMS – a method of communication that everyone has.
VirtualPBX
MAY 1, 2024
In the ever-evolving landscape of office communication, staying ahead means embracing innovation that seamlessly integrates with your existing infrastructure. Whether used as a primary device or in conjunction with the VirtualPBX Softphone and VirtualPBX Web Phone , these phones elevate your communication capabilities to new heights.
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What does it take to engage agents in this customer-centric era? Download our study of 1,000 contact center agents in the US and UK to find out what major challenges are facing contact center agents today – and what your company can do about it.
Beyond Philosophy
SEPTEMBER 8, 2022
Patterson and her team spoke with the customer service teams, customers, and sales teams. They found that there were many moments where the organization interacted with the customer throughout the journey. Therefore, they viewed the project title as a customer experience innovation, part of a business strategy.
Totango
MAY 17, 2024
CS professionals have a choice: Embrace AI and harness its potential to drive innovation and growth, or remain hesitant and risk falling behind in a rapidly evolving landscape. This juncture is a serendipitous moment for AI to take a prominent role in how businesses drive growth and accelerate impact for customers.
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A recent Calabrio research study of more than 1,000 C-Suite executives has revealed leaders are missing a key data stream – voice of the customer data. Download the report to learn how executives can find and use VoC data to make more informed business decisions.
Speaker: Aarde Cosseboom, Contact Center & Customer Experience Advisor and Co-Host of the Another Cloud Podcast
Then, with teams communicating asynchronously, innovation can suffer as well. In today's remote work environment, keeping a handle on culture can feel like trying to hold sand in your fingers. Considering how teams are often comprised of members working across political boundaries, even defining a hard-set "culture" can be tricky.
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A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.
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If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.
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