IdeasUnlimited

FEBRUARY 14, 2024

From the rise of e-commerce to the influence of social media, the digital realm has transformed how businesses connect with their audience. Backed by years of experience, the company has cultivated a deep understanding of the digital landscape, enabling them to navigate the intricacies of various industries with finesse.

Marketing 98

Marketing Engineering industry standards Advertising 98

CX Global Media

DECEMBER 3, 2018

With social media your customers are having experiences on their own terms. But with them being in charge what must you do to make sure you’re winning the competitive battle with engaging social media experiences? Dan is actually the author of Winning at Social Customer Care. They are in control.

Customer Care 214

Customer Care Coaching Call Center Marketing 214

ShepHyken

MAY 15, 2023

Social Listening: Keeping Your Fingers on the Pulse of Your Business Reputation, Part 1 by Keren Peters-Atkinson (Monday Mornings with Madison) According to an ancient Chinese proverb, “A good reputation is more valuable than diamonds.” It starts with Social Listening. My Comment: This is an excellent article about “Social Listening.”

Customer Service 162

Customer Service Self service Customer Experience Surveys 162

ShepHyken

SEPTEMBER 18, 2023

Whether it’s email, phone calls, or social media, consistent and efficient interaction is essential to meet customer expectations. Companies across different industries should customize their response speed based on the preferences of their customers. Email remains a dominant channel for B2B communication.

B2B 189

B2B Analytics Customer Experience Management 189

ShepHyken

NOVEMBER 15, 2016

Better Social Media Customer Care. Shep speaks with Matt Wilbanks, CEO and co-founder of HelpSocial, about providing a better social customer care experience. Matt shares his past experiences as a member of Rackspace Hosting’s social customer care team and how these experiences helped him find the need to create HelpSocial.

Customer Care 304

Customer Care Service level Accountability Customer Support 304

ShepHyken

AUGUST 16, 2021

is a multi-billion dollar industry, one that’s growing all the time. 4 Ways to Build a Stronger Brand-Consumer Relationship Using Social Media by Jonathan Riff. Entrepreneur) The way brands and customers communicate and interact with each other has been changed significantly by social media.

Customer Service 229

Customer Service Technology Marketing Contact Center 229

ShepHyken

AUGUST 21, 2023

Top Takeaways: • Customer obsession is a crucial aspect of every business, regardless of its size or industry. Respond quickly and be available through your customers’ preferred channels, such as phone, email, text, and social media. Being proactive and using data to anticipate customer needs is a game-changer.

Customer Experience 156

Customer Experience Marketing Customer centricity Chatbots 156

ShepHyken

JULY 22, 2019

8 Tips for Improving Social Media Customer Service by Fara Haron. Smart Customer Service) The quickly evolving social media landscape has forced companies to work harder to maintain a positive customer experience, as 83 percent of people have higher digital customer service expectations than they did last year.

Customer Service 294

Customer Service Customer Care Marketing Customer Experience 294

CSM Magazine

JULY 14, 2023

The ubiquitous nature of social media and its engagement potential has led companies to increasingly leverage these platforms for customer service purposes. However, it raises the question – how much customer service should your social media accounts handle? The Rationale: Why Social Media for Customer Service?

Accountability 89

Accountability Customer Service Self service Best practices 89

C3Centricity

APRIL 23, 2024

Of course, this figure varies by industry, with retail, e-commerce, and consumer goods companies often seeing higher returns thanks to direct purchase links in their emails. Content marketing, email marketing, and social media platforms provide avenues for reaching large audiences at a fraction of the cost of traditional advertising.

Marketing 90

Marketing Advertising B2B Analytics 90

Steve DiGioia

SEPTEMBER 5, 2022

Social media “influencers” claim it. And, nowadays, they have more social media followers than I could ever imagine. I’m able to fall back on my experience in multiple industries and remember how I approached a situation. Job descriptions expect it. And we listen to those we assume are one. An “expert”.

Marketing 208

Marketing Customer Service Personalization 208

Steve DiGioia

MAY 5, 2022

What’s the hottest social media channel to spend our time on? It works in any industry. In today’s ever-competitive marketplace, businesses are always looking for the next big thing: What’s the latest fad/trend to follow or copy? How can we incorporate more technology into our business? TipsOnThursday.

Customer Service 204

Customer Service Personalization Technology 204

Fonolo

SEPTEMBER 19, 2018

Twitter, among other social platforms, has in recent years become a mighty digital megaphone for many frustrated (or conversely, happy) customers. That being said: Social media platforms aren’t solely used for public brand-shaming. Added to this is their desire to make the brand aware of the complaint.

Airlines 237

Airlines Chatbots Education Contact Center 237

CSM Magazine

MAY 10, 2024

RingCentral has upgraded its platform to allow easy integration of AI, video, and social messaging features into workflows without coding. Social Messaging APIs extend app integration across various social media channels like Facebook, Instagram, WhatsApp, and LinkedIn.

APIs 52

APIs Personalization Customer Service Customer Experience 52

Fonolo

DECEMBER 16, 2021

If social media part is not part of your contact center’s customer service vision , you’re missing out on valuable business opportunities, like: . If social media part is not part of your contact center’s customer service vision , you’re missing out on valuable business opportunities, like: . promoting sales; .

Customer Service 146

Customer Service Contact Center Abandon rate Call Center 146

Outsource Consultants

AUGUST 14, 2018

In order to foster engagement, companies need to build relationships with their customers through social media strategies and by putting out content on the internet that can actually be helpful and useful for their audience. 4 Social Media Services Contact Centers Provide Businesses. 1) Monitoring and Moderation.

Contact Center 156

Contact Center outsourcing Call Center Analytics 156

Outsource Consultants

OCTOBER 11, 2021

Social Media Support. There are few (if any) channels that influence customer satisfaction more than social media. More than 4 billion people, comprising 67% of the world’s population, are active on social channels. And of that group, more than half use social media to research products and services.

Customer Support 117

Customer Support outsourcing Customer advocacy Contact Center 117

24-7 InTouch

MAY 14, 2024

The company won Silver for Best Social Responsibility Initiative, while Marcela Ramírez, VP of LATAM Operations at IntouchCX, was named the Executive of the Year. The Best Social Responsibility Initiative Award recognizes the success of IntouchCX’s Technical Bilingual Expert in BPO program in Colombia.

Business Process Outsourcing 59

Business Process Outsourcing Customer Experience outsourcing Benchmark 59

JivoChat

JUNE 21, 2023

With each passing second, more people are joining social media platforms, resulting in over 50% of the population being active users, as per Social Pilot. Social media is an essential tool for e-commerce businesses, as failure to utilize it could result in being forgotten. Is it greater brand recognition?

Analytics 75

Analytics Accountability Personalization Metrics 75

CSM Magazine

APRIL 25, 2024

With the advent of digital technology and social media, customer expectations are higher than ever. Utilise surveys, focus groups, and social media analytics to gather insights into customer preferences and behaviours. Businesses must navigate these waters carefully to build a loyal customer base.

Customer centricity 52

Customer centricity Journey mapping Feedback Entertainment 52

IdeasUnlimited

NOVEMBER 15, 2023

Whether you’re in real estate, sales, or managing social media, virtual assistants can play a pivotal role in enhancing your productivity and profitability. Real Estate Virtual Assistants In the real estate industry, time is of the essence. What Are Virtual Assistant Services?

Real estate 59

Real estate outsourcing CRM Sales 59

Lumoa

DECEMBER 19, 2023

From enhancing customer support experiences to predicting market trends, AI empowers businesses across industries to make data-driven decisions that resonate with their audience. Using NLP algorithms like RNNs and LSTMs , it analyzes vast textual data from social media and news to spot emerging topics and sentiment shifts.

Feedback 83

Feedback Banking Chatbots Automotive 83

Win the Customer

SEPTEMBER 5, 2023

In today’s digital age, social media has become an integral part of our lives. Whether it’s sharing updates with friends and family, staying informed about current events, or discovering new trends, social media platforms like Facebook, Twitter, Instagram, and LinkedIn have transformed the way we communicate.

Customer Service 59

Customer Service Entertainment Feedback Customer centricity 59

JivoChat

APRIL 24, 2023

Since its inception and subsequent rise in the early 2000s, social media has been leveraged by brands large and small as a highly targeted marketing tool, and almost two decades since the launch of Facebook, these sites continue to revolutionize the way businesses approach advertising.

Advertising 75

Advertising Feedback Marketing B2B 75

Nicereply

JUNE 2, 2022

However, if you’re just starting, social media can provide everything you need for customer service. Social media channels are great since: almost everyone in the world uses them today, you can chat seamlessly with customers on social media. Run a social media audit. Finally, be polite.

Customer Service 97

Customer Service Chatbots Customer Support Accountability 97

Outsource Consultants

FEBRUARY 28, 2023

“Our team here at Outsource Consultants has been working hard to grow and innovate in the BPO advisory industry so that we can offer our clients the best outsourcing solutions. Our mission is to provide companies a call center industry insider’s expertise without requiring them to exhaust their own time and resources.

Consulting 128

Consulting Consulting outsourcing Call Center 128

Hodusoft

MAY 10, 2024

Furthermore, virtual contact center solutions are designed to enhance the customer experience by providing seamless omnichannel support across voice, email, chat, and social media platforms. That made virtual call centers and contact centers extremely popular in the call center industry.

virtual call center 52

virtual call center Call Center Contact Center call center software 52

JivoChat

JANUARY 17, 2023

How a Student Can Start Making Money from His Social Networks . Social media has become a cornerstone of daily life for many students. But social accounts can do more than connect people. Selling products and services is a popular way to make money from social media. Product promotion . Affiliate marketing

Advertising 75

Advertising Accountability Marketing 75

Anexa BPO

JUNE 26, 2023

In today’s digital age, social media has become an integral part of our lives, revolutionizing the way we connect, communicate, and consume information. It’s no surprise that brands have also recognized the potential of social media as a powerful tool for providing exceptional customer service.

Customer Service 52

Customer Service outsourcing Customer centricity Feedback 52

Bill Quiseng

FEBRUARY 21, 2024

This course is a prerequisite for business professionals in the B2C or hospitality industry. It’s an elective for the B2B or the online/digital industry. Your customers will return repeatedly, spend more money, and rave about you to others on social media. Welcome to CX 102 or Advanced CX. Consistency builds trust.

B2C 88

B2C B2B Customer Experience Customer Service 88

CSM Magazine

AUGUST 22, 2023

The highly competitive nature of the trades industry demands a constant influx of fresh clients to sustain growth, drive profits, and secure a steady stream of work. Whether it’s through blog posts, how-to guides, videos, or social media posts, share your knowledge generously.

Advertising 52

Advertising Enterprise Marketing Customer Service 52

Fonolo

OCTOBER 19, 2023

If you’re in the contact center industry, 80/20 service levels are likely nothing new. It’s become a benchmark in the contact center industry, though its origins are not at all scientific nor grounded in research. You can use them on any channel – including SMS, social media, and email. Those are good questions!

Contact Center 81

Contact Center Service level Abandon rate Construction 81

GetFeedback

JANUARY 28, 2020

In this article, we are going to talk about how to use social media to attract and retain customers. The good thing about social media is that it allows you to build strong connections with your customers. It’s no doubt that you are using social media to engage with your customers. Facebook live video.

Customer retention 128

Customer retention Education Brand ambassadors Marketing 128

Fonolo

JULY 5, 2023

In the age of social media backlash and call-out culture, how your customers feel about your brand is key to your success. Sometimes, public perception of a whole industry can change — we’ve seen this recently with dairy, cereals, and meat-free alternatives. Customer perception has never mattered more.

Surveys 104

Surveys Brand ambassadors Sales Upselling 104

CSM Magazine

FEBRUARY 20, 2023

Have you ever wondered if the future of customer service can be social media? In this article, we will discuss how social media is rapidly changing the customer service industry. Social media is now an evolving contact channel integrated into the domain of customer service.

Customer Service 52

Customer Service Chatbots Personalization Customer Support 52

Win the Customer

DECEMBER 25, 2019

The significant benefits of effectively engaging with customers on social channels make the investment worthwhile. “Social care” isn’t anything new, but providing effective multi-channel customer service that includes social care can be pose significant challenges for organizations big and small.

Customer Service 115

Customer Service Advertising Customer Care Customer retention 115