ShepHyken

SEPTEMBER 4, 2023

Elevating Customer Experience: Embracing Hospitality as the Foundation by Charles Ryan Minton (Newsweek) When it comes to providing exceptional customer experiences, few industries excel quite like the hotel business. 7 Small-Business Strategies for Customer Retention by Kalin Kassabov (Inc. they’re everywhere.

Customer Service 169

Customer Service Customer retention SaaS Best practices 169

ShepHyken

SEPTEMBER 1, 2021

They no longer compare us only to our direct competitors, but instead, to the best service they have received from any company, large or small, global or local. They are forcing everyone in business to up their game, and that’s great for us as customers. . I challenge you to accept that fact and to do business accordingly.? .

B2B 360

B2B Healthcare Customer Experience Customer Support 360

ShepHyken

AUGUST 6, 2023

The 11 Customer Service Skills You Need to Succeed in Any Industry by CX Network Editor (CX Network Editor) In the last few years we have witnessed an acceleration of technologies that remove friction from customer interactions, partly thanks to the Covid-19 pandemic. That includes B2C, B2B, and G2C (Government to Citizen).

Customer Service 156

Customer Service B2C Customer retention Government 156

ShepHyken

JUNE 11, 2023

B2B Customer Experience Examples: Think Like A B2C by Dan Gingiss (Dan Gingiss) While B2B businesses are technically providing products and services to companies, they are selling to individual buyers who are consumers. My Comment: Let’s take a lesson from the salon industry. In other words, they are marketing their services to humans.

B2B 156

B2B Customer Service B2C Advertising 156

Beyond Philosophy

JANUARY 28, 2023

Many organizations use databases to segment their customers based on easy-to-collect data, like demographics, industry vertical, or total annual sales. And to be clear, they don’t use the words “small,” “medium,” or “large.” Do you have a business pickle? Tell us about it here.

Consulting 221

Consulting Consulting Sales Surveys 221

ShepHyken

APRIL 14, 2024

Many of the articles in these weekly roundups are tied to specific industries. There really is something here for everyone – from small to large businesses and from B2C to B2B. Over 90% of businesses today offer a loyalty program. This one focuses on field service, but it’s still worth the four minutes it takes to read.

Customer Service 183

Customer Service B2C B2B Customer Experience 183

CSM Magazine

JUNE 4, 2024

Financing is critical to growing a small business. This guide outlines various methods to finance your business growth, helping you make informed decisions. Business lines of credit: Like a credit card, a business line of credit offers flexible access to funds up to a pre-approved limit, ideal for ongoing operational expenses.

Finance 52

Finance Banking Consulting Consulting 52

ShepHyken

AUGUST 17, 2022

Anytime a customer comes into contact with a business, however remote, they have an opportunity to form an impression. . Carlzon was president of Scandinavian Airlines, and he used this concept to turn a sub-par airline into one of the most admired airlines in the industry. Carlzon’s definition of the Moment of Truth was: .

Airlines 330

Airlines Advertising Customer Service Management 330

Beyond Philosophy

JULY 20, 2023

One of our podcast listeners wrote in with a business pickle, asking how to differentiate their offering and experience from the competition. This problem also happens when organizations adopt some best practices for their industry. Significant improvements often come from outsiders to a given area of business.

Marketing 270

Marketing Best practices Customer centricity Engineering 270

Global Response

FEBRUARY 28, 2024

As small businesses gain traction and expand their services, real growing pains can set in. With limited staff and resources, small businesses often struggle to provide high-quality customer support and stay focused on core business practices. Call centers allow businesses to focus on their core competencies.

Call Center 62

Call Center Customer Experience outsourcing Brand ambassadors 62

ShepHyken

JUNE 24, 2020

Loyal customers are important to all businesses regardless of industry or size—large, small, B2B or B2C. Most businesses know their numbers, but do they know the right numbers? It’s a percentage of existing customers that maintain loyalty to the business within that window of time. Let’s get started.

Customer retention 417

Customer retention B2C B2B Customer Service 417

ShepHyken

JANUARY 10, 2022

The New York Times) The meanness of the public has forced many public-facing industries to rethink what used to be an article of faith: that the customer is always right. Business 2 Community) We all know that keeping your customers happy is the key to building loyalty and earning repeat business.

Customer Service 189

Customer Service Upselling Sales Customer retention 189

Interactions

MAY 30, 2024

Kyndryl Interactive AI for Service Desk taps into Interactions unique blend of industry leading AI and Human Assisted Understanding (HAU) technology. The ultimate goal of this ever developing technology is to improve the daily lives of people in big and small ways. What is Interactive AI?

Engineering 116

Engineering Technology Personalization Customer Experience 116

ShepHyken

SEPTEMBER 10, 2023

For some small brands, a viral moment can be game-changing for putting their brand on the map, and for larger retailers, it can draw attention to a new product line to significantly boost sales. How to Make Loyalty a New Business Line for your Brand? The more happy your customers are, the more your business will be successful.

Customer Service 202

Customer Service B2C Customer retention B2B 202

ShepHyken

JANUARY 25, 2021

My Comment: I just recently wrote an article about making tiny improvements – as small as 1%. Either one is good if it drives repeat business. The author focuses on retail, but I see this way of thinking working for just about every type of business. and you will see how works, regardless of the business.

Customer Service 394

Customer Service Customer Experience Marketing Management 394

ShepHyken

DECEMBER 21, 2020

GISuser) If you don’t have a well-planned customer service strategy, you are highly likely to lose business. According to Channels, after just one negative experience, 51% of customers will never do business with that company again. My Comment: Did satisfaction ratings in the airline industry really go up? by GISuser.

Airlines 390

Airlines Customer Service Advertising Customer Experience 390

ShepHyken

APRIL 12, 2021

Consider that COVID has forced many of us to change the way we do business. Even though this is retail-focused, these ideas should prove thought-provoking for any type of business. 5 Ways to Enhance Customer Experience at a Small Business by Daria Brown. Interesting idea. I doubt you’ll disagree with anything here.

Customer Service 202

Customer Service Surveys Customer Experience Marketing 202

VirtualPBX

NOVEMBER 8, 2023

In today’s fast-paced business world, effective communication is the lifeline of any successful company. VirtualPBX, a leader in cloud-based communication solutions, has proven to be the catalyst for transformation in these businesses. In the healthcare industry, reliability and connectivity are paramount.

Healthcare 98

Healthcare APIs Customer centricity Accountability 98

ShepHyken

JANUARY 1, 2024

13 Tips For Responding To Negative Feedback On Social Media by Forbes Communications Council (Forbes) No matter what type of business you run or how well you run it, it seems no business is safe from negative comments on social media. All businesses, not just retailers (B2C), need to step up their CX efforts.

Customer Service 145

Customer Service B2C Feedback Marketing 145

ShepHyken

JUNE 2, 2021

It doesn’t matter what type of business or industry, Amazon has changed what customers want and expect from any type of business. It built stores near small independent retailers. Make doing business with you part of your customers’ regular routines. It has pushed customer service and experience to a higher level.

Advertising 336

Advertising Customer Service 336

ShepHyken

APRIL 14, 2021

Step One: Ask yourself and the team, “Why should people do business with us?” Step Four: Move beyond your industry. Ask the team, “What companies, not including the competitors, do you like doing business with the most, and why?” Any type of company counts small, big, recognizable brands, and more.

Finance 362

Finance Customer Service Sales Customer Experience 362

ShepHyken

FEBRUARY 28, 2020

Here’s how: Before Jim began his sales pitch, he made small talk with potential customers during his in-home visit that he had scheduled an appointment with. And while the prospects were busy taking the test, Jim would walk back from his car, open the front door, and enter their home. Who do you like to do business with?

Airlines 294

Airlines Sales Employee engagement Customer Experience 294

C3Centricity

FEBRUARY 27, 2024

Organizations must be agile and adaptable to thrive in today’s rapidly evolving business landscape. The Nature of Atomic Change Atomic changes, also known as incremental or small-scale changes, involve making discrete adjustments to various aspects of a business. Let’s explore the key advantages of this approach: 1.

Employee engagement 90

Employee engagement Surveys Enterprise Marketing 90

Helpware

MARCH 14, 2024

Is business-oriented AI truly a game-changer for Small and Medium-sized Enterprises (SMEs)? As these questions circle the minds of decision-makers in every industry, the purpose of AI maturity models is to provide clear answers to such queries. How big is its impact today? How relevant will it be in 5-10 years?

Enterprise 68

Enterprise 68

Cisco - Contact Center

MARCH 23, 2023

Historically the intersections between operational resiliency for industry, ranging from small businesses to global enterprises, and the need for a reimagined and reinvigorated community have yet to… Read more on Cisco Blogs

Enterprise 98

Enterprise Government Education 98

TechSee

AUGUST 14, 2023

This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience and customer service. They are “the ones to watch” and we recommend you follow them on Linkedin, Twitter, or YouTube or try meeting them at key industry events.

Customer Service 207

Customer Service Customer centricity Contact Center Consulting 207

TechSee

AUGUST 15, 2021

Warranty Week identified seven industries whose long-term average warranty claims rates over the last 16 years are above the overall industry average of 1.5%. . These industries are: . cars and small vehicle OEMs . computer OEMs . trucks and large vehicle OEMs . semi manufacturing equipment . medical equipment .

Management 207

Management Self service B2B Contact Center 207

CallSource Insights

NOVEMBER 29, 2022

Your business reputation is what will build trust and loyalty among customers, and it’s also one of the first things that potential customers will take into consideration when deciding whether or not to do business with you. You can also check out our reputation management tools for businesses here.

Benchmark 97

Benchmark Automotive Feedback Sales 97

VirtualPBX

APRIL 12, 2023

As the world becomes increasingly mobile, businesses must adapt to new communication methods in order to stay relevant and effectively reach their customers. One such method that has emerged as an invaluable resource for businesses is texting.

Government 98

Government Best practices Enterprise Personalization 98

PeopleMetrics

DECEMBER 1, 2021

My hope is this book is the first of many that moves the pharma industry in the direction of frictionless customer experiences similar to what has transformed other industries. The result is an industry leading VoC and research solution for B2B, Pharma and other industries where small numbers of customers carry a big weight.

B2C 118

B2C Telecommunications B2B Banking 118

Steve DiGioia

NOVEMBER 11, 2019

Training for the needed service skills is an essential foundational aspect of great service in any industry. Industry Knowledge. Most businesses follow service standards and guidelines that are specific to their industry. Regardless of your training, industry knowledge, caring, or convenience, etc., Yes, memory.

Best practices 231

Best practices Management Customer Service 231

Abby Connect

JANUARY 24, 2024

But people call your business for a reason. Small businesses in numerous industries are starting to utilize 24/7 answering – ensuring… You may not love the phone call. They’re customers. Potential customers. They have something to say. Do you have someone answering?

52

52

NobelBiz

APRIL 2, 2024

Unlike their small business counterparts, these solutions are equipped with advanced functionalities tailored to meet the needs of enterprise environments. With a focus on efficiency, scalability, and innovation, Enterprise Contact Center Solutions empower businesses to deliver seamless and personalized experiences to their customers.

contact center solutions 105

contact center solutions Enterprise Contact Center Interactive Voice Response 105

The Northridge Group

APRIL 8, 2024

In our 3-part series: People, Process, & Technology — and the Intersection of AI, we have asked industry leaders in technology, people and process management to explain what AI is, what it isn’t, and how it can be a benefit (and a curse) in each area. In Part 1 of our series, we welcome Eric Ludwig from RISE Technology Advisors.

Technology 105

Technology Finance Government Healthcare 105

Outsource Consultants

FEBRUARY 28, 2023

5000 franchise, this regional list represents a unique look at the most successful companies within the Midwest economy’s most dynamic segment–its independent small businesses. Our mission is to provide companies a call center industry insider’s expertise without requiring them to exhaust their own time and resources.

Consulting 128

Consulting Consulting outsourcing Call Center 128

kommunicate

APRIL 20, 2022

Last Updated on April 20, 2022 Disruption -</noun> the action of completely changing the traditional way that an industry or market operates by using new methods or technology. Usage: “No industry is immune to digital disruption.”

Marketing 98

Marketing Technology Customer Service 98

IdeasUnlimited

MARCH 6, 2024

In the ever-evolving world of business, customer service stands as a pivotal pillar in building brand loyalty and ensuring customer satisfaction. With a decade-long history of excellence, IdeasUnlimited has been instrumental in transforming the customer service landscape for businesses worldwide.

Customer Support 105

Customer Support Brand ambassadors Call Center Enterprise 105