TCN

JULY 25, 2023

The post TCN hosts its first UK lunch and learn event attended by key representatives in the credit and collections industry. UK, London/Midlands – July 25, 2023. hosts its first UK networking and education. appeared first on TCN.

Education 52

Education 52

NobelBiz

FEBRUARY 9, 2022

Excited to have with us a very special guest for this episode, Harry Strausser III, a well-respected voice in the collection industry with half-century experience under his belt. Don't miss this valuable episode on retaining top talent, the future of collections, and many more topics.

Self service 52

Self service 52

Interactions

JUNE 27, 2019

Thinking of implementing AI and Machine Learning in your collections company? We recently attended InsideARMS’s First Party Summit 2019, an inaugural conference tackling the unique challenges of first party collections, outsourcing, and customer care. And change is not new for this industry. Technology adoption is accelerating.

Education 54

Education Customer Care outsourcing Technology 54

ShepHyken

NOVEMBER 6, 2023

Top Takeaways: Customer feedback is crucial for businesses of all industries. The value of customer feedback lies not just in data collection but in taking action. Feedback devices can be especially beneficial for retail, healthcare, and industries where customer experience directly impacts revenue.

Feedback 330

Feedback Healthcare Analytics Customer Service 330

ShepHyken

SEPTEMBER 25, 2023

Top Takeaways: The frequency of tipping, or “tipflation,” has increased across industries. Companies that excel in simplicity, convenience, and NPS scores tend to outperform the market collectively. Positive experiences in one industry can shape customer expectations in others. ” “Be customer-centric.

Benchmark 201

Benchmark Customer centricity Marketing Technology 201

NobelBiz

APRIL 23, 2024

The debt collection industry is undergoing a major shift. Traditional collection methods, such as persistent phone calls and letters, are making way for more nuanced, technology-driven, and customer-oriented strategies. Table of Contents What is a Debt Collection Agency and How does it Work? In the U.S.,

Customer centricity 52

Customer centricity Contact Center Technology Telemarketing 52

ShepHyken

NOVEMBER 13, 2020

Feedback is collected in order to get an external, constructive view on basically anything. Companies usually try to take a shortcut while collecting feedback to improve their overall customer experience forgetting that an overall look means nothing. Now let’s have a look at which methods you can use to collect feedback.

Feedback 310

Feedback Customer Experience Surveys Construction 310

Lumoa

APRIL 8, 2024

Integration with Netigate Surveys Netigate is a premier survey provider, and for those of you that are already using Netigate surveys to collect feedback, we have an integration so that you can pull the responses to Lumoa with minimal effort! Contact your CS manager or email help@lumoa.me to learn more!

Surveys 83

Surveys Feedback Management Personalization 83

VirtualPBX

AUGUST 29, 2023

The Learn Hub is a collection of strategy guides and industry playbooks that go beyond a simple technical guide outlining a feature – this collection gives a consultative approach with immediately actionable ways you can improve your business communications. Looking for Something Particular in the Learn Hub?

Consulting 98

Consulting Consulting Feedback 98

The Northridge Group

AUGUST 23, 2022

Contact Center Quality Monitoring involves both the collection and mining of data from a company’s customer calls, email, chat, and social media – ideally combining it with other company data to derive insights from deeper in the organization. Data Collection and Mining. Healthcare Quality Monitoring.

Healthcare 120

Healthcare Contact Center outsourcing contact center associations 120

Arbeit

APRIL 19, 2018

Lead Generation Gone Wrong?

Call Center 40

Call Center 40

CSM Magazine

MARCH 5, 2024

In today’s world, where data holds importance, businesses of all sizes must collect and analyze data to gain valuable insights into customer behavior, market trends, and operational efficiencies. This guest post aims to provide an accessible guide on how to choose effective data collection methods for your business.

Surveys 52

Surveys Government Feedback Accountability 52

Contact Center Pipeline

JULY 2, 2020

just a few days away, it gives me pause to think about where we are as a country and as an industry. Let’s reflect on what we, individually and collectively, can do to ease so much tension, […]. With Independence Day here in the U.S. Needless to say, we are facing enormous challenges on both fronts.

Contact Center 162

Contact Center Call Center 162

Playvox

MARCH 7, 2024

Worldwide, we could collect diverse stories and testimonies of mothers, sisters, daughters, and caregivers, striving for success as leaders in a multigenerational workplace while overcoming cultural barriers in the places where they live. It should be something that is discussed every day. Women’s history is a book full of contrasts.

Best practices 87

Best practices Surveys Consulting Consulting 87

Calltools

APRIL 19, 2023

Make the right decision by learning more about the benefits of predictive dialers and preview dialers and which option companies in your industry usually choose. Industries That Use Predictive Dialers Predictive dialers usually appeal to businesses that want to maximize contact rates. The answer depends on what you want to achieve.

Real estate 98

Real estate Telemarketing Healthcare B2B 98

LiveVox

JANUARY 31, 2023

On January 19, 2023, LiveVox welcomed the CFPB’s Debt Collections Sr. Program Manager, Gandhi Eswaramoorthy, to a roundtable discussion about the use of SMS in Collections. This discussion took place just over a year since the Bureau’s Reg. F rules went into effect.

Management 75

Management 75

Interactions

NOVEMBER 8, 2022

Over the last three years, Covid has transformed the contact-center industry into a work-from-anywhere (WFA) world. There’s nothing like this solution in the industry. . In fact, 72% of agents who collect credit/debit card information or social security numbers over the phone require the customer to read the number aloud.

Contact Center 116

Contact Center Analytics Engineering Personalization 116

Help Scout

AUGUST 22, 2023

Delight and motivate your team with Help Scout's collection of inspirational customer service quotes from industry thought leaders. Read the full article

Customer Service 76

Customer Service 76

TeamSupport

JULY 31, 2023

The data collected in your customer support department does not begin and end with customer support personnel. The benefits of the data collected here touches every other aspect of your business including hiring, product support, marketing strategy, and more. Come See for Yourself!

Customer Support 97

Customer Support Metrics Coaching Marketing 97

NobelBiz

APRIL 8, 2024

The CUSTOMER Magazine Product of the Year Award is reserved for innovations that significantly advance the call center, CRM, and teleservices industries. It highlights products that empower clients to surpass their customer service goals, underscoring NobelBiz OMNI+’s pivotal role in setting new industry standards. “On

industry standards 52

industry standards Contact Center CRM Call Center 52

NobelBiz

NOVEMBER 10, 2021

At the end of November, the debt collection industry as a whole is in for some major compliance changes. F, also known as the Final Rule for the Fair Debt Collection Practices Act (FDCPA), issued by the Consumer Financial Protection Bureau (CFPB). We are talking, of course, about the famous Reg. Regulation F, 12 C.F.R.

Self service 52

Self service Technology Management 52

Lumoa

JULY 21, 2022

The global pandemic had a detrimental impact on most industries, but European telecom providers have emerged relatively unscathed. Before delving any deeper, let’s take a moment to define telecom customer experience management (CEM or CXM) and how brands in this industry have historically performed.

Customer Experience 94

Customer Experience Telecommunications Metrics Feedback 94

Totango

AUGUST 9, 2022

Firmographics: such as company size, industry, and annual revenue. This type of data usage depends on syncing customer data collected from multiple channels and apps. Here are six of the most important guidelines to follow: Collect all the data you need. Collect All the Data You Need. Keep your data accurate and current.

Best practices 99

Best practices B2B Journey mapping Upselling 99

SharpenCX

NOVEMBER 23, 2021

Grab a cup of coffee, snuggle up in a comfy chair, and get ahead in the customer service industry. Learn from the best in the customer service industry. Plus, learn how to get ahead of your customer service industry competitors from contact center professional Sayo Afolayan. Listen to Joe’s full episode, here.

Customer Service 128

Customer Service Morale Contact Center Call Center 128

Outsource Consultants

JULY 26, 2021

Collections. 1st-party contact center collection services are a great way to connect with your customers in a non-threatening, affable way while recouping lost or backlogged dues. As a business leader, you can likely sympathize with a customer who fell behind or simply forgot to submit payments — so how can you proceed?

outsourcing 128

outsourcing Call Center Technical Support Contact Center 128

CSM Magazine

FEBRUARY 6, 2024

However, there is still a lot of room for improvement, especially in the shipping and logistics industry. As technology continues to play an increasingly important role in delivering customer experiences in the shipping industry, it’s important not to overlook the value of human interaction.

Customer Service 98

Customer Service Chatbots Technology Sales 98

ProProfs Blog

JANUARY 18, 2022

Market survey questions help businesses collect precise information about the market, audiences, and competitors. For example, via market research questions, you may collect easy-to-segment data mentioned below: Job title . Type of industry the respondent works in. But how does it actually help? Education level.

Marketing 145

Marketing Surveys Feedback Education 145

CSM Magazine

APRIL 25, 2024

Finding Ways to Convey Dense Information Conveying complex product information or industry-specific content in an accessible and engaging way can be a significant hurdle, particularly for businesses in specialised sectors. Prioritise Transparency and Security Be transparent about how you collect, use, and protect customer data.

Customer centricity 52

Customer centricity Journey mapping Feedback Entertainment 52

AWS Machine Learning

APRIL 3, 2024

An index created in the Amazon OpenSearch Serverless collection serves as the vector store for our Retrieval Augmented Generation (RAG) solution. The dataset is a collection of 147,702 product listings with multilingual metadata and 398,212 unique catalogue images. You use approximately 1,600 products.

Engineering 103

Engineering Accountability Education Metrics 103

kommunicate

JUNE 15, 2022

Last Updated on June 15, 2022 In case you are not aware, collecting and trading sneakers is a big-time hobby in the US and several other parts of the world. The post Top 6 Shopify Bots Conquering the Sneaker Bot Industry [2022] appeared first on Kommunicate Blog. The release of Air Jordan in 1985 perhaps led to the mushrooming [.].

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customer sure

JANUARY 10, 2024

Regularly collecting feedback through surveys , reviews, and social media channels is essential for evaluating and improving customer satisfaction and expectations. Collecting is the first step. But it doesn’t stop there.

Customer Experience 62

Customer Experience Feedback Metrics Healthcare 62

Global Response

FEBRUARY 28, 2024

Data collection and insight Call center services also provide valuable insights into customer needs, preferences, and satisfaction levels through data collection and analysis. Implementing call center services in your small business operations You’ve chosen a call center that aligns with your business size, industry, and needs.

Call Center 62

Call Center Customer Experience outsourcing Brand ambassadors 62

Interactions

APRIL 14, 2021

Automation and artificial intelligence (AI) are making significant changes to the way the financial services industry handles consumer credit. In this post, I’d like to share how currently available AI solutions are transforming the industry along these lines. And sometimes it can be just a lack of experience with financial planning.

Virtual Agent 90

Virtual Agent Call flow Call Center Finance 90

COPC

SEPTEMBER 9, 2022

This partnership will provide the South African contact centre industry with research insights into its market and those it supports, ensuring improvement in professional competency. CCMG’s volunteer board of industry professionals oversees Professional Standards and Competencies for the industry. WINTER PARK, Fla.,

Best practices 100

Best practices Benchmark Consulting Consulting 100

ChurnZero

APRIL 1, 2024

By leveraging machine learning algorithms, AI can identify the most relevant features, tools, or services for individual customers based on their industry, company size, or usage patterns. 3: Automated Feedback Collection and Analysis Leverage AI to automate the collection and analysis of feedback throughout the onboarding process.

Journey mapping 76

Journey mapping Feedback SaaS Surveys 76

NobelBiz

NOVEMBER 23, 2020

No doubt, the debt collection industry is entering a new era. The 2020 FDCPA update represents a major paradigm shift for the US debt collection industry and for the 8 000+ nationwide firms. The post The FDCPA and the (Un)forbidden Fruit of Omnichannel appeared first on NobelBiz®.

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TCN

JULY 17, 2023

WHAT The ACA International Convention & Expo 2023 brings together credit and collection industry experts, The post TCN Executives to Speak on Two Expert Panels at 2023 ACA International Convention & Expo appeared first on TCN.

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