Beyond Philosophy

JANUARY 26, 2015

He touched on several key issues citizens in the US are familiar with from unrest in the Middle East to the need for better opportunities for middle-class families to thrive in the economy. One interesting bit of his speech touched on an important issue for Customer Centricity: data breaches. The answer is No!

Customer centricity 257

Customer centricity Government Customer emotions Consulting 257

Revation Systems

JANUARY 5, 2023

Emotions and trust impact how we make all types of decisions, whether buying a new car or innovative technology for your organization. However, as a final step in the diligence process, I decided to engage industry analyst expertise to assess and validate both companies from a financial and compliance perspective.

Best practices 62

Best practices Morale B2B SaaS 62

ConvergeOne

JANUARY 19, 2021

In the previous installment of this blog series , we shared seven cybersecurity tips to prepare your organization for 2021. This blog post includes seven more tips to help protect your organization from cyber-attacks. When it comes to social media, own your online presence.

Finance 89

Finance Banking Accountability Personalization 89

ConvergeOne

JULY 20, 2021

There is an old saying that states, “Take care of your house and let others worry about theirs.” Creating a strong cybersecurity program internally is not enough, as the program should include all aspects of business in which data is vulnerable. How Did These Incidents Affect Companies?

Education 113

Education Enterprise Government Healthcare 113

Etech

DECEMBER 19, 2019

In the past, cybercrime was a problem reserved for more substantial, wealthier companies with money and consumer data to attract hackers. Follow these steps to help prevent data breaches at your company. Raise Awareness through Training. CNBC notes that a company’s most significant cyber security risk is its employees.

Government 103

Government Call Center Best practices Accountability 103

Comm100

SEPTEMBER 29, 2021

We’ve now reached the fourth and final part of our series exploring Digital Transformation in Customer Service. So far in the series, we’ve covered: Why You Can’t Afford to Ignore It , introducing the many benefits of digital transformation in customer service, including reduced costs, improved CSAT scores, improved efficiency, and much more.

Customer Service 77

Customer Service Best practices Chatbots Personalization 77

ViiBE Blog

JULY 8, 2021

Customer experience , Technology. Cybersecurity itself stands for a set of strategies and techniques used to protect internet-based networks, systems, and data from any breaches and harmful interruptions. This multinational cybersecurity organization notes over 54,000 satisfied customers from 150 countries.

Government 52

Government Automotive Transportation Construction 52

CSM Magazine

MAY 16, 2022

The shift to a hybrid working system or full-on work-from-home arrangements for customer service agents comes with a number of challenges, among them the need for added security. However, you don’t need to have a degree in cybersecurity to ensure that your digital workspaces remain secure.

Customer Service 52

Customer Service Wireless Accountability Finance 52

ConvergeOne

JANUARY 28, 2021

As today is Data Privacy Day, it is only fitting that we discuss your data and understand the rights you have when sharing that information. How many of you have used Google? How about when you accept the numerous cookies that pop up on seemingly every website that you visit? How about 15 years ago.

Government 106

Government Healthcare Accountability Personalization 106

JustCall

NOVEMBER 2, 2022

VoIP adds voice communication to the same data network as other informational media like text, images, video, etc. VoIP allows customers to provide advanced services while lowering the cost of phone calls. They may be the target of data-driven assaults, flaws in the system, hacking attempts, and deceptive techniques.

voip 52

voip Telecommunications Enterprise Accountability 52

Eckoh

JUNE 25, 2020

Barclays has 70,000 staff working from home and its boss Jes Staley says a big city office "may be a thing of the past", while Twitter has announced its employees can work from home "forever" if they wish. [2]. With customer service at stake, contact centers had little time for attention to detail when rushing into remote working.

Contact Center 52

Contact Center Technology Personalization Surveys 52

Outsource Consultants

JULY 4, 2018

It’s more important now than ever before to ensure your customers’ data is safe. An article by Matt Tumbleson discusses cyber security and the challenges companies often face when trying to protect their customers. 5 Ways for Contact Centers to Keep Customer Data Safe.

Contact Center 52

Contact Center outsourcing Call Center CRM 52

Win the Customer

DECEMBER 23, 2017

When you think about attracting and retaining new customers to your business, you might focus on the importance of having a team of friendly and capable employees devoted to making them feel welcome and appreciated. As The Wall Street Journal notes, building and maintaining customers’ trust is crucial. It Helps to Build Trust.

Customer Experience 93

Customer Experience Banking Personalization Technology 93

Etech

DECEMBER 19, 2019

In the past, cybercrime was a problem reserved for more substantial, wealthier companies with money and consumer data to attract hackers. Follow these steps to help prevent data breaches at your company. Raise Awareness through Training. CNBC notes that a company’s most significant cyber security risk is its employees.

Government 62

Government Call Center Best practices Accountability 62

Comm100

MARCH 30, 2021

Consumers around the world are becoming more aware of how their personal data is used online, and more concerned too. Emotions dictate a customer’s choice. Emotions dictate a customer’s choice. Consumers will not buy from a company, and they certainly won’t be loyal to it, if they don’t feel trust towards it.

Personalization 52

Personalization Customer Service Marketing Management 52

Hodusoft

APRIL 12, 2023

How Contact Center Software Help Insurance Companies in Enhancing CX? The key to success for your business doesn’t just lie within your insurance policies but also in the experience you provide to your customers. But most insurers overlook customer experience while providing services to their customers.

Contact center software 52

Contact center software Contact Center Interactive Voice Response Engineering 52

ConvergeOne

JULY 20, 2021

There is an old saying that states, “Take care of your house and let others worry about theirs.” Creating a strong cybersecurity program internally is not enough, as the program should include all aspects of business in which data is vulnerable. How Did These Incidents Affect Companies?

Education 52

Education Enterprise Government Healthcare 52

CSM Magazine

NOVEMBER 28, 2022

Unanticipated events could be artificial (cyber-attacks) or natural (fires, hurricanes, tornadoes, earthquakes). Well, the key is to employ a fail-safe option for your IT infrastructure to ensure effective recovery from disasters. This article explains what DRaaS is and why your business needs it. What Is DRaaS?

Enterprise 52

Enterprise Management Technology Customer Service 52

ConvergeOne

JANUARY 28, 2021

As today is Data Privacy Day, it is only fitting that we discuss your data and understand the rights you have when sharing that information. How many of you have used Google? How about when you accept the numerous cookies that pop up on seemingly every website that you visit? How about 15 years ago.

Government 40

Government Healthcare Accountability Personalization 40

Win the Customer

APRIL 29, 2016

It’s important to understand the risk factors, consequences and preventative measures you can take to ensure that your business and employees are protected. A security breach is any type of unauthorized access of data, applications, software, networks or devices. What exactly is a Security Breach? The Consequences.

Government 83

Government Personalization Technology Customer Service 83

Method:CRM

MARCH 13, 2023

No matter the industry, customer experience is a huge part of your business success. You should never neglect your customers’ wants and needs. If you do, you risk jeopardizing your relationships and the opportunity to develop new ones in the future. Instead, you should strive to exceed customer expectations.

Customer Experience 90

Customer Experience Self service Education Best practices 90

Hodusoft

AUGUST 20, 2020

The contact center is often regarded as a high-risk area for data security compromises. They usually process and store a host of PII – Personally Identifiable Information such as payment card data and social security numbers; they are prime targets for fraudulent activity. Hence, security measures have become more crucial.

Contact Center 52

Contact Center Contact center software call center software Call Center 52

Eckoh

OCTOBER 9, 2019

Cyber Security Month aims to teach 'cyber hygiene' tips to consumers— but companies need to scrub up too, because contact centers can have dark corners where fraud festers. During Cyber Security Month, Eckoh’s big question for companies is: How clean is your contact center? It's simple, sensible stuff.

Contact Center 40

Contact Center Transportation Education Personalization 40

OctopusTech

JULY 7, 2022

If it is found to be inappropriate, illegal, or harassing, it is immediately flagged and removed by the content moderators as they follow all the rules and re-follow your website. . Some of the main reasons why content is removed from sites are due to extremism, violence, hate speech, nudity, offensiveness, copyright, and many more.

outsourcing 62

outsourcing Quality management Engineering Best practices 62

Stratifyd

MAY 2, 2019

According to Forbes , there have been more than 300 publicly reported data breaches involving the theft of more than 100,000 personally identifiable records over the last 10 years. So, in a time when security is so coveted that even Apple uses it to market the new iPhone, why and how are breaches happening several times per year?

Engineering 40

Engineering Education Consulting Consulting 40

Eptica

JANUARY 16, 2019

They have greater choice than ever before in terms of where they buy from. Additionally, at a time when business is more complex than ever before, more and more companies are suffering from incidents that damage their reputation. Given these issues, how can your brand win and retain their loyalty?

Marketing 71

Marketing Metrics Service level Accountability 71

Hodusoft

NOVEMBER 29, 2022

The Five Most Compelling Reasons to Automate your Call Center. Automation is the key to scaling up your business in this competitive market. With intelligent automation solutions, you can automate repetitive manual tasks and relieve your employees from the burden of managing complex business operations.

Call Center 52

Call Center call center software Interactive Voice Response Abandon rate 52

Avaya

OCTOBER 26, 2016

In this blog series, we’ll discuss this phenomenon, how it’s made us more vulnerable to cyber-attacks and what measures and solutions we can employ to protect against security breaches. So when we hear about the latest cyber-attack or hack, the question we always ask ourselves is, “Can I be affected?”.

Banking 80

Banking Technology Enterprise Personalization 80

Jive

JULY 27, 2018

With every headline about the latest data breach, enterprises like yours become more aware of IT security challenges. Unfortunately, that same technology renders you vulnerable to attack. Hackers are fully prepared to exploit any weakness so they can get at your customers’ valuable data.

voip 40

voip Enterprise Transportation Banking 40

Verint

NOVEMBER 8, 2017

Organizations around the world are continuously suffering from serious and sophisticated cyber attacks and data breaches, leaving every type of business at risk. In fact, banking is the number one attacked industry due to the monetization of the cyber attack. Don't get left behind.

Banking 23

Banking Technology Customer Experience Customer Service 23

Inbenta

SEPTEMBER 4, 2018

After a more recent in-depth review, we’ve outlined the following best practices for securely deployed your AI-based chatbot onto your site. Most AI providers offer their enterprise technology through Software as a Service, so in many cases, having the entire AI software in your servers is not possible — or even desirable.

Chatbots 58

Chatbots APIs Scripts Enterprise 58

LiveChat

MAY 11, 2018

Let’s take the Facebook-Cambridge Analytica data scandal. And a couple of days ago, Facebook added fuel to the fire by sacking an employee who used users data to stalk women. According to the same survey, more Facebook users claimed to know how to guard their personal information on the site than users of other social media platforms.

Surveys 47

Surveys Personalization Banking Technology 47

Hodusoft

FEBRUARY 1, 2023

One of the areas where this evolution is most evident is in the way banks communicate with their customers. With more and more people using their smartphones for everything from banking to shopping, it’s no surprise that the use of business phone systems in the banking industry is on the rise. during the forecast period.

Finance 52

Finance Banking voip Analytics 52

ConvergeOne

NOVEMBER 16, 2021

The sheer volume of ransomware attacks in the first six months of 2021 is said to have eclipsed the 12-month total for 2020 and show little sign of slowing. Recent trends demonstrate how ransomware attacks are becoming more complex. Missing Cyber in Your Disaster Recovery Plan. False Sense of Security.

Technology 17

Technology Sales Customer Service 17

Inbenta

SEPTEMBER 4, 2018

After a more recent in-depth review, we’ve outlined the following best practices for securely deployed your AI-based chatbot onto your site. Most AI providers offer their enterprise technology through Software as a Service, so in many cases, having the entire AI software in your servers is not possible — or even desirable.

Chatbots 40

Chatbots APIs Scripts Enterprise 40

CSM Magazine

JULY 3, 2017

If you are greeted by name next time you enter your favorite store, don’t worry, it is not a prank, you might be witnessing AI at work. The efforts companies make to customize the experience are triggered by the need to secure existing clients and attract new ones by positive word of mouth. Customer-Centric Culture.

Brand ambassadors 56

Brand ambassadors Customer centricity Healthcare Advertising 56

Natalie Petouhof

FEBRUARY 20, 2016

Tweet Congressman Ted Lieu (D-Los Angeles County) and author of of the ENCRYPT ACT of 2016, said of statement regarding the APPLE court order: “The terrorist attack in San Bernardino was horrific and the tragic loss of innocent lives demands a strong response. Is it possible to have both? Is it possible to have both?

Customer Experience 40

Customer Experience Government Analytics Big data 40