give-the-gift-of-personal-growth-to-your-contact-center-agents 
Customer Service Life
DECEMBER 18, 2018
Customer service agents are expected to turn into an octopus by growing 8 arms to handle all the different contact points, quickly respond to chats, SMS, social media, phone calls and emails. We’re moving faster than ever before to make the customer experience WOW-tastic. Can you relate? As if what happens in the office isn’t “real”.
SharpenCX
DECEMBER 8, 2021
And, only 3% want to return to fully in-person work. So, we’ve compiled 4 clear rules to live by in your remote call center to keep agents engaged and productive while they work from home. Read Next: Four ways to Reinforce Engagement and Connection with your Remote Team.
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Outsource Consultants
DECEMBER 15, 2022
Run-of-the-mill benefits and compensation are no longer enough for agents; they are seeking employers who can offer them more. Run-of-the-mill benefits and compensation are no longer enough for agents; they are seeking employers who can offer them more. Here are some ways to reduce attrition and meet the new expectations of agents.
Playvox
MARCH 12, 2024
Think about the last time you reached out to a contact center for one of the services or products that you purchased. You could have contacted the company in a multitude of ways — chat, text, social media, or even an “old-fashioned” telephone call. That’s equal to 9% of global GDP.
Callminer
AUGUST 1, 2017
Most call centers struggle with efficiency at one time or another. And because efficiency is directly tied to minimizing overhead costs in the call center, it’s a prominent challenge. Meet Our Panel of Contact Center Experts: . One of the most important aspects of a call center is that phone traffic flows correctly…”.
SharpenCX
JUNE 12, 2023
But the pandemic showed us at-home and hybrid models were possible for call center agents. Now, as corporations move to permanent remote and hybrid work models, it may seem difficult to keep your team as connected and productive as they are in person. How do you improve the remote agent work experience?
SharpenCX
SEPTEMBER 29, 2021
As a manager, your executive team is consistently pushing you to keep employees engaged, reduce turnover, increase profitability and efficiency. Your task list is long and overwhelming. We’ve compiled four employee training templates to give you practical strategies to increase learning and training in your contact center.
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