Noble Systems

DECEMBER 4, 2019

In addition to a VoC platform, other enabling customer feedback technologies are speech analytics and gamification. Gamification uses game mechanics to motivate and reward employees for exhibiting desired behaviors, including gathering customer feedback. Find out how in this on-demand webinar.

Feedback 80

Feedback Gamification Analytics Customer centricity 80

VirtualPBX

JULY 21, 2023

QR Gamification for Prizes, Offers, and More: To create excitement and engagement, businesses can use QR codes to gamify their outdoor event experience. Check out the schedule, drop in bi-weekly, and watch replays of past webinars when you register! Therefore they can track the success of their promotions.

Gamification 52

Gamification Advertising Sales Marketing 52

Noble Systems

AUGUST 4, 2020

WFM allows you to quickly adjust forecasts for new contact patterns, so you can schedule the right resources to ensure proper staffing and reduce intraday adjustments. • Track, Analyze and Reward Collector Behavior with Speech Analytics and Gamification . Register for “Collections After COVID” on Tuesday, August 11: • US – 2:00pm EDT.

Gamification 86

Gamification Analytics Contact Center Coaching 86

Calltools

DECEMBER 13, 2023

Host Webinars Inviting people interested in your offerings to a webinar will help you establish credibility and trust, and both of those things can be great for lead generation. Experiment With Interactive Content Gamification could boost your ethical lead generation efforts.

Telemarketing 52

Telemarketing Gamification Engineering Sales 52

Noble Systems

DECEMBER 4, 2019

In addition to a VoC platform, other enabling customer feedback technologies are speech analytics and gamification. Gamification uses game mechanics to motivate and reward employees for exhibiting desired behaviors, including gathering customer feedback. Find out how in this on-demand webinar.

Feedback 52

Feedback Gamification Analytics Customer centricity 52

Lumoa

FEBRUARY 21, 2023

In our last webinar, Lumoa CEO Carlos del Corral sat down with Mark Barrett and Sian Kerr from Watermelon Research to discuss just that. Gamification Gamification is all the rage in survey research and for good reason! The good news is that there are still ways to get VoC programs back on track. Here are some key insights.

Gamification 83

Gamification Journey mapping Feedback Metrics 83

CSM Magazine

AUGUST 4, 2023

Gamify Your Experience Over recent years, gamification has gained increasing popularity due to its dual capability of engaging users while delivering educational value. Host Events & Webinars Events provide people with an opportunity to come together in a physical space to discuss common interests and related topics.

Brand ambassadors 52

Brand ambassadors Gamification Entertainment Education 52

Vonage

OCTOBER 22, 2015

High-Profit Strategies in the Age of Techno Service , who shared his findings in our webinar, ‘ Customer Experience 3.0: Here are the seven tools which John highlights in our webinar: Your website. Gamification. Traditionally used for rewarding customers, gamification can also be effectively used for employee recognition.

Technology 113

Technology Customer Service Gamification Wireless 113

NICE inContact

AUGUST 23, 2019

Gamification is one key way to do so. Gamification is critical in a contact center, but we’re not talking about your old school, gamification where supervisors manually tally scores at the end of the week. Not only do they need a way to see their performance, but they also need to be engaged in moving the performance needle.

Contact Center 55

Contact Center Gamification Management Call Center 55

NICE inContact

AUGUST 23, 2019

Gamification is one key way to do so. Gamification is critical in a contact center, but we’re not talking about your old school, gamification where supervisors manually tally scores at the end of the week. Not only do they need a way to see their performance, but they also need to be engaged in moving the performance needle.

Contact Center 54

Contact Center Gamification Management Call Center 54

Serenova

MARCH 31, 2020

Gamification is another way to keep agents motivated and engaged. The gamification tools in CxEngage Scoreboard involve agents in much the same way as a video game or social media. Adjustments can be made immediately where needed, reassuring and connecting with remote agents while keeping them productive.

Contact Center 90

Contact Center Gamification contact center solutions Finance 90

Serenova

DECEMBER 4, 2019

Increasingly, supervisors are using this information to coach agents, serve as fodder for gamification and deliver rewards. To learn more about how analytics deliver a competitive edge for CX, watch the webinar. Performance analytics: Data and analysis that evaluates how agents are performing, using various Key Performance Indicators.

Analytics 89

Analytics Chief Customer Officer Gamification Coaching 89

Totango

FEBRUARY 14, 2022

Use gamification methods to encourage customers to use and engage with your product regularly. Hold a webinar. Instead, there are a number of small ways you can provide your customer with quality interactions through virtual methods. . Actions You Can Take Today : . Be attentive in out-of-product channels (i.e. Words of Affirmation.

Gamification 85

Gamification Education Enterprise Personalization 85

Balto

DECEMBER 4, 2023

This blog post is adapted in part from a webinar hosted by Balto featuring Michele Santagata. Gamification: Don’t be afraid of tools that can spark fun and healthy competition. This blog post is adapted in part from a webinar hosted by Balto featuring Michele Santagata. Watch the full recording here.

Contact Center 52

Contact Center Scripts Gamification Multichannel 52

NobelBiz

FEBRUARY 27, 2024

Use gamification as part of training Incorporate game-like elements in training programs to increase engagement and motivation. Gamification can make learning more interactive and enjoyable, leading to better retention of information and skills.

Best practices 104

Best practices Call Center Interactive Voice Response First call resolution 104

NICE inContact

SEPTEMBER 30, 2019

Call centers have the option to promote friendly competition and collaboration through gamification and performance management. Customizable agent profiles and gamification can help create a virtual community among remote contact center agents. Peer and team competition options can help unite teams even if they aren’t in the same room.

Contact Center 54

Contact Center Gamification Call Center call center software 54

Serenova

JUNE 20, 2019

In her recent webinar with Serenova, leading contact center industry analyst Sheila McGee-Smith shared this particularly revealing statistic: Gen Z is set to outnumber even Millennials this year to make up 32% of the global population (a staggering 7.7 These two groups now make up the fastest-growing proportion of contact center employees.

Contact Center 40

Contact Center Gamification contact center solutions Benchmark 40

ChurnZero

JULY 22, 2022

In our webinar, Driving customers to value during onboarding at scale , Donna shares how to stop recreating the wheel every time you onboard a new customer as well as why, how, and when to lead customers to first value. Q: Have you found B2B companies that effectively use gamification in onboarding? For that audience, no.

Gamification 98

Gamification Accountability B2B Enterprise 98

Playvox

NOVEMBER 16, 2021

In this webinar , we share more about how Playvox’s contact center quality management software benefitted the Sweaty Betty team during the earliest days of the pandemic. More companies are using gamification to train their employees. Plus, we explore how the quality management solution has strengthened the company in four key areas: 1.

Quality management 78

Quality management Management Coaching Contact Center 78

ChurnZero

AUGUST 13, 2021

During the webinar, we discuss: What a Customer Success tech stack is and why you should care. If you missed the webinar, you can watch it on-demand. . Then, as you scale, include some other ways of interacting – so maybe it’s a video or webinar tool or community. We use gamification in community a lot.

Gamification 98

Gamification Marketing Metrics Sales 98

Fonolo

JANUARY 9, 2019

We’re going to dive into all of the above on our blog this year, along with our usual coverage of industry reports, public company earnings, fun posts about call center life, findings from our sister site OnHoldWith.com , webinars, hangouts, Fonolo news (of course), and more. What’s Inside: Gamification in the Contact Center.

Contact Center 70

Contact Center Gamification voip Chatbots 70

Enghouse Interactive

FEBRUARY 9, 2021

Graphical agent/supervisor dashboards help share knowledge and gamification increases overall agent performance. Next blog in this series, coming February 18 th . Key Actionable Insights from the Webinar . . Find out more by registering for our upcoming webinar: .

Self service 66

Self service Contact Center Chatbots Average Handle Time 66

NobelBiz

JUNE 5, 2023

If you want to learn more about all the best practices with training and staffing for contact centers, we encourage you to watch one of our latest webinars on this very topic: Contact Center Staffing in a Remote World: Most effective strategies for recruiting, retention, and motivation of Contact Center employees.

Call Center 52

Call Center Scripts CRM Contact Center 52

Playvox

JULY 28, 2022

Baby Boomers love competition and achievement, so gamification is a great way to boost their engagement. You need to see our on-demand webinar, Leading a Multigenerational Workforce. Focus on team-building activities with your multigenerational workforce so agents can feel a sense of belonging as a group.

Contact Center 66

Contact Center Gamification Surveys Feedback 66

Talkdesk

APRIL 8, 2016

Earlier this week, Talkdesk had the pleasure of hosting a live webinar with SpotHero’s resident data expert, Nate Peace. Over the course of the webinar, Nate shared some of the wisdom he has learned as SpotHero’s Support Operations Lead and offered valuable advice to listeners during a lively Q&A session.

Call Center 42

Call Center Metrics Average Handle Time Gamification 42

inSided

OCTOBER 2, 2019

Traditionally in B2B SaaS companies, speaking to your customers involved webinars, meet-ups and in-person events. Utilize your user community’s expertise If you don't already have a Customer Success community, get one. Roundtables were a mainstay when it came to gathering customer information on your product and service.

Self service 67

Self service B2B SaaS Gamification 67

ChurnZero

AUGUST 13, 2021

During the webinar, we discuss: What a Customer Success tech stack is and why you should care. If you missed the webinar, you can watch it on-demand. . Then, as you scale, include some other ways of interacting – so maybe it’s a video or webinar tool or community. We use gamification in community a lot.

Gamification 52

Gamification Marketing Metrics Sales 52

ChurnZero

APRIL 8, 2020

Engage customers with rewards, badges, and gamification features. Upcoming Webinar: Lessons Learned: A Reflection in Customer Journey Mapping. Create closed beta groups with select users for testing and feedback—fostering a sense of inclusion and significance. Who doesn’t want a piece of that?!

Customer advocacy 81

Customer advocacy Journey mapping SaaS Gamification 81

Talkdesk

JULY 16, 2019

Performance Management generally requires a number of tools like call recording , quality monitoring , coaching , and gamification. Watch our free webinar, 5 Must-Haves for the 2019 Call Center , to find out more about how Talkdesk contact center software can help shape your performance management and workforce optimization solutions.

Call Center 43

Call Center Management Average Handle Time Schedule adherence 43

ProProfs Blog

SEPTEMBER 17, 2021

Gamification is the method of turning work into a game wherein employees have to compete to get the job done. Research shows that 72% of employees believe in gamification, which helps them work harder and be better at what they do. Implement Gamified and Personalized L&D. Create Healthy Work-Life Balance. Source: Palmer Group.

Best practices 78

Best practices Surveys Journey mapping Gamification 78

JivoChat

JULY 20, 2021

You can educate your customer base with assets such as webinars, blog posts, and email sequences. Use Gamification. Gamification is perfect for online customer retention. Around 30% of companies that implement gamification in their marketing strategies improve conversation rates by over 50%. The outcomes are impressive.

Customer retention 52

Customer retention Gamification Education Self service 52

JivoChat

JULY 27, 2021

Use gamification. Gamification is a powerful way to influence customers and reward loyalty. Allow customers to access knowledge base, webinars, video tutorials and support articles so they can answer queries without contacting support. Social proof is one of the most powerful forms of influence.

Gamification 52

Gamification Chatbots Sales Feedback 52

8x8

DECEMBER 4, 2017

Gamification (use of gaming ideas associated with rewards of varying ideas to create a friendly competitive performance environment) and influence on agents. View the on-demand webinar with Strategic Contact’s Lori Bocklund to see why the Survey says “It’s Not Just You”: Top Contact Center Challenges & How to Solve Them.

Contact Center 48

Contact Center Customer Experience Gamification Benchmark 48

8x8

DECEMBER 4, 2017

Gamification (use of gaming ideas associated with rewards of varying ideas to create a friendly competitive performance environment) and influence on agents. View the on-demand webinar with Strategic Contact’s Lori Bocklund to see why the Survey says “It’s Not Just You”: Top Contact Center Challenges & How to Solve Them.

Contact Center 48

Contact Center Customer Experience Gamification Benchmark 48

8x8

DECEMBER 4, 2017

Gamification (use of gaming ideas associated with rewards of varying ideas to create a friendly competitive performance environment) and influence on agents. View the on-demand webinar with Strategic Contact’s Lori Bocklund to see why the Survey says “It’s Not Just You”: Top Contact Center Challenges & How to Solve Them.

Contact Center 48

Contact Center Customer Experience Gamification Benchmark 48

SmartKarrot

OCTOBER 3, 2023

Gamification and Rewards: Incorporate gamified elements into your product to make the user experience more enjoyable and rewarding. Continuous Education and Training: Provide educational resources, tutorials, webinars, and interactive training modules to help users maximize the value they derive from your product.

Gamification 11

Gamification Education CRM Feedback 11