Liveops

MARCH 11, 2021

Watch the full webinar here. . Liveops leverages a social network platform that includes gamification, events and networking among agents. . Five9 is the leading provider of cloud contact center software. Give your agents time to adapt. “It really starts with the right individual.

Gamification 118

Gamification Enterprise Contact Center Contact center software 118

Liveops

MARCH 15, 2021

Watch the full webinar here. . Liveops leverages a social network platform that includes gamification, events and networking among agents. . Five9 is the leading provider of cloud contact center software. Give your agents time to adapt. “It really starts with the right individual.

Gamification 62

Gamification Enterprise Contact Center Contact center software 62

NobelBiz

FEBRUARY 27, 2024

Agent Training Enhancing agent skills and knowledge carries a lot of importance for improving call center performance. Use gamification as part of training Incorporate game-like elements in training programs to increase engagement and motivation.

Best practices 104

Best practices Call Center Interactive Voice Response First call resolution 104

NobelBiz

JUNE 5, 2023

An outbound lead generation call center can deliver personalized experiences by treating every interaction as an opportunity to understand and meet the unique needs of each prospect. Watch the free on-demand webinar here. Learn how to implement a solid call center gamification strategy today by watching our dedicated workshop.

Call Center 52

Call Center Scripts CRM Contact Center 52

Talkdesk

JULY 16, 2019

Call Center Performance Management is a program, generally led by a contact center operations manager, dedicated to calculating and improving the performance of contact center agents. Performance Management generally requires a number of tools like call recording , quality monitoring , coaching , and gamification.

Call Center 43

Call Center Management Average Handle Time Schedule adherence 43

NobelBiz

FEBRUARY 21, 2022

This article will show you 12 telltale signs to upgrade your contact center software and 9 benefits you can acquire from this transition. Why do you need to upgrade to a top cloud-based contact center software? Why do you need a new contact center software? And here are the telltales.

Contact center software 52

Contact center software Contact Center contact center solutions Cloud contact 52

NobelBiz

AUGUST 28, 2023

The idea to put together this article was inspired by one of our webinars, where Christian Montes and Mike McGuire shared some amazing insights about what makes a contact center tick and how to increase its overall metrics and performance. Watch the entire on-demand Webinar episode here.

Contact Center 98

Contact Center Multichannel Analytics Feedback 98