SmartKarrot

OCTOBER 7, 2021

Identify cross-sell and upsell opportunities in order to maximize revenue from existing customers. Motivate your team to create opportunities to upsell value-added services. Regularly analyzing and interpreting customer feedback to draw insights and help improve user experience.

Upselling 19

Upselling Customer advocacy Enterprise Coaching 19

Education Services Group

JULY 5, 2022

The concern I’ve often heard is whether or not someone can be a trusted advisor and expected to upsell the customer at the same time. During the workshop focusing on a Growth Mindset for Customer Success, led an exercise around key aspects of a successful work culture: Learning, Feedback, Innovation, and Safety.

SaaS 52

SaaS Customer centricity Best practices Upselling 52

SmartKarrot

SEPTEMBER 16, 2021

Utilize client feedback tools such as NPS or other surveys. Gather customer feedback, document bugs, and contribute to product improvement. Identifying upsell opportunities to expand licensing and product adoption. Report Customers’ feedback and provide recommendations to help improve the products and their overall experience.

Education 19

Education Upselling Feedback Accountability 19

SmartKarrot

DECEMBER 9, 2021

Cross Sell/Upsell other Vonage products and services. Act as a liaison between customers and internal teams to Incorporate customer input and feedback into the ongoing evolution of existing and new products and services. Product expertise through delivery of training and planning workshops for clients.

Engineering 19

Engineering Finance Accountability Government 19

REVE Chat Blog

NOVEMBER 21, 2019

Enhanced ability to upsell with relevant deals and offers – The sales agents can offer information about the current sale going on, or a discount coupon available for the product they are interested to purchase. It will open the door for upselling. Instead, keep the webinar informative with tutorials, training, or workshops. #9.

Best practices 77

Best practices B2B Sales Chatbots 77

SmartKarrot

MARCH 30, 2022

Partner closely with cross-departmental teams to share client feedback, escalate urgent issues, and contribute to wider team/company project plans. Contribute to the overall success of customers, including upselling, onboarding, configuration, product adoption, retention, and growth.

Upselling 19

Upselling Customer centricity SaaS Accountability 19

SmartKarrot

JULY 23, 2021

Role: Vice President of Customer Success Location: Remote, United States Organization: Storm2 As a Vice President of Customer Success, you will leverage business metrics and customer feedback to help build, implement and enforce a repeatable process for both the shopper and merchant support.

Engineering 10

Engineering Enterprise Upselling Metrics 10

Lumoa

JANUARY 31, 2023

Customer experience management brings discipline to this somewhat vague and soft area: by establishing a systematic process for collecting, analyzing, and acting on customer feedback, you’ll be able to improve customer experience altogether. How to analyze customer feedback in different languages? Voice of the customer: where to start?

Customer Experience 176

Customer Experience Customer centricity Metrics Feedback 176

SmartKarrot

MAY 28, 2021

For a service company, the focus is on being open and true with customers, renewals, upsells, keeping communication safe, and looking out for churn. Helps make onboarding of customers easy Makes gaining feedback easier real-time Builds loyal relationships Helps gauge customer needs Increases revenue. Like what you are reading?

SaaS 10

SaaS Education Customer retention Upselling 10

SmartKarrot

MARCH 15, 2021

Identifying upselling opportunities and being responsible for account growth. Serve as the voice of customers internally by providing customer feedback to engineering, marketing, and sales. Establishing a trusted strategic advisor relationship with each customer, especially at VP and C-levels.

Upselling 10

Upselling SaaS Accountability Engineering 10

SmartKarrot

SEPTEMBER 10, 2020

Especially when they are dealing with upselling and renewals. They organize workshops and training modules for employees to ingrain the customer-centric values in them. Building customer loyalty programs and feedback. Hence, the customer feedback forms an important part of such programs. Using metrics.

Chief Customer Officer 10

Chief Customer Officer Customer centricity SaaS Upselling 10

SmartKarrot

JANUARY 11, 2021

Apply here: [link] Role: Senior Customer Success Manager Location: Toronto, ON, Canada Organization: Sinch As a Customer Success Manager, you will develop a strategic business plan for identifying new business opportunities with existing clients – seeking upsell opportunities. Drive activation and retention of customers at all times.

Upselling 10

Upselling Benchmark Customer centricity Education 10

SmartKarrot

SEPTEMBER 17, 2020

Sets a feedback loop – It’s a given that setting up a feedback loop between the customer success and sales departments allows you to adjust to the newer insights. One way to boost up the sales and customer success relationship is by putting up collaborative workshops. Not just that, it constantly refines your segments.

Sales 10

Sales Upselling Feedback SaaS 10

SmartKarrot

JULY 2, 2021

Conduct group refresher workshops and webinars. Have regular review meetings with clients to review and pitch employee engagement strategies, new products and services and manage and implement feedback. Drive sales strategies for upsell to clients. And then execute on these plans.

Call Logging 10

Call Logging Upselling Accountability Employee engagement 10

ClearAction

NOVEMBER 16, 2023

Voice of Customer Maturity: Ultimate Guide Lynn Hunsaker Voice of customer maturity is not about scores, real-time feedback, response rates, listening posts, benchmarks, or comparisons of B2B versus B2C trends. Accepting all feedback requests would certainly require significant precious time. So, what does it mean?

B2B 62

B2B Feedback B2C Enterprise 62

Lumoa

FEBRUARY 20, 2018

Customer experience management brings discipline to this somewhat vague and soft area: by establishing a systematic process for collecting, analyzing and acting on the customer feedback, you’ll be able to start taking the customer experience in control. How to analyze customer feedback in different languages?

Customer Experience 150

Customer Experience Customer centricity Feedback Metrics 150

SmartKarrot

MARCH 16, 2022

Gathering customer product feedback and communicating back to product management and engineering to shape the product development roadmap as the voice of the customers. Contributing to revenue growth by upselling/uplifting client contracts. Conduct training/onboarding workshops for new and growing customers.

Upselling 3

Upselling Engineering Enterprise Management 3

SmartKarrot

JULY 26, 2021

Facilitate Process Reviews, Adoption Reviews and at times Customer Workshops (knowledge sessions) Customer touchpoints for value and impact conversations. Work with your assigned Strategic Account Manager (SAM) to meet retention and upsell goals. Handle invoices and billing issues, appeal process.

Upselling 10

Upselling Accountability Customer centricity Best practices 10

SmartKarrot

MARCH 4, 2021

Experience in customer onboarding, support, implementation, and more Proven complex problem-solving capabilities Good at facilitating meetings and virtual workshops Simple and effective communication skills Project management experience is a must. The necessary set of skills include-. Bottom Line.

Education 19

Education Best practices Accountability Upselling 19

Amity

MAY 9, 2016

When I was a Customer Success Manager at Eloqua, the role was managing accounts (Renewals, Upsells, Cross-Sells, Success Planning). My team will typically be on the road once a month on the road visiting clients and doing workshops with them. Cross-sell, upsell, retention. We are on the road a lot too. You never regret a trip.

Coaching 56

Coaching Upselling Accountability Sales 56