SoliCall

AUGUST 2, 2023

2 – Performance Feedback and Coaching. Implement a robust performance feedback system to provide agents with constructive feedback. Regularly evaluate their performance and provide individual coaching sessions to address areas of improvement. 3- Clear Performance Metrics. 4- Quality Assurance Programs.

Call Center 52

Call Center First call resolution Construction call center software 52

SmartKarrot

OCTOBER 7, 2021

Identify cross-sell and upsell opportunities in order to maximize revenue from existing customers. Coach CSMs to deepen their customer expertise, be change management partners within their accounts, and accelerate transformation within our customers’ businesses. Co-ordinating implementation and Support hand-over for customers.

Upselling 19

Upselling Customer advocacy Enterprise Coaching 19

Lumoa

JANUARY 31, 2023

Customer experience management brings discipline to this somewhat vague and soft area: by establishing a systematic process for collecting, analyzing, and acting on customer feedback, you’ll be able to improve customer experience altogether. How to analyze customer feedback in different languages? Voice of the customer: where to start?

Customer Experience 176

Customer Experience Customer centricity Metrics Feedback 176

SharpenCX

MAY 16, 2022

Whether an agent is a naturally gifted speaker or someone who needs more coaching and guidance, everyone needs a solid script. Incorporate the feedback they receive from customers into regular updates and refinements. And it’s also great for creating opportunities to upsell and cross-sell your products and services.

Contact Center 67

Contact Center Scripts Call Center call center software 67

Lumoa

FEBRUARY 20, 2018

Customer experience management brings discipline to this somewhat vague and soft area: by establishing a systematic process for collecting, analyzing and acting on the customer feedback, you’ll be able to start taking the customer experience in control. How to analyze customer feedback in different languages?

Customer Experience 150

Customer Experience Customer centricity Feedback Metrics 150

Robert Davis

MARCH 2, 2017

Our success has provided a solid foundation, giving our company the reputation for being one of the best full-service training, coaching and facilitation consultancies in the marketplace. After ensuring understanding, call coaching focused on exceeding customer expectations from greeting to close. RCDA Results. Home Security Company.

Call flow 48

Call flow Coaching Telecommunications Customer retention 48

Amity

MAY 9, 2016

When I was a Customer Success Manager at Eloqua, the role was managing accounts (Renewals, Upsells, Cross-Sells, Success Planning). We partner with either the Sales Rep or the Advocacy Coach on some accounts and make a game plan together, create our roles and work together as a team. Cross-sell, upsell, retention.

Coaching 56

Coaching Upselling Accountability Sales 56