Education Services Group

JULY 5, 2022

The concern I’ve often heard is whether or not someone can be a trusted advisor and expected to upsell the customer at the same time. After all, aren’t mistakes the best way to learn? There is plenty of experience and knowledge in the community around best practices, how to get buy-in etc.,

SaaS 52

SaaS Customer centricity Best practices Upselling 52

SmartKarrot

OCTOBER 5, 2023

Account mining, or the practice of deepening relationships with existing customers to upsell or cross-sell, is the gold standard for sustained business growth. A detailed client profile can help spot upsell or cross-sell opportunities. Spotting these gaps can lead to upsell opportunities. What are their needs? Challenges?

Accountability 10

Accountability Upselling Journey mapping Feedback 10

ShepHyken

SEPTEMBER 7, 2023

Provide them with checklists, guides, and best practices. Regularly update training materials based on customer feedback. Account management Offer workshops on relationship-building, active listening, and consultative selling for identifying upsell or cross-sell opportunities.

Customer centricity 340

Customer centricity B2C Feedback Upselling 340

SmartKarrot

SEPTEMBER 16, 2021

Utilize client feedback tools such as NPS or other surveys. Gather customer feedback, document bugs, and contribute to product improvement. Identifying upsell opportunities to expand licensing and product adoption. Identifying upsell opportunities to expand licensing and product adoption.

Education 19

Education Upselling Feedback Accountability 19

Lumoa

JANUARY 31, 2023

Customer experience management brings discipline to this somewhat vague and soft area: by establishing a systematic process for collecting, analyzing, and acting on customer feedback, you’ll be able to improve customer experience altogether. How to analyze customer feedback in different languages? Voice of the customer: where to start?

Customer Experience 176

Customer Experience Customer centricity Metrics Feedback 176

SmartKarrot

MARCH 15, 2021

Identifying upselling opportunities and being responsible for account growth. Establish CSM best practices and processes for future CSMs. Serve as the voice of customers internally by providing customer feedback to engineering, marketing, and sales. Use UserGems to measure customer adoption and ROI for customers.

Upselling 10

Upselling SaaS Accountability Education 10

SmartKarrot

JANUARY 11, 2021

Apply here: [link] Role: Senior Customer Success Manager Location: Toronto, ON, Canada Organization: Sinch As a Customer Success Manager, you will develop a strategic business plan for identifying new business opportunities with existing clients – seeking upsell opportunities. Drive activation and retention of customers at all times.

Upselling 10

Upselling Benchmark Customer centricity Education 10