SmartKarrot

SEPTEMBER 16, 2021

Utilize client feedback tools such as NPS or other surveys. Work with Full Measure’s account management team to establish clear communication as it relates to client health, renewals, and potential expansion opportunities; ensuring a cohesive and collaborative partnership between the two departments.

Education 19

Education Upselling Feedback Accountability 19

Education Services Group

JULY 5, 2022

As Kristi Faltorusso, CCO at ClientSuccess put it, change starts with culture , and there needs to be accountability across the business with customer-focused KPIs. The concern I’ve often heard is whether or not someone can be a trusted advisor and expected to upsell the customer at the same time. This isn’t just a job for CS.

SaaS 52

SaaS Customer centricity Best practices Upselling 52

SmartKarrot

MARCH 30, 2022

Expand Domo footprint in current customer accounts by driving product adoption and up-sell opportunities of licenses and services. Work to understand your customers’ business needs, keep ongoing documentation of their use case, and pinpoint those we can aim to expand to Tier 1 accounts. Secure yearly subscription renewals.

Upselling 19

Upselling Customer centricity SaaS Accountability 19

Amity

MAY 9, 2016

We sat down with Julie Persofsky , VP of Customer Strategy and Account Management, to discuss how Customer Success has evolved at Influitive over the last 4 years. When I was a Customer Success Manager at Eloqua, the role was managing accounts (Renewals, Upsells, Cross-Sells, Success Planning).

Coaching 56

Coaching Upselling Accountability Sales 56

SmartKarrot

MARCH 15, 2021

Facilitate new customer account creation and signups (hundreds >> thousands of individuals). Expand the revenue in accounts through cross-sell and up-sell activities in collaboration with Internal Sales Team and Partners. Identifying upselling opportunities and being responsible for account growth.

Upselling 10

Upselling SaaS Accountability Engineering 10

SmartKarrot

JULY 2, 2021

Operates as the principal point of contact and liaison for all strategic accounts for service management, support, and escalations. Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth. Conduct group refresher workshops and webinars.

Call Logging 10

Call Logging Upselling Accountability Employee engagement 10

SmartKarrot

SEPTEMBER 10, 2020

The account management team also sometimes falls under the scope of CCO responsibilities. Especially when they are dealing with upselling and renewals. They organize workshops and training modules for employees to ingrain the customer-centric values in them. Building customer loyalty programs and feedback. Using metrics.

Chief Customer Officer 10

Chief Customer Officer Customer centricity SaaS Upselling 10

SmartKarrot

JULY 23, 2021

Role: Vice President of Customer Success Location: Remote, United States Organization: Storm2 As a Vice President of Customer Success, you will leverage business metrics and customer feedback to help build, implement and enforce a repeatable process for both the shopper and merchant support.

Engineering 10

Engineering Enterprise Upselling Metrics 10

SmartKarrot

MAY 28, 2021

For a service company, the focus is on being open and true with customers, renewals, upsells, keeping communication safe, and looking out for churn. Helps make onboarding of customers easy Makes gaining feedback easier real-time Builds loyal relationships Helps gauge customer needs Increases revenue. Like what you are reading?

SaaS 10

SaaS Education Customer retention Upselling 10

SmartKarrot

JANUARY 11, 2021

Apply here: [link] Role: Senior Customer Success Manager Location: Toronto, ON, Canada Organization: Sinch As a Customer Success Manager, you will develop a strategic business plan for identifying new business opportunities with existing clients – seeking upsell opportunities. Drive activation and retention of customers at all times.

Upselling 10

Upselling Benchmark Customer centricity Education 10

SmartKarrot

SEPTEMBER 17, 2020

You can then tap into grow new business sales and drive in-account expansion. Sets a feedback loop – It’s a given that setting up a feedback loop between the customer success and sales departments allows you to adjust to the newer insights. This is will eventually drive the customer success team with upsells and cross-sells too.

Sales 10

Sales Upselling Feedback SaaS 10

SmartKarrot

MARCH 16, 2022

Apply here: [link] Role: Junior Customer Success Manager Location: Remote, United Kingdom Organization: Storyteller As a Junior Customer Success Manager, you will be managing Customer Success (Account Management of clients) across the non-enterprise tiers plus initially the general Customer Support at Storyteller.

Upselling 3

Upselling Engineering Enterprise Management 3

SmartKarrot

JULY 26, 2021

Facilitate Process Reviews, Adoption Reviews and at times Customer Workshops (knowledge sessions) Customer touchpoints for value and impact conversations. Grow usage of BrightEdge within each account. Work with your assigned Strategic Account Manager (SAM) to meet retention and upsell goals.

Upselling 10

Upselling Accountability Customer centricity Best practices 10

SmartKarrot

MARCH 4, 2021

A customer onboarding specialist allows customers to meet success by ensuring account implementation begins on a happy note. A good onboarding process makes it easier for CSMs to handle customer accounts. This is the first point of entry and will help in upselling , reselling, and renewal of contracts. Bottom Line.

Education 19

Education Best practices Accountability Upselling 19