Education Services Group

JULY 5, 2022

On the other end of the spectrum, there were the teams of folks from the startup or SaaS space, where CS isn’t just a buzzword and key stakeholders all know its value ( sounds like a dream, doesn’t it?!). The concern I’ve often heard is whether or not someone can be a trusted advisor and expected to upsell the customer at the same time.

SaaS 52

SaaS Customer centricity Best practices Upselling 52

ChurnZero

OCTOBER 20, 2020

The types of services can be one time (for e.g. implementation, training, workshop) or can be ongoing (for e.g. ongoing training program, technical support services). I wanted to share some tips on successfully transitioning from a services-based organization to a core Customer Success offering, with services as an upsell opportunity.

Journey mapping 52

Journey mapping Calibration Upselling Technical Support 52

SmartKarrot

MARCH 30, 2022

Become knowledgeable of Domo’s solutions and service offerings, including SaaS business solutions and implementation methodologies and advanced service offerings. Partner closely with cross-departmental teams to share client feedback, escalate urgent issues, and contribute to wider team/company project plans.

Upselling 19

Upselling Customer centricity SaaS Accountability 19

SmartKarrot

MAY 28, 2021

For a service company, the focus is on being open and true with customers, renewals, upsells, keeping communication safe, and looking out for churn. Service companies need to work like SaaS companies by keeping customer success at the core. Once that is known, offer workshops that engage them on your service. contact-form-7].

SaaS 10

SaaS Education Customer retention Upselling 10

SmartKarrot

SEPTEMBER 10, 2020

And since the boom of SaaS industry , this role has seen a sudden upsurge in the last five years. Especially when they are dealing with upselling and renewals. They organize workshops and training modules for employees to ingrain the customer-centric values in them. Building customer loyalty programs and feedback.

Chief Customer Officer 10

Chief Customer Officer Customer centricity SaaS Upselling 10

SmartKarrot

MARCH 15, 2021

Influence future lifetime value through higher SaaS adoption, customer satisfaction and increase renewal rates to reduce churn. Identifying upselling opportunities and being responsible for account growth. Serve as the voice of customers internally by providing customer feedback to engineering, marketing, and sales.

Upselling 10

Upselling SaaS Accountability Education 10

SmartKarrot

SEPTEMBER 17, 2020

Sets a feedback loop – It’s a given that setting up a feedback loop between the customer success and sales departments allows you to adjust to the newer insights. One way to boost up the sales and customer success relationship is by putting up collaborative workshops. Not just that, it constantly refines your segments.

Sales 10

Sales Upselling Feedback SaaS 10