Feedback Sales Upselling Workshop 
CSM Magazine
MARCH 3, 2020
Executives can also use this software in the identification of top clients and reach out to them frequently to get their valuable feedback. Whenever multiple support tickets from customers are submitted simultaneously, all touching on a similar aspect of the software, such teams can take it as an alert for a workshop or training session.
SmartKarrot
OCTOBER 5, 2023
Account mining, or the practice of deepening relationships with existing customers to upsell or cross-sell, is the gold standard for sustained business growth. A detailed client profile can help spot upsell or cross-sell opportunities. Spotting these gaps can lead to upsell opportunities. Dive deeper into the dynamic duo here.
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ShepHyken
SEPTEMBER 7, 2023
Regularly update training materials based on customer feedback. Account management Offer workshops on relationship-building, active listening, and consultative selling for identifying upsell or cross-sell opportunities. Feedback collection and analysis Teach your team how to conduct surveys and interviews with customers.
SmartKarrot
SEPTEMBER 17, 2020
In fact, the best companies recognize the use of good communication and how that can add value to the sales process. This blog is going to walk you through the easy alignment of sales and customer success. And sales communicating that catalyst to Customer Success not only sets the customer up for success but also the company.
ChurnZero
OCTOBER 20, 2020
The types of services can be one time (for e.g. implementation, training, workshop) or can be ongoing (for e.g. ongoing training program, technical support services). I wanted to share some tips on successfully transitioning from a services-based organization to a core Customer Success offering, with services as an upsell opportunity.
Education Services Group
JULY 5, 2022
Marketing, Product, Sales, and Customer Success, all sat at the same table with the customer experience at the forefront. The concern I’ve often heard is whether or not someone can be a trusted advisor and expected to upsell the customer at the same time. This isn’t just a job for CS. After all, aren’t mistakes the best way to learn?
SmartKarrot
OCTOBER 7, 2021
Identify cross-sell and upsell opportunities in order to maximize revenue from existing customers. Motivate your team to create opportunities to upsell value-added services. Collaborate with Sales on large-scale enterprise renewals in your portfolio. Conduct training/on boarding workshops for new and growing customers.
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