The Petrova Experience

SEPTEMBER 3, 2024

And the recent Paris Olympic Games and Paralympic Games inspire us to think about how to improve fan experience management and leverage CX best practices for experiences of the future. For instance, how are you communicating with your fans to add value and to guide them along their journey seamlessly and personally?

Journey mapping 52

Journey mapping Transportation Surveys Entertainment 52

Liveops

NOVEMBER 2, 2018

Companies in sectors such as medicine, technology, entertainment and others grew in Boston, Silicon Valley, San Francisco, LA, Seattle, Denver and elsewhere. In response, leaders have a heightened interest in hiring the best talent, even if it means the person resides outside of a certain zip code.

Management 75

Management Transportation Entertainment Engineering 75

Liveops

NOVEMBER 2, 2018

Companies in sectors such as medicine, technology, entertainment and others grew in Boston, Silicon Valley, San Francisco, LA, Seattle, Denver and elsewhere. In response, leaders have a heightened interest in hiring the best talent, even if it means the person resides outside of a certain zip code.

Management 75

Management Transportation Entertainment Engineering 75

ShepHyken

JANUARY 31, 2020

This week we feature an article by Pem Brooke, Marketing Manager of SuperStaff. The key to dealing with the Matures is to up your personalization when providing customer support. Pem Brooke is the Marketing Manager of SuperStaff. They are used to traditional forms of communication like handwritten letters and phones.

Customer Service 280

Customer Service Entertainment Marketing Customer Support 280

ShepHyken

JANUARY 31, 2020

This week we feature an article by Pem Brooke, Marketing Manager of SuperStaff. The key to dealing with the Matures is to up your personalization when providing customer support. Pem Brooke is the Marketing Manager of SuperStaff. They are used to traditional forms of communication like handwritten letters and phones.

Customer Service 268

Customer Service Entertainment Marketing Customer Support 268

CSM Magazine

APRIL 25, 2024

Utilise surveys, focus groups, and social media analytics to gather insights into customer preferences and behaviours. Consistently delivering valuable content that educates, entertains, or informs your audience can help attract new customers and keep existing ones engaged.

Customer centricity 52

Customer centricity Journey mapping Feedback Entertainment 52

Customer Guru

MARCH 7, 2018

Jennifer Parnell currently serves as the Deputy General Manager – Customer Engagement at BookMyShow. BookMyShow is India’s largest entertainment ticketing portal today, launched in Aug 2007 as India’s first ticketing aggregator. About BookMyShow. What matters, however, is a company’s commitment to do so.

Entertainment 62

Entertainment Customer centricity Surveys Feedback 62

CSM Magazine

APRIL 14, 2021

Survey of marketing decision-makers reveals major hurdles in updating CX strategies. Lack of customer insights is the biggest challenge to a successful customer experience strategy for 54% of marketers surveyed. A full 80% of marketers expect enhanced personalization. ” About the study.

Analytics 52

Analytics Entertainment Surveys Banking 52

CSM Magazine

JANUARY 17, 2022

They often are seeking more insights and want to gather information, be entertained, and be engaged. You may find that relevant and timely surveys are a key factor in communicating with leads and customers. You may find that relevant and timely surveys are a key factor in communicating with leads and customers.

Customer Service 52

Customer Service Entertainment Advertising outsourcing 52

Vonage

NOVEMBER 24, 2016

A British gentleman working in global logistics, his American entertainer wife who recently became a mother, an Australian event coordinator and me. The entertainer wants time to browse before she is approached, and feels “hurried” if someone comes too close, too soon. Should you be fast and efficient, or personal and attentive?

Customer Service 97

Customer Service Entertainment Government Airlines 97

Playvox

JANUARY 13, 2022

Workers are gaining strength in the workplace, driven by social changes, labor shortages, and a shift in personal priorities. As an example, 35% of surveyed CEOs report expanding employee benefits in the last twelve months in an effort to reduce employee churn. . 2022 just might be The Year of the Contact Center Employee.

Contact Center 79

Contact Center CRM Entertainment Virtual Agent 79

ProProfs Blog

APRIL 24, 2019

Gone are the days when you could entertain your customers enough through phone and email as traditional platforms. You can lend a personalized approach to customer care, only when you have access to a complete customer profile. The best part about a help desk software is that it comes integrated with an in-built survey tool.

Customer Service 92

Customer Service Journey mapping Entertainment Customer Support 92

bold360 Blog

AUGUST 18, 2020

Digital-first customer engagement has never been more important than today, especially amidst a business landscape shaped by COVID-19 where the majority of customers are working remotely, purchasing products online, streaming entertainment, and engaging with brands from their homes. Trends Shaping Customer Engagement & CEM.

Self service 52

Self service Chatbots Entertainment Surveys 52

bold360 Blog

SEPTEMBER 21, 2020

Today, more people work remotely (from home) and also shop, communicate, and entertain themselves via remote/online channels than ever before. Employees, for example, actually prefer to work remotely, with 76% of employees surveyed saying they’d like to work remotely either full-time or at least some of the time.

Entertainment 59

Entertainment Scripts Technology Surveys 59

Nicereply

APRIL 5, 2023

AI-powered solutions are, and shaping a new era of personalized, seamless, and efficient interactions. AI technology improves consumer engagement as it enables more interactivity and personalized content. Customers can expect highly personalized responses to their queries, taking customer engagement to the next level.

Customer Experience 59

Customer Experience Interactive Voice Response Chatbots Real estate 59

C3Centricity

MAY 25, 2020

Consumers are adapting their behaviours to the trading of their personal information. Making matters worse, over half (52%) of those surveyed see the speed of their organization’s insight generation from data analytics as constrained by its existing IT infrastructure. Fast, Personal Service Is Directly Linked to Customer Loyalty.

Technology 86

Technology Big data Analytics Personalization 86

TechSee

MAY 15, 2018

While many people choose to actively share their personal experiences over social media, they are wary of smart devices having access to personal data about their homes and habits. This perception is in conflict with modern consumers’ aspirations to be able to self-manage their technology. Security & Privacy.

Marketing 111

Marketing Wireless Entertainment Self service 111

Solvvy

OCTOBER 18, 2022

AI now powers virtual assistants with entertaining personalities that help people complete day-to-day tasks. When the goal is to allow a person to speak to a machine naturally and respond the way another human would, a conversational chatbot platform can help you get there. What is a Conversational Chatbot?

Chatbots 62

Chatbots Self service Journey mapping Entertainment 62

delighted

JUNE 3, 2021

We surveyed 1,200 shoppers across the US to learn more about their shopping habits and preferences. 2020 saw an explosion in curbside and in-person pick-up as consumers sought new ways to shop. Older shoppers are opting for in-person and curbside pickup to get products faster while adhering to social distancing norms.

Advertising 100

Advertising Entertainment Sales Personalization 100

CSM Practice

DECEMBER 29, 2020

I’m Diane Diane Hanson, management consultant, and with me is Christine Salvo, therapist, certified mediator, and certified hypnotherapist. What was your personal experience? . They don’t have time to do research on industry trends, and so we started a weekly survey to gauge what other companies similar to them.

Surveys 98

Surveys Personalization Chief Customer Officer Customer centricity 98

TechSee

SEPTEMBER 21, 2021

No longer are consumers watching news, entertainment, and sports over a limited number of channels at specifically scheduled times of the day. Analyzing this data will allow them to offer customized entertainment and other content to their customers at the most optimized price, further strengthening their relationship. .

Advertising 41

Advertising Entertainment Self service Banking 41

Etech GS

DECEMBER 10, 2019

It is easy to entertain grand perceptions of a team’s performance and how organizational culture helps and hinders this. suggests that servant leaders can become involved in this step by creating surveys and scheduling more one-on-one time for performance assessments that can be used to generate ideas. Assess the Workplace Culture.

Entertainment 59

Entertainment Morale Contact Center Surveys 59

Fonolo

APRIL 19, 2018

So to the customer service folks who are ready to take more away from TV and movies then simply an entertainment fix – this one is for you. The agent is clearly more concerned about her personal life, than with handling a disgruntled customer. He asks for a manager who says, “We stopped serving breakfast at 11:30 AM”.

Customer Service 101

Customer Service Entertainment Airlines Benchmark 101

C3Centricity

MARCH 15, 2018

Consumers are adapting their behaviours to the trading of their personal information. Making matters worse, over half (52%) of those surveyed see the speed of their organization’s insight generation from data analytics as constrained by its existing IT infrastructure. Fast, Personal Service Is Directly Linked to Customer Loyalty.

Big data 102

Big data Analytics Personalization Entertainment 102

C3Centricity

OCTOBER 22, 2020

In the Janrain report “Brand Trust Survey” 48% of US internet users try to buy exclusively from companies they trust to protect their personal data. More than three out of five consumers say retail technologies have improved their shopping experiences, according to a survey by the National Retail Federation.

Advertising 117

Advertising Surveys Entertainment Feedback 117

VHT

OCTOBER 18, 2018

Contact center managers face the constant challenge of serving customers efficiently while maximizing their convenience and making the experience enjoyable. The bot features a cheeky personality and will discuss late-night snacks, tv re-runs and weekend plans to help the involuntarily awake pass the time. Knowledge Management Systems.

Contact Center 48

Contact Center Gamification Employee engagement Chatbots 48

delighted

AUGUST 2, 2019

Reputation marketing vs reputation management. You’ve likely heard about reputation management. There are entire businesses and consultants dedicated to “managing” your online reputation. Collect customer feedback with customer surveys. Create and deliver customer experience surveys in minutes with Delighted.

Feedback 47

Feedback Marketing Real estate Surveys 47

Callminer

AUGUST 1, 2017

Coping with unanticipated upticks in demand, staff turnover, and other common call center challenges only further complicate matters for managers working to create an efficient, productive, and effective team. Vincent Nero is the VP General Manager of Successories. Source: Human Resource Management; Issue: 51(4); 2012; Pages 535-548.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

VHT

OCTOBER 11, 2018

With callback, customers who’ve taken the time to phone in after-hours don’t get turned away; they get a personal appointment for a return call. Today, people don’t like to wait for anything, whether it’s dinner, entertainment, or online purchases. Immediate Gratification. Expertise-Based Routing. Securing Customer Data.

Best practices 48

Best practices Contact Center Self service Entertainment 48

TechSee

JUNE 25, 2019

A Tata Consultancy Services survey found that 31.7% In fact, Gartner predicts that by 2020, 85% of all customer interactions will no longer be managed by humans. Customer-facing AI technologies are especially relevant to assisting in customer identification, call classification/routing, chatbots and predictive personalization.

Technology 122

Technology Customer Service Gamification Contact Center 122

Horizon CX

DECEMBER 1, 2023

The Art of Selling CX: Convincing Skeptical Senior Leaders on Customer Experience Success Introduction In the dynamic landscape of customer experience (CX) management, the journey extends beyond strategic implementation; it’s a constant process of persuasion and selling ideas, especially to senior leadership.

Automotive 52

Automotive Customer centricity Journey mapping Transportation 52

SharpenCX

MARCH 18, 2020

So how do you, manager, support work from home call center agents while still keeping performance on track and helping your customers? Here are four tips on managing a remote workforce. And, the top challenges managers like you face when it comes to remote work (plus how to overcome them). This comes from a fear of failure.

Call Center 94

Call Center Morale Coaching Cloud contact 94

JivoChat

APRIL 16, 2023

A clear and well-defined process is necessary to effectively manage all aspects of the business, from product selection and customer service to payment processing and fulfillment. According to research, customers are 80% more likely to complete a purchase when brands offer personalized experiences through their products.

Analytics 82

Analytics Engineering Advertising Sales 82

C Space

MAY 7, 2020

Ultimate’s Perception survey solution now includes a new crisis check-in pulse survey, available at no additional cost to customers. Employees can complete the survey from anywhere, on any device.

Healthcare 52

Healthcare Entertainment Surveys Morale 52

ChurnZero

OCTOBER 6, 2020

The platform enables teams around the world to send personalized gifts, branded swag, and eGifts at scale. They help leaders connect the dots between engagement and performance with tools including employee surveys, goal setting and tracking tools, peer-to-peer recognition, real-time feedback, and robust people analytics.

Banking 40

Banking SaaS Entertainment Customer advocacy 40

Kayako

MAY 11, 2017

In-flight entertainment has been in-demand since commercial flight became routine; Virgin just figured out a way to up the ante by including individual TVs in all headrests. You bought a typical gift for a typical person. You thought about their interests and hobbies, their goals, dreams, and their individual personality.

Analytics 99

Analytics Entertainment Customer retention Surveys 99

Customer Service Life

DECEMBER 17, 2018

In this year’s Thankfulness Survey I asked a couple questions. The fingerprints of managers, supervisors, trainers, and peers who cared enough to share wisdom and speak into the life of another are so evident. Don’t take it personally. Treat each person the way you would like to be treated. It was humbling in fact.

Customer Service 60

Customer Service Entertainment Accountability Personalization 60