Education Services Group

JANUARY 13, 2023

As businesses embrace the everything-as-a-service transformation, some find it more difficult than others to make the shift to SaaS. There’s a term for when a business takes the leap from traditional to SaaS: swallowing the fish. 5 tips for CS leaders managing the transition from traditional to SaaS. Now, you’re selling impact.

SaaS 52

SaaS Enterprise Best practices Sales 52

Totango

MAY 19, 2020

The continuing COVID-19 health crisis may well produce a recession that has a significant impact on the Software-as-a-Service (SaaS) industry. No one is certain how this will change the long and short-term behaviors of customers, lenders, and enterprises in a SaaS world. Marketing department: Create educational content for customers.

SaaS 77

SaaS Best practices Enterprise Finance 77

CustomerSuccessBox

SEPTEMBER 29, 2022

The adage “time is money” is the ultimate reality that supports the success of your organization in the SaaS sector. B2B SaaS businesses typically rely on their decisions on investments or IT solutions on the reliability of the brand or product. In B2B SaaS, what does time to value mean? Product Usage Data.

SaaS 52

SaaS Metrics B2B Enterprise 52

Totango

JANUARY 31, 2019

Every successful SaaS company must be a strict disciple of the culture of the customer. SaaS customer engagement, therefore, needs to inform the entire customer journey. Rather than focusing just on sales and renewal, you can maximize every stage of the customer journey by delivering the right level of engagement at the right time.

SaaS 79

SaaS Metrics Accountability Education 79

CustomerSuccessBox

JULY 2, 2019

Though every company will have a different customer onboarding process as per their requirements but there are some basic things every B2B SaaS company should follow. Here we will cover the second topic: Secrets of successfully onboarding a B2B SaaS Customer. Rajiv Sharma , VP of Sales and Customer Success, Hiver. Sales team.

SaaS 66

SaaS B2B Education Metrics 66

JustCall

NOVEMBER 24, 2022

B2B sales strategy has come a long way from the time of networking at trade events or rattling off pitches while cold calling. Read on to know all about devising a killer B2B sales strategy. What Has Changed With B2B Digital Sales? Information could be that fine line between a successful sale and a missed opportunity.

B2B 52

B2B Sales B2C SaaS 52

ClientSuccess

APRIL 5, 2018

ClientSuccess will host Bill Cushard, Customer Success Strategist of ServiceRocket and a 2018 Mindtouch Top Customer Success Strategist , for this month’s customer success webinar series: How to Design a Customer Education Strategy. The webinar covers the topic of designing a proactive strategy for customer education.

Education 42

Education SaaS B2B Consulting 42

JustCall

OCTOBER 6, 2022

Are you worried about sales rivaling your competitors? Fighting your way to the top by using sales battle cards is one of the best ways to increase your sales pipeline and boost customer growth rates. What are sales battle cards? They are commonly used tools used during sales calls and proposals.

Sales 52

Sales B2B SaaS Education 52

aircall

OCTOBER 25, 2018

Alex has a professional background in creating and leveraging targeted sales enablement content to produce qualified leads and increase sales efficiency. The growing buzz around sales enablement. Up until a few years ago, sales enablement was not a function that warranted any serious attention.

Sales 75

Sales B2B Outbound sales SaaS 75

Totango

MARCH 26, 2021

At one time, customer lifecycle models took a seller-centric perspective which split the pre-sales phase of the customer’s journey from the post-sales phase. A satisfying post-sales experience sets the stage for subscription renewals and referrals, laying a foundation for additional sales.

SaaS 66

SaaS Best practices Upselling Education 66

Totango

APRIL 16, 2019

That’s why customer success teams need to continually educate customers about useful features and demonstrate the product’s value long after onboarding. External Adoption: New customers adopt existing features. Adoption Flags: New customers use new features. Internal Adoption: Existing users try out new features.

Enterprise 74

Enterprise SaaS Social media contact Education 74

SmartKarrot

JANUARY 27, 2022

As a SaaS (Software as a Service) B2B business owner, your ultimate objective is to retain your existing customers, make your existing customers adopt your product, reduce the churn rate, and make your customers successful through customer success. But, before that, let us look at the definition of customer education. contact-form-7].

Education 19

Education Journey mapping SaaS B2B 19

PeopleMetrics

JANUARY 13, 2017

When you are selling a SaaS product, you really need to think about what you’re actually selling. It seems like an obvious truth (after all, they are called Software-as-a-Service products), but many SaaS companies lose sight of the service side of things - they strive toward the goal of a no-touch sales organization.

SaaS 54

SaaS Benchmark Metrics Education 54

SmartKarrot

DECEMBER 23, 2021

Irrespective of whether you are a start-up or an established B2B SaaS company, one thing that you need to keep in mind: products never remain static, and features keep changing over a while. Certain companies try to post these features by announcing them on their blog, but before long, it becomes outdated. contact-form-7].

B2B 10

B2B SaaS Education Upselling 10

SmartKarrot

FEBRUARY 12, 2021

SaaS (software as a service) companies have seen an exponential growth in the business sphere. There is some insightful content around SaaS that can be an inspiration to readers. The 20 Best SaaS Blogs You Must Follow. All That SaaS. The blog is run by Dan Decker, a SaaS industry expert. . contact-form-7].

SaaS 23

SaaS B2B Metrics Sales 23

ChurnZero

FEBRUARY 23, 2023

In other words, it’s far easier to convince someone who already knows, likes and trusts you to buy more—than it is to reach, educate and convert new customers—in a time when most budgets are under scrutiny. Further, additional sales with existing customers have a lower customer acquisition cost (CAC).

Management 52

Management Customer retention Upselling Chief Customer Officer 52

ChurnZero

FEBRUARY 23, 2023

In other words, it’s far easier to convince someone who already knows, likes and trusts you to buy more—than it is to reach, educate and convert new customers—in a time when most budgets are under scrutiny. Further, additional sales with existing customers have a lower customer acquisition cost (CAC).

Management 52

Management Customer retention Upselling Chief Customer Officer 52

Nicereply

MAY 23, 2022

When you look at all the venture money coming into companies in Canada, especially in SaaS. I really believe it’s everyone’s responsibility to scale support and my role is to educate the business on how we do that. In a high growth SaaS environment, you often don’t have a lot of processes in place.

SaaS 98

SaaS Education Feedback Metrics 98

CustomerSuccessBox

JUNE 21, 2022

The general agreement is that successfully onboarding a customer on a B2B SaaS platform involves ensuring the customer knows how to use your product. Well-defined Sales-to-Onboarding Handoff. This begins with the sales to onboarding hand-off before the end of the sales cycle. The same goes for the sales teams also.

Education 52

Education Customer retention Sales B2B 52

ChurnZero

SEPTEMBER 8, 2021

Join Cloud and SaaS Founders, VC and Execs, in-person, once again in the SF Bay Area! The 7 th SaaStr Annual is the largest non-vendor confab in the world, uniting the global B2B SaaS community both online and off. This educational and networking event will be held on October 6-7 in Washington DC.

Personalization 95

Personalization SaaS Upselling B2B 95

Totango

MAY 13, 2022

Choosing the best customer engagement platform for your needs can make a massive difference in the success of your SaaS business. Vidyard provides a platform designed to help sales teams record and send videos as well as analyze user video engagement patterns. The best way to gain this information is through customer engagement.

Enterprise 104

Enterprise Customer Support SaaS Sales 104

CustomerSuccessBox

APRIL 18, 2022

Most SaaS businesses fail to align the Product and Customer Success teams to drive great experiences and outcomes. It is no denial of the fact that, in the SaaS world, retention, expansion, and advocacy are the primary sources of revenue growth. This requires proactive, fast, and educational outreach.

SaaS 52

SaaS Education Upselling Best practices 52

SmartKarrot

AUGUST 11, 2021

The same is true for companies who are dealing in SaaS products. The lifeblood of the SaaS business is its customers. You need to put in countless hours of research and development, relentless marketing campaigns, and tireless sales effort to earn a paying customer. Fewer features in your SaaS product.

SaaS 19

SaaS Consulting Consulting Sales 19

JivoChat

JANUARY 15, 2023

A lead could be anyone who has asked a question about a product on your ecommerce site, to someone who signed up for a demo of your SaaS product. If they’re visiting two of your feature pages, you’ll know. Use a Lead Scoring System to Prioritize Sales Efforts. If they’re on your pricing page, you can see it.

Best practices 75

Best practices B2B Sales Multichannel 75

Totango

AUGUST 18, 2022

A lot goes into crafting the ideal onboarding process for SaaS products. In the SaaS industry, onboarding is the process of guiding a new customer through the steps they need to start using the product they just purchased. Introducing navigational features. Guiding customers through how to use basic features.

Journey mapping 93

Journey mapping SaaS Upselling Enterprise 93

CustomerSuccessBox

JUNE 20, 2022

Now that you’ve chosen to read this article, I suppose you are already aware of the weightage that the Customer Success function holds for your SaaS business. By collecting accurate data and comprehensive information about your customers, you can improve retention, uncover additional sales opportunities, and boost your customer health scores.

Upselling 52

Upselling SaaS CRM Multi-channel support 52

LiveChat

MAY 16, 2016

Sometimes when people think about sales, they imagine it’s like in Wolf of Wall Street. An aggressive person who will do whatever it takes to get a sale. You don’t have to be like a Wolf to make sales. Most environments, including SaaS, is nothing like selling stocks. Here are 7 steps for mastering the sales process.

Sales 47

Sales Education SaaS Banking 47

CustomerSuccessBox

FEBRUARY 28, 2022

This is a customer engagement model which helps SaaS businesses drive growth. SaaS firms interested in using the LAER model, to track customer success, should first learn about each phase. Simply put, this stage indicates the typical sales method for introducing a customer to a product or service. What is a LAER model?

Upselling 52

Upselling Customer advocacy SaaS Education 52

CSM Practice

JANUARY 13, 2021

In the SaaS world, where revenue generation and business growth depends on the customer’s decision to renew, the customer renewal process demands even more attention. Despite the obvious advantages of mastering and scaling the renewal process as SaaS companies grow, renewals still pose a big challenge for most. Renewal Rate.

SaaS 98

SaaS Customer centricity Accountability Education 98

Amity

DECEMBER 9, 2016

Pay attention in pre-sales calls. Whether your team then passes them on to a sales representative or answers the questions themselves, pay attention to the top queries that come in. In this post, I’ll show you how to dig up the treasure buried right beneath you, then throw you a life raft so you can bring it all home.

Marketing 109

Marketing SaaS Sales Surveys 109

Nicereply

DECEMBER 9, 2021

A sales pitch is like courtship. Businesses have mastered the art of sales, with numerous innovations and investments from old-school tactics to AI chatbots. You can predict the likelihood of returning and continual sales by finding out whether your customers are happy with the current product or service. Product usage.

Metrics 97

Metrics Surveys Education Customer effort 97

Help Scout

SEPTEMBER 21, 2021

It's up to us to educate customers on the value of customer experience and what it can do for them. Assist the sales team in driving and managing renewals. Maintain customer health and introduce new, valuable features as they become relevant on the customer journey. Experience working with SaaS products.

Education 103

Education Accountability Benchmark Sales 103

CustomerSuccessBox

AUGUST 23, 2021

This 4 day conference brings together leaders from product management, creative SaaS marketing and startup founders. With more than 70,000 attendees from sales, marketing and service fields, it presents a vast opportunity for individuals and teams to network in person as well as online. Boston- USA. Customer Contact West.

SaaS 52

SaaS Education Best practices Marketing 52

ClearAction

JULY 20, 2023

On the tech provider side, new logos are a constant quest, but SaaS models mean renewals are a top priority. Buyers prefer to have minimal interactions with sales teams. Everyone wants to revisit the buyer journey, increase empathy, and educate customers better. Cater communication and features according to these.

Technology 62

Technology Consulting Consulting B2B 62

Education Services Group

JUNE 29, 2019

Think about all the time, energy, and money you spend on attracting new visitors, pursuing new leads, and closing new sales — none of that applies to existing customers. If your business model is based on high acquisition, five percent churn might be sustainable, but most B2B SaaS businesses simply aren’t built that way.

SaaS 40

SaaS Upselling Customer retention B2B 40

CSM Practice

DECEMBER 19, 2021

Usually, the SaaS business growth is categorized into 3 phases: . Boost sales and revenue. Sales, marketing, leadership, and support use the platform religiously. The CS tech stack starts with a CRM tool , then gradually progresses towards the Customer Success too l, and ends at the Learning/Education/Community tool.

CRM 98

CRM Brand ambassadors Best practices SaaS 98

CSM Magazine

FEBRUARY 8, 2022

Key customers helping to lead organic growth include: Flipkart, Fifth Element Group, BMF Media, Unifrog Education, NPower Inc, University College London, Rotman School of Management, Zircom (Shell Oil), Viacom CBS, Texas Tech University Health Sciences Center, Minnesota State University, Mankato, and First3Years. About Airmeet Inc.

Education 52

Education Government Customer centricity SaaS 52