Reducing Risk Against Evolving Cyber Security Threats
ConvergeOne
AUGUST 29, 2023
This challenge can be addressed in a managed service today, as the burden falls on the MSP to keep the technology patched and up to date.
customers patch 
Identify mangrove forests using satellite image features using Amazon SageMaker Studio and Amazon SageMaker Autopilot – Part 1
AWS Machine Learning
JUNE 21, 2022
The Landsat 8 satellite was launched in 2013 and orbits the Earth every 99 minutes at an altitude of 705 km, capturing images covering a 185 km x 180 km patch on the Earth’s surface. The extracted image patch simply contains the point somewhere within it. filterBounds(point).filterDate('2016-01-01', select('B[1-7]').sort('CLOUD_COVER').first().
Engineering 
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Landscaper Customer Service – Tip #23
Steve DiGioia
JANUARY 7, 2021
I like to call it “ landscaper customer service ”. The debris isn’t blown into my neighbor’s yard nor are patches of grass torn up from their equipment. How Can You Get Landscaper Customer Service? RELATED POST > Bigfoot Customer Service. Whether I’m home or not their service is the same. Great Teams = Great Service.
Customer Service 147
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Reducing Risk Against Evolving Cyber Security Threats
ConvergeOne
AUGUST 29, 2023
This challenge can be addressed in a managed service today, as the burden falls on the MSP to keep the technology patched and up to date.
Engineering 52
52 
Active Exploitation of Vulnerabilities in Microsoft Exchange Server + Mitigation Guidance (CodeName: Hafnium)
ConvergeOne
MARCH 11, 2021
Microsoft, which issued emergency patches for last week, attributed the attacks to a newly discovered hacking team it calls Hafnium, identified as most likely a China-backed group. In other words, patch immediately or risk losing this critical infrastructure element in your enterprise. Critical Considerations.
Government 60
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Raccoon Memories of Days Gone By
Steve DiGioia
AUGUST 3, 2020
Small patches of dry brown grass peek out from the high ridges and icicles hang from places I’ve never noticed. I was busy supervising my team and tending to the needs of our partying customers. As far and wide as your eye can see. Thanks to the wind, in some places, it’s as high as your hip. Then I see it. But I wasn’t in on the fun.
Management 211
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Guest Post: How to Build Your Customer Experience Roadmap
ShepHyken
DECEMBER 4, 2020
She writes about preparing a productive and successful customer experience strategy and why it’s important to have one. This summer, The Petrova Experience conducted a Customer Experience Preparedness Survey. One of our questions assessed brand maturity in terms of customer experience strategy. Consider this seriously.
First Call Resolution Ideas
Callminer
MARCH 2, 2020
There are many variables involved in handling customers’ calls efficiently enough to resolve them without need for additional contact to be made on their part. Demographics grant extra insight into the needs of your company’s customers, telling you a bit about their personal, cultural and geographical history. Cooperation.
Guest Post: Ditching NPS for Real Feedback–Which is Better For Your Customer Experience?
ShepHyken
NOVEMBER 13, 2020
He writes about what specifically makes feedback effective in helping you improve your customer service. So, before we delve into the main topic, first let’s have a look at what makes feedback effective and how it ties into a solid customer experience strategy. In our case, we’ll be looking at feedback from customers.
Feedback 310
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Log4j2 Vulnerability Update
CustomerSuccessBox
DECEMBER 22, 2021
Patched and hardened systems and subsystems to help prevent exploitation attempts Performed additional vulnerability scans on CustomerSuccessBox systems. If any system is found to be vulnerable, we will rapidly patch the instance, or apply other mitigation tactics as advised by the vendors we use. Do you need to take any action?
Technology 52
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VoIP Phone Security: Best Practices for Protecting Customer Data
VirtualPBX
SEPTEMBER 8, 2023
In today’s digital age, businesses are more reliant than ever on technology to streamline operations and communicate with customers. However, this convenience comes with a significant responsibility: safeguarding sensitive customer data. Here’s why: 1.
voip 105
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10 Steps to Prepare Your Business for a Cyberattack
Etech
DECEMBER 19, 2019
It helps to patch some of the vulnerabilities present in a company’s security system, smart office features, or local network. Sometimes simple updates to a system for reasons unrelated to security can create security vulnerabilities, so it is important to conduct a scan at least after each new update or patch.
Government 103
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10 Shopify Benefits You Should Know
OctopusTech
MARCH 1, 2024
Their user-friendly admin makes it simple to add products, customize the design, manage orders and inventory, and track analytics without needing to know code. There are also hundreds of professional themes and apps to extend functionality and customize the look and feel of your store.
Analytics 62
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Exit Interview Questions for Call Center Employees
Callminer
JUNE 18, 2020
Although the customer experience almost always takes precedence over most other ongoing business concerns, the experience that your organization provides its employees is of equally crucial importance. The following questions shed light on such issues and can guide your efforts in patching up spotty internal procedures.
Call Center 182
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Exploit Your Customer’s Senses!
Beyond Philosophy
OCTOBER 16, 2017
And as you look around, you see that the walls are painted a soothing color, and there are patches of beautiful color in the flowers on the reception desk, paintings on the wall, the chair you’re sitting on. It can also be very effective in helping customers understand the personality of your brand. Sweet temptations.
Consulting 301
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Five (5) Basic Data Security Protocols Every Call Center Should Have
Etech GS
FEBRUARY 15, 2019
A cyber-attack on a private user can be devastating enough, but in a call center that handles sensitive customer information daily, a data breach can be disastrous. Here are five ways to protect your customers, your employees, and your company. Update System Patches and Software Regularly and Backup Important Files.
Call Center 84
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More vigilance needed during busiest shopping week of the year
TRUSTID
NOVEMBER 27, 2019
This means fraud and risk teams need to be extra vigilant when authenticating customers and processing financial and account requests over all sales channels int he coming week. This spike in sales also includes more customer interactions at both the point of sale and after the purchase. Increase fraud awareness.
Enterprise 106
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3 Ways to Use Artificial Intelligence in Your Call Center
Fonolo
JANUARY 10, 2023
On the contrary, it’s an excellent tool to enhance the customer experience and give your contact center a boost. Contact centers made a move to AI-powered IVR systems and chatbots to assist with huge customer call demand. In the contact center, AI can route customer calls, answer simple questions, and write and send general emails.
Call Center 91
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The Fight Against Ransomware
ConvergeOne
AUGUST 16, 2022
When ConvergeOne held a Ransomware Readiness event for public sector customers, it was well-attended, with a large number of representatives from our manufacturer partners and K-12, Higher Education, and City customers. Patching and Asset Management. No one in there disagreed that we should all have a stake in the fight.
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Schedule like a Boss
Monet Software
JUNE 10, 2021
When armed with good forecasts—which contact center automation tools, like WFM software, can help you build—you can create robust schedules that deliver the desired service levels and enhance the call center customer experience. In them, you will have found agents who resolve customer needs right away without making them feel rushed.
The Unseen Risk: CX Software Buyers’ Concern Over Technical Debt
Anexa BPO
NOVEMBER 29, 2023
Technical debt slows the progress of SaaS and increases costs related to issues such as buggy software, increased maintenance, extended deadlines, and software patches. Competing for Time with Fellow Customers The software industry has scaled down operations, which can leave development teams spread too thin.
How To Scout The Best Blackjack Tables for a Great Customer Experience
CSM Magazine
MARCH 15, 2024
Scouting the best blackjack tables for the best customer experience can mean the difference between a forgettable or fulfilling gaming experience and can elevate your odds of success. Customer Experience Good customer service at a blackjack table is paramount to ensuring a memorable and enjoyable experience for guests.
4 “Don’ts” to Improve Your Customer Experience
Outsource Consultants
NOVEMBER 1, 2021
96% of customers will leave you because of a bad experience with your brand. When things are going well with your customer-facing teams, this stat probably seems like fear-mongering. And that’s because customer experience is easy during easy times — but what about when things get hard? Want to be terrified? You’re busy.
5 Ways Your Customers’ Data Can Be Breached and How to Protect It
CSM Magazine
OCTOBER 25, 2023
If you want to understand how to protect your customers’ data and the most common threats in 2023, read on. We’ll dive into five different ways in which cybercriminals can steal your customers’ sensitive information, and then we’ll explore how to avoid these types of attacks. System vulnerabilities can be easily exploited by hackers.
Education 52
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Live Chat Security For Higher Education [All You Need To Know]
Comm100
MAY 16, 2023
These include corrupt software patches, flawed chat windows, lack of firewall, and weak access management. SOC 2 Type II SOC 2 Type II requires businesses to operate and interact with customer data in ways that protect their privacy. Here are a few ways you can go about it: 1.
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7 signs you are stuck in customer experience survival mode
Talkdesk
FEBRUARY 16, 2021
Over the past year, most customer-obsessed organizations were forced to accelerate their digital transformation efforts to meet the demands of the global pandemic. Even organizations that adopted substandard technology have experienced improved employee productivity, higher customer satisfaction (CSAT) scores and lower operating costs.
10 Steps to Prepare Your Business for a Cyberattack
Etech
DECEMBER 19, 2019
It helps to patch some of the vulnerabilities present in a company’s security system, smart office features, or local network. Sometimes simple updates to a system for reasons unrelated to security can create security vulnerabilities, so it is important to conduct a scan at least after each new update or patch.
Government 62
62 
Visual inspection automation using Amazon SageMaker JumpStart
AWS Machine Learning
JUNE 22, 2022
The NEU surface defect database , is a balanced dataset that contains six kinds of typical surface defects of a hot-rolled steel strip: rolled-in scale (RS), patches (Pa), crazing (Cr), pitted surface (PS), inclusion (In), and scratches (Sc). Patches (class: Pa, label: 3). Inclusion (class: In , label: 1). Conclusion.
Scripts 74
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Call Screening
Call Experts
MARCH 24, 2022
As a business owner, you want to ensure that your potential customers or clients can get ahold of your organization quickly and efficiently. For that reason, many companies are choosing to employ call screening methods to answer incoming calls and handle customer queries when actual employees aren’t available. Is it your mother?
Creative Qualitative Research: “You Want My Respondents to Do WHAT?”
Maru Group
JUNE 6, 2019
But I was onto something, and as my career has grown, so has my confidence for recommending creative customer research methods which on the surface seem crazy. For example, if you want to understand a consumer’s unmet need, ask them to figure out how they’d ‘patch their life.’ I’ll admit, I say some really off the wall things.
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Creative Qualitative Research: “You Want My Respondents to Do WHAT?”
Maru Group
JUNE 6, 2019
But I was onto something, and as my career has grown, so has my confidence for recommending creative customer research methods which on the surface seem crazy. For example, if you want to understand a consumer’s unmet need, ask them to figure out how they’d ‘patch their life.’ I’ll admit, I say some really off the wall things.
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Create Seamless Contact Center Experiences with AI Application Integrations
Upstream Works
OCTOBER 21, 2022
When customers have great experiences with agents, they don’t have an inside view of the orchestration that takes place in the background to make it so seamless. To a large extent, this is due to various types of integrations that pull data from across the organization in support of each customer inquiry.
What is Hosted Call Center Software? A Definition of Hosted Call Center Software, Advantages, and Best Practices for Choosing the Right Delivery Model
Callminer
MAY 2, 2018
Call center software is essential to businesses looking for a solution for communicating with customers. For instance, many call centers integrate call center software solutions with their existing customer relationship management (CRM) solutions. In some cases, on-premise call center software is a better choice for an organization.
15 Tips for Secure Remote Work for Today’s Customer Service Agents
CSM Magazine
MAY 16, 2022
The shift to a hybrid working system or full-on work-from-home arrangements for customer service agents comes with a number of challenges, among them the need for added security. Your VPN provides a secure link between you, your co-workers and your customers by encrypting all transmitted data so you can work securely.
Attention B2B Players: Omnichannel is Here to Stay
Anexa BPO
OCTOBER 11, 2022
It turns out, however, that this was far from a temporary patch. Suppliers need to get omnichannel right, however, in order to attract new customers and retain existing ones – in the process generating higher revenues, lower cost to serve, improved customer satisfaction and reduced churn rates.
B2B 52
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Top Call Center Technologies to Boost Call Center Agent Engagement
Fonolo
JUNE 29, 2021
With the right mechanisms at their disposal, agents are better equipped to drive sales, solve customer disputes, and otherwise contribute to your bottom line and call center metric health. Improve customer communications. From a consumer standpoint, smart call center AI can work wonders for the customer experience. Call-backs.
Call Center 91
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How to Improve Inquiry Handling with Effective Tools
JustCall
OCTOBER 25, 2023
Inquiry handling goes beyond merely answering prospect or customer queries. When viewed from this angle, inquiries serve as a valuable touchpoint for nurturing leads, addressing customer concerns, building and reinforcing a brand, and cultivating long-term customer relationships. to help you address their inquiries better.
Chatbots 52
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The DNA of an Intelligent Virtual Agent
SmartAction
SEPTEMBER 2, 2021
That’s the simplest way to describe them to any time traveler from an age before 1956 who lands in 2021 and is trying to figure out what kind of accent they hear on the other side of the weird tiny computer they’re holding up to their ear as they call into customer service to inquire about their order of Heelys (gasp, shoes, AND skates!
Good News, A Few Surprises, and a Lot of Pressure
Skybridge
NOVEMBER 18, 2020
A CX Report Card from 4,000 retail customers. In a recent study, business communications company Mitel® surveyed more than 4,000 consumers to get a clearer view of how the pandemic has been shaping customer experience and expectations. Nearly half (46%) of all respondents said waiting on hold created a bad customer experience.
Part 2: Managing the Post-sale Customer Experience in Uncertain Economic Times
TeamSupport
JUNE 18, 2020
In Part 1 of this series, we discussed some strategies for helping to navigate new B2B (business-to-business) customer relationships during uncertain economic times. But what about existing customers? After all, some customers contact you frequently with various questions or issues or are willing to speak up more than others.
Sales 59
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Customer Support Services for E-gaming and E-sports Industry
OctopusTech
NOVEMBER 15, 2020
So, with a growing demand for e-games, it is becoming important to get help via Customer Support Services on time. Thus, most of the gaming platforms are hiring Customer Service Outsourcing services for customer support to retain more paying customers. Five Principles of Successful Customer Support.
Understanding the Aircall Tech Stack: Programming Languages, Frameworks, Tools & More
aircall
AUGUST 18, 2022
is used for customer feedback and product management, and w e use 1Password for password management. We don’t hesitate to look for alternatives when something is not working, introduce new tools to work more productively, or replace patched-up processes. Other SaaS Tools. Harvestr.io Every tool solves a specific need.
SaaS 62
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The Pros and Cons of Working in a Call Center Environment
Fonolo
OCTOBER 19, 2021
Add in a few irate customer interactions, and it quickly becomes clear why burnout is one of the most common challenges for call centers. SOLUTION: Answering the same types of calls for hours and hours may cause call center employees to check out, which can negatively impact customer satisfaction scores.
Call Center 95
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Why Seamless CX Matters More Than Ever
Upstream Works
FEBRUARY 26, 2020
At face value, providing seamless customer service should be the goal of every contact center. With so many technologies to manage, along with rising customer expectations, this can be harder than it seems. By extension, the easier you can make this look to the customer, the better the outcomes.
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