CSM Magazine

JULY 9, 2020

We are just two weeks away from our next free customer service webinar: The Customer Service Leader of the Future: Identify the Strategies You Need to Stay Ahead of the Game. There is still time to secure your place today!

Customer Service 52

Customer Service Personalization Technology Customer Experience 52

Creative Virtual

OCTOBER 8, 2021

Just like a puppy isn’t only for the pandemic, customer service insights aren’t only for Customer Service Week. This week of celebrating customer service professionals and successful customer service experiences should just be the beginning of a renewed focus on your own customer service and CX strategies.

Customer Service 105

Customer Service Virtual Agent Chatbots Self service 105

Toister Performance Solutions

APRIL 30, 2019

Advertising disclosure: This blog participates in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means to earn fees by linking to Amazon.com and affiliated sites. I recently hosted an "Ask Me Anything" webinar. The webinar wasn't recorded due to a technical issue. production)?

Customer Service 64

Customer Service Advertising Feedback Benchmark 64

ClientSuccess

NOVEMBER 15, 2022

It takes a lot of hard work to draw customers into your company in the first place, so you must work to keep those customers more than satisfied once they decide to work with you. One way to ensure your customers stay with you is to add a personal touch to customer success. appeared first on ClientSuccess.

Personalization 74

Personalization Finance Feedback Scripts 74

Fonolo

SEPTEMBER 12, 2018

In particular, AI is having a noteworthy impact on the contact center industry, a space that represents the front line and links businesses with customers. Gartner predicts that in the next two years, 25% of customer service operations will be catered by forms of AI. VPs & Directors of Customer Experience.

Contact Center 59

Contact Center Big data Chatbots Education 59

TechSee

JUNE 16, 2022

Eric Esguerra, Vice President, Customer Service & Operations at Miele Canada Ltd. Eric’s favorite motto is “The Customer Experience is Paramount and must be the driving force to any organization.” His YouTube channel is a fantastic source of inspiration about customer experience and customer centricity in a digital world.

Customer Service 251

Customer Service Chief Customer Officer Contact Center Consulting 251

ChurnZero

DECEMBER 20, 2021

Over the last year we’ve created and shared a lot of new content with our Churn Fighting audience that we’re really proud of and have received positive feedback on, especially our thought leadership webinar content. Check out our top five Customer Success webinars brought to you by ChurnZero in 2021.

Chief Customer Officer 52

Chief Customer Officer SaaS Benchmark B2B 52

CSM Magazine

MARCH 23, 2022

If not then you organization is failing in a critical piece of today’s customer experience puzzle, and it’s costing you your customers, your reputation and your revenue. Digital Harmony – As more customers demand digital experiences, don’t let these traditionally tricky channels hold you back.

Marketing 52

Marketing Personalization Customer Service Customer Experience 52

Liveops

MARCH 11, 2021

Watch the full webinar here. . Having the right person in place sets the foundation for a successful work-at-home environment. . Liveops is a virtual contact center offering an on-demand agent network for customer service and sales needs. Give your agents time to adapt. “It really starts with the right individual.

Gamification 118

Gamification Enterprise Contact Center Contact center software 118

Comm100

JANUARY 17, 2024

Lean into Automation – Transforming Customer Service with AI & Human-Bot Harmony In a world where immediacy and personalization have become the cornerstones of brand communication, the realm of customer service is undergoing a revolutionary transformation. Why should businesses lean into automation?

Customer Service 77

Customer Service Chatbots Customer centricity Feedback 77

ShepHyken

JANUARY 13, 2020

Each week I read a number of customer service and customer experience articles from various resources. What Does it Take to Lose a Customer? CMSWire) Customer experience. can take care of the simpler routine tasks, thereby freeing up the team to focus on higher-level issues and connect with customers.

Customer Service 234

Customer Service Journey mapping B2C B2B 234

CSM Magazine

OCTOBER 25, 2023

In customer service, employees are the face of the company and the effectiveness of the onboarding process cannot be overstated. This article outlines techniques and best practices for human resource (HR) managers to use to effectively onboard customer service employees.

Customer Service 52

Customer Service Coaching Best practices Feedback 52

CCNG

JUNE 7, 2023

A recent search about how Chat GPT can and will assist in customer service, contact center and customer experience shows many ways ChatGPT can be a potentially valuable tool including: Answering Frequently Asked Questions (FAQs) : Chat GPT can handle repetitive and commonly asked questions by providing instant and accurate responses.

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Contact Center CCNG APIs Scripts 195

CSM Magazine

MAY 26, 2020

Reuters Events Free Webinar: Increasing Customer Engagement to Reduce Resolution Times. Delivering a great experience is at the heart of every customer service department. However, engaging a customer on a deeper level is often overlooked in favor of reducing resolution times and increasing efficiency.

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First call resolution Customer Service Technology Personalization 52

CSM Magazine

NOVEMBER 17, 2020

Reuters Events are excited to announce their next free customer service webinar: ‘Meeting Consumer Demands for Frictionless Mobile Support Experiences’. Remove friction, bolster retention & revenue, and eliminate bad user experience by providing dedicated, mobile-optimized support services.

Customer Care 52

Customer Care Customer Service Marketing Personalization 52

Monet Software

SEPTEMBER 10, 2020

How to infuse contact center operations with empathy to improve interactions, customer satisfaction and CX. Empathy is critical in customer service, especially amidst COVID-19. Many customers are feeling frustrated, distracted and otherwise in need of some extra support. Rate It to Make It.

Call Center 71

Call Center Personalization Scripts Morale 71

Myra Golden Media

APRIL 11, 2023

This could involve training on product knowledge, customer service skills, and communication techniques. My Customer Service Master Class might be a good fit for training on soft skills. Learn more about Customer Service Master Class. I really like Balto AI’s Real-Time Guidance.

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Average Handle Time Contact Center First call resolution Analytics 156

CSM Magazine

JUNE 20, 2023

Every successful business knows that providing quality customer service is essential in getting customers to keep coming back. Keep reading for helpful tips and advice on how to use exceptional customer service as part of an effective digital marketing strategy! Personalization is also crucial.

Marketing 52

Marketing Customer Service Metrics Analytics 52

ShepHyken

JUNE 19, 2020

He discusses the pros and cons of AI customer service tools, as well as the benefits of utilizing a virtual assistant. There is no doubt that the presence of AI in today’s businesses has helped companies operate smoothly when teams cannot afford more customer service employees.

Customer Service 200

Customer Service Feedback Marketing Technology 200

Toister Performance Solutions

MARCH 21, 2019

I recently facilitated an unusual webinar. Rather than drone on about the concepts, we used interactive activities to highlight common customer service challenges and share solutions. These are all concepts from my new book, Getting Service Right. Watch the Webinar You can watch the webinar on YouTube.

Calibration 81

Calibration Customer Service Wait times Contact Center 81

Branch Mesenger

MARCH 20, 2018

Last week, we hosted our second webinar. We were joined by a very special guest, bestselling author and expert on all things customer service -- Shep Hyken. Shep joined us to talk about some of the following topics and trends that are shaping the world of customer service: The state of customer service in 2018.

Customer Service 48

Customer Service Airlines Technology Upselling 48

Help Scout

SEPTEMBER 7, 2021

Customer satisfaction and customer service quality are not necessarily linked at all, and that’s a problem because plenty of customer service teams rely on CSAT and NPS surveys to judge their performances. Step 1: Define customer service quality for your company.

Customer Service 116

Customer Service Feedback Surveys Personalization 116

Nicereply

JANUARY 11, 2022

Instead of waiting for customers to run into trouble and get in touch, find a way to connect with them before the problems happen. When it comes to customer service, you can either wait for customers to come to you with a problem or… you can make the first move with proactive customer service. Hi [Customer]!

Customer Service 98

Customer Service Surveys Feedback Upselling 98

CSM Magazine

MAY 10, 2024

Keeping new customers from leaving too soon is no small feat. When customers jump ship soon after signing up, it hits a business where it hurts the most – its future growth and earnings. Digging into why customers leave early and coming up with smart plans to keep them can really turn your customer retention numbers around.

Analytics 52

Analytics Feedback Customer retention Personalization 52

CSM Magazine

MAY 10, 2023

Forex trading can be a complex and overwhelming experience for customers, and the customer service experience can make all the difference. In today’s competitive market, forex companies must prioritize customer service to stand out and retain their customers.

Customer Service 52

Customer Service CRM Education Finance 52

CSM Magazine

MAY 21, 2021

If you want to make sure that you are delivering the best possible customer service to your customers, find out some of our tips and tricks for levelling up here. When you are running an online business, having a good system in place that promotes excellent customer service is essential. Host Some Webinars.

Customer Service 52

Customer Service Service level Personalization Management 52

Vonage

MARCH 26, 2018

At NewVoiceMedia, we believe that competing in today’s CX-driven economy requires businesses to understand the link between emotion and customer loyalty, and provide more personalized and emotive customer interactions. During the webinar, Furniss broke down four ways AI will impact customer service in 2018.

Customer Service 91

Customer Service Contact Center Customer centricity Coaching 91

Netomi

MARCH 14, 2022

In honor of International Women’s Day, we at Netomi are celebrating CX ‘Sheroes’ who are leading from the front in the world of customer support and CX. From our Women of Influence list to our CX Sheroes webinar, we are shining a spotlight on inspiring female leaders who are doing their part to #BreakTheBias. Bridging the gap.

Customer Service 59

Customer Service Education Analytics Coaching 59

Liveops

MARCH 15, 2021

Watch the full webinar here. . Having the right person in place sets the foundation for a successful work-at-home environment. . Liveops is a virtual contact center offering an on-demand agent network for customer service and sales needs. Give your agents time to adapt. “It really starts with the right individual.

Gamification 62

Gamification Enterprise Contact Center Contact center software 62

CSM Magazine

JULY 2, 2020

AI-driven technology is changing the way brands interact with their customers and allowing for more accurate, well-informed responses. With the importance of customer service and experience departments highlighted in the past few months, it is expected there will be a sharpened focus on ways to maximise efficiency.

Chatbots 52

Chatbots Customer Care Technology Personalization 52

CSM Magazine

MARCH 18, 2021

Reuters Events have announced their next free CX & Engagement webinar: ‘The Importance of Mobile Messaging to Drive Action in the Digital Age’ featuring insights from TGI Fridays & Upland. Consumers now demand convenient, personal & satisfying digital experiences as the bare minimum.

CRM 52

CRM Customer retention Personalization Marketing 52

Quiq

OCTOBER 7, 2021

To answer this question, the Quiq team recently sat down with Katie Osberg at Google for a webinar discussion on what are some of the successful strategies and how different retail teams should use Google’s Business Messages. Top Google’s Business Messages (GBM) Strategies for Customer Service, Marketing, & Omnichannel.

Marketing 52

Marketing Customer Service Consulting Consulting 52

Nicereply

JANUARY 16, 2023

Every customer service team has to deal with angry customers and haters. Dealing with them is harder than talking to happy and satisfied customers, but these interactions can be valuable—for your company, your team, and for you as an individual. Interacting with people is part and parcel of customer service.

Customer Service 59

Customer Service Feedback Airlines Construction 59

CSM Magazine

OCTOBER 22, 2020

Registration is now open for the next Reuters Events Customer Service webinar: ‘Voice of the Customer: Creating a Seamless, Personalized Experience That Boosts Loyalty & Drives Revenue.’ ’ Hear from senior leaders at TGI Fridays, Sutter Health & VoteBash.

Feedback 40

Feedback Marketing Technology Personalization 40

Netomi

FEBRUARY 22, 2022

In Netomi’s latest “Support Superheroes” webinar, Netomi’s Can Ozdoruk sat down for a virtual chat with Alexandra da Silva Rodrigues, Radisson Hotel Group’s Strategical Advisor for Global Contact Centers. Missed the live webinar? Emerging trends for customer service leaders to watch out for.

Customer Service 52

Customer Service Contact Center Call Center Sales 52