Customer Service Personalization Time management Webinar 
Playvox
APRIL 19, 2023
Excellent time management is crucial in a contact center. Being able to strategically plan and prioritize tasks not only ensures your customers get the service and support they need in a timely manner, but it also increases agent productivity, decreases overall stress, and improves job satisfaction.
Liveops
MARCH 11, 2021
Watch the full webinar here. . Give your agents time to adapt. Now the hard part is managing the engagement and productivity of those team members. In a remote environment, people that tend to succeed are self-motivated, organized, and experts in time management. “It really starts with the right individual.
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ShepHyken
JUNE 19, 2020
He discusses the pros and cons of AI customer service tools, as well as the benefits of utilizing a virtual assistant. There is no doubt that the presence of AI in today’s businesses has helped companies operate smoothly when teams cannot afford more customer service employees.
Liveops
MARCH 15, 2021
Watch the full webinar here. . Give your agents time to adapt. Now the hard part is managing the engagement and productivity of those team members. In a remote environment, people that tend to succeed are self-motivated, organized, and experts in time management. “It really starts with the right individual.
Beyond Philosophy
OCTOBER 24, 2014
Over time, however, it’s clear that while the technical aspect is important, the personality and attitude of your job candidates are critical to improving your Customer focus in your experience. Too many times, management creates hurdles to this and upsets the Experience along the way. I couldn’t agree more.
Beyond Philosophy
OCTOBER 24, 2014
Over time, however, it’s clear that while the technical aspect is important, the personality and attitude of your job candidates are critical to improving your Customer focus in your experience. Too many times, management creates hurdles to this and upsets the Experience along the way. I couldn’t agree more.
Playvox
FEBRUARY 27, 2024
AI-infused WEM solutions get to the heart of human motivation – they unleash the human factor of agents that are empowered, happy, and working towards personal and team goals, transforming average contact centers into best-in-class performers. For agents, it means being more engaged with career goals, team members, and the business overall.
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