ShepHyken
FEBRUARY 16, 2022
It’s natural that you would gravitate toward a person you perceived as an expert. The other will share the same information, but at the same time will educate you why one is better – or not – than another. It’s because they educated you and made you smart! . When you make a customer smarter, at least two things are happening.
Comm100
NOVEMBER 28, 2022
Now, as we look to the future of customer service in higher education, we see that institutions are expanding on the progress of remote learning tools with new channels for student services. Read on for the top five higher education customer service trends you’ll want to keep on top of.
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ShepHyken
APRIL 22, 2024
Each week, I read many customer service and customer experience articles from various resources. 4 Ways to Scale up Convenient CX for Modern Customers by NICE (NICE) The easier things are for your customers, the better they are for your organization. Here are my top five picks from last week.
Bill Quiseng
FEBRUARY 15, 2022
Don’t offer customer service training. Training is the how and what of service. And the job of employees is to serve to satisfy the customer. The mission is to TAKE CARE of the customer. Instead, have customer service education. Your education is interactive and frequent.
ShepHyken
JANUARY 23, 2019
A few people went to his website and read his promise to his patients that he appropriately calls “My Personal Promise to You.” I’m sharing his personal promise, and as you go through this list, keep in mind three things. Now, here is Neil Baum’s Personal Promise : We will answer the phone in less than 3 rings … most of the time.
Help Scout
JULY 15, 2021
When thinking about education, most of us tend to think only about teachers and other administrative staff — frontline workers, so to speak. It makes sense; frontline educators are incredibly important and often underappreciated. In reality, the education ecosystem is like an iceberg: What you see is just a small fraction of the whole.
CCNG
MAY 10, 2023
Despite what industry experts may profess, customer service isn’t getting any better. While customers expect immediate answers to their inquiries, efficient order processing, and fast shipping, there’s no indication that fulfilling these expectations is improving customer service. But I do have my own experiences.
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