Customer Service Customer Support Education Personalization 
ShepHyken
JANUARY 1, 2021
Especially at times when personalized customer experience-focused companies win. That’s why improving communication in automated support emails is a big opportunity. In this post, you’ll find tips on how to write personalized, positive, clear, and unique emails your customers will love. Shorten the Copy.
CCNG
JANUARY 11, 2023
With some of the frustration I’m hearing, you might assume that customer service is taking a hit – particularly when there are daily reports of inflation, an oncoming recession, and the need to cut costs constantly. These same companies found themselves having slow growth and customer service and customer retention issues.
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Help Scout
JULY 15, 2021
When thinking about education, most of us tend to think only about teachers and other administrative staff — frontline workers, so to speak. It makes sense; frontline educators are incredibly important and often underappreciated. In reality, the education ecosystem is like an iceberg: What you see is just a small fraction of the whole.
Fonolo
MAY 23, 2023
Customer service is all about meeting and exceeding customer expectations. But did you know that hyper-personalization in the contact center is one of the best ways to delight your customers? Customers want to feel seen. We’ll also highlight essential tools for a successful hyper-personalization strategy.
CSM Magazine
MARCH 4, 2022
Delivering great customer service is essential in the education industry. According to expertwriting.org and common day-to-day experience, there is an increasing distrust of education, especially the public school system. One way schools and colleges can build trust is by providing a better customer experience.
CSM Magazine
APRIL 18, 2024
Proactive, informed customer support shifts from a luxury to a crucial element in bolstering donation levels. Integrating such a system reshapes interactions with supporters, turning data points into personalized experiences that can amplify your mission’s impact. Was it memorable?
Comm100
FEBRUARY 1, 2023
Live Chat for Higher Education – The Ultimate 101 Guide Higher education is at a crossroads. To stay competitive now, schools must cater to the expectations of today’s tech-savvy students by introducing digital channels like live chat for all aspects of student support. Why is higher education adopting live chat?
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