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Make Your Customer Smarter: Create an Educational Experience

ShepHyken

The other will share the same information, but at the same time will educate you why one is better – or not – than another. It’s because they educated you and made you smart! . When you make a customer smarter, at least two things are happening. Creating an educational experience is a powerful customer experience strategy.

Education 326
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Don’t offer customer service training. Develop your people with customer service education.

Bill Quiseng

Don’t offer customer service training. Training is the how and what of service. And the job of employees is to serve to satisfy the customer. The mission is to TAKE CARE of the customer. Instead, have customer service education. Your education is interactive and frequent.

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11 Tips on Delivering Great Customer Service in Education

Help Scout

When thinking about education, most of us tend to think only about teachers and other administrative staff — frontline workers, so to speak. It makes sense; frontline educators are incredibly important and often underappreciated. In reality, the education ecosystem is like an iceberg: What you see is just a small fraction of the whole.

Education 116
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Customer Service in Higher Education: Why is It Important and How to Improve It

HelpCrunch

The post Customer Service in Higher Education: Why is It Important and How to Improve It appeared first on HelpCrunch blog. When I was a university student, I somehow managed to dig up all the information by myself. There was no one to guide me through dozens of processes, show how tasks should be done, or [ … ].

Education 139
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WHY ISN’T CUSTOMER SERVICE IMPROVING?

CCNG

Despite what industry experts may profess, customer service isn’t getting any better. While customers expect immediate answers to their inquiries, efficient order processing, and fast shipping, there’s no indication that fulfilling these expectations is improving customer service. Jump on a customer service call.

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Customer Service Isn’t the Cost You Want to Cut

CCNG

With some of the frustration I’m hearing, you might assume that customer service is taking a hit – particularly when there are daily reports of inflation, an oncoming recession, and the need to cut costs constantly. These same companies found themselves having slow growth and customer service and customer retention issues.

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Unlocking the Potential of Flexible Education for Professionals

CSM Magazine

That’s where the concept of continuing education comes into play. The age of online education has made this a lot more feasible than it was just a decade ago. The age of online education has made this a lot more feasible than it was just a decade ago. And what’s more?