Beyond Philosophy

MAY 31, 2019

The fact is we are not fantastic and predicting the likelihood of unlikely events in our lives. We discussed some of the psychological theories behind our need to placate uncertainty as customers in a recent podcast. We all worry about implausible events. So, what does that mean for your Customer Experience?

Customer Experience 319

Customer Experience Consulting Consulting Benchmark 319

Beyond Philosophy

JANUARY 8, 2021

However, as the COVID-19 vaccine rolls out, we have a chance that is, dare I say, unprecedented to reimagine Customer Experience. Now, we can decide what parts of the change we want to keep to respond to what customers want now. When we can return to a pre-pandemic way of life, what happens with your Customer Experience?

Customer Experience 450

Customer Experience Consulting Consulting Personalization 450

ShepHyken

MAY 26, 2023

She writes about next-generation loyalty programs and how they can enhance customer experience. The shift to next-generation loyalty programs is driven by the recognition that exceptional customer experiences are the key to success in a highly competitive marketplace.

Gamification 156

Gamification Customer Experience Customer centricity Personalization 156

ShepHyken

OCTOBER 27, 2023

She writes about how flexible workspaces revolutionize work, enhancing customer experiences through cost savings, increased productivity, and a dynamic, collaborative environment. This week, we feature an article by Srushti Shah, Head of Product Marketing for Middleware.

Customer Experience 142

Customer Experience Feedback Customer centricity CRM 142

ShepHyken

AUGUST 28, 2023

The physical and digital worlds can work together to enhance customer experience. Businesses can use life touch points such as birthdays, holidays, Mother’s Day, and Father’s Day to connect with customers. Quotes: “Customer experience goes beyond the experience inside our stores, on the apps, or within our website.

Personalization 173

Personalization Customer Experience Journey mapping Marketing 173

Steve DiGioia

JANUARY 18, 2021

And how does this affect the customer experience? The McDonald’s Hot Coffee Case and the Customer Experience. “In Liebeck’s case was far from an isolated event. How Was My McDonald’s Customer Experience? My experience was awful. Customer Service vs Customer Experience.

Customer Experience 298

Customer Experience Engineering Best practices Personalization 298

ProProfs Blog

APRIL 17, 2020

Businesses big and small are leveraging the power of holding live events to maximize brand value, drive revenue, and improve customer experience. Here’s what the numbers say: 80% of the businesses believe that live events are necessary to get a competitive edge, according to the latest report by Endless events. .

Surveys 125

Surveys SaaS Feedback Advertising 125

Beyond Philosophy

OCTOBER 28, 2021

Is Customer Experience dying? At the very least, Customer Experience is dying as we know it. Customer Experience as we know it is dying because of a few factors. Organizations want to fix one thing and then go on about their business with an improved Customer Experience. . Maybe it is.

Customer Experience 244

Customer Experience Morale Consulting Consulting 244

Beyond Philosophy

JUNE 25, 2021

They are all part of three news stories that, believe it or not, give you insight into improving your Customer Experience. There are many news stories that don’t seem to be about Customer Experience, but, upon second glance, really are. However, this issue isn’t the only one facing society coming out of the pandemic.

Customer Experience 384

Customer Experience Airlines Consulting Consulting 384

CSM Magazine

JANUARY 18, 2024

“We are delighted to have Nina Schick, a true visionary in artificial intelligence, headline our event,” said Craig Pumfrey, VP of Marketing at Sabio Group. “Her unparalleled expertise and unique perspective will provide our attendees with great insight into how AI will shape the future of customer engagement.

Education 52

Education CRM Technology Analytics 52

Beyond Philosophy

JANUARY 10, 2019

The answer is found in the concept of mental accounting, and it might have significant implications for your Customer Experience. We discussed how our mental accounting affects our behavior as customers in our recent podcast. Have you ever decided not to take a work call when you were at a kid’s event?

Accountability 318

Accountability Customer Experience Entertainment Benchmark 318

CSM Magazine

SEPTEMBER 11, 2023

So, if you’re a planning, insight, or transformation specialist, then Sabio’s WFM Community Day, held at our London HQ, was a must-attend event. The Group, which includes ‘makepositive’, delivers solutions and services that seamlessly combine digital and human interactions to support exceptional customer experiences.

Management 52

Management Entertainment Consulting Consulting 52

Taylor Reach Group

APRIL 25, 2018

At Taylor Reach Group, we have compiled a list with hundreds of expos, conferences and summits focused on the Call Center, Contact Center and/or Customer Experience. Whether you’re interested in speaking, exhibiting or simply attending these events, we wanted to keep everybody informed on the upcoming Contact Center and CX Events.

Contact Center 62

Contact Center Call Center Customer Experience outsourcing 62

Beyond Philosophy

OCTOBER 29, 2015

First, that listening to the Voice of the Customer (VOC) is an important part of your brand strategy. Second, that incorporating what you hear in the VOC to your Customer Experience pays off for your bottom line, a.k.a. One of my work associates emailed me recently regarding a recent experience she had with Lululemon.

Customer Experience 386

Customer Experience Brand ambassadors Consulting Consulting 386

VirtualPBX

JULY 21, 2023

With the summer season in full swing, businesses find themselves presented with a remarkable opportunity to connect with customers at outdoor events. Among the plethora of tools available, Quick Response codes stand out as a powerful asset capable of elevating customer experiences and fostering meaningful interactions.

Gamification 52

Gamification Advertising Sales Marketing 52

Taylor Reach Group

JUNE 27, 2018

At Taylor Reach Group, we have compiled a list with hundreds of expos, conferences and summits focused on the Call Center, Contact Center and/or Customer Experience. Whether you’re interested in speaking, exhibiting or simply attending these events, we wanted to keep everybody informed on the upcoming Contact Center and CX Events.

Contact Center 48

Contact Center Customer Experience Enterprise Analytics 48

Nextiva

DECEMBER 12, 2018

Studies show that events and experiences improve how audiences feel about brands. Over 90% of consumers feel positive about brands after participating in an event. While around 85% will likely buy from you, the benefits of event sponsorship don’t end there. They also give you a strong push when it comes to driving sales.

voip 117

voip Sales Marketing Customer Experience 117

CustomerSuccessBox

AUGUST 25, 2022

Attending Customer Success events in 2022 ensures your SaaS business is at par with the current industry trends. It is advisable to follow industry events to understand the altered and advanced customer expectations. Some of the most significant CS events have been held in the year 2022 so far. Did you miss them?

SaaS 52

SaaS Education Metrics Marketing 52

CustomerSuccessBox

JUNE 8, 2022

Whether it is to boost conversions, reduce churn or drive retention, Customer Success is at the forefront always. This has translated into huge demand for customer success events around the globe. Professionals connect, network, learn and share the best practices during these customer success events.

SaaS 52

SaaS Best practices Personalization Customer Experience 52

CCNG

NOVEMBER 9, 2022

To enhance the work experience, amuse, celebrate or excite your employees in the following four ways. Celebrate everything—birthdays, work anniversaries, awards and performance milestones and other events via private and public communication and festivities. Strengthen connection through volunteering.

Gamification 195

Gamification Customer Experience CCNG Employee engagement 195

Cyara

JULY 28, 2020

Registration is open for Xchange 2020 Virtual Summit – our two-day, interactive event packed with experts who will be sharing relevant, real, and valuable insight on CX best practices, use cases, industry knowledge, challenges, and success stories. We could not be more excited to host you and other customer experience enthusiasts.

Best practices 84

Best practices Customer Experience Contact Center Call Center 84

Taylor Reach Group

MARCH 26, 2018

At Taylor Reach Group, we have compiled a list with hundreds of expos, conferences and summits focused on the Call Center, Contact Center and/or Customer Experience. Whether you’re interested in speaking, exhibiting or simply attending these events, we wanted to keep everybody informed on the upcoming Contact Center and CX Events.

Contact Center 51

Contact Center Call Center Customer Experience Big data 51

ShepHyken

SEPTEMBER 13, 2019

This week we feature an article by Hamzah Tariq who shares seven ways to improve the overall live chat experience for your customers. Businesses constantly try to improve the customer experience they deliver through new approaches, tools and strategies. . Be sure of your answers.

Customer Experience 271

Customer Experience Technical Support Self service Best practices 271

Topdown

MARCH 4, 2016

Along with co-presenter Gerald Edwards, Director of Document Composition and Content Management at EmblemHealth, I’ll be talking about how to connect customer communications management (CCM) to customer experience (CX). If you’re planning to go to the event, we’d love to see you there!

Customer Experience 54

Customer Experience Management 54

Beyond Philosophy

NOVEMBER 10, 2014

For many years, there has been a debate whether you could assign a dollar amount to determine the return on investment for any Customer Experience improvements. Keeping Customers results in a high increase in value. Focusing on customer retention with a better Customer Experience will benefit your bottom-line expenses.

Customer Experience 411

Customer Experience Customer retention Upselling Banking 411

Cyara

OCTOBER 22, 2020

Before your calendars fill up, we wanted to share some great, accessible and free upcoming events you might want to add to your schedule that could serve you on your mission to up-level contact center operations, help with migration projects, and ultimately improve the quality of your customer experience.

Contact Center 67

Contact Center Customer Experience Call Center 67

customer sure

JANUARY 10, 2024

These are the most common pitfalls we’ve witnessed from organisations when they’re evaluating and improving customer experience. Neglecting Customer Feedback One of the most common mistakes businesses make is disregarding customer feedback. Businesses often overlook the qualitative aspects of customer experience.

Customer Experience 62

Customer Experience Feedback Metrics Healthcare 62

CSM Magazine

DECEMBER 7, 2022

Sabio Group, the digital customer experience (CX) transformation specialist, has unveiled the keynote speakers for its flagship European technology event. “To attract both to speak at our flagship event is testament to the reputation of Disrupt in the digital transformation space.

Entertainment 52

Entertainment Consulting Consulting Technology 52

Lumoa

OCTOBER 26, 2022

After a couple of years of hiatus, many Customer Experience Conferences are going back to live events, as you have already seen in late 2022 – or at least they are trying to. One way or the other, there is no doubt that Customer Experience is a top-of-mind topic for many companies around the world.

Customer Experience 94

Customer Experience Contact Center Customer Service 94

Talkdesk

APRIL 2, 2020

That’s why we’ve transformed Opentalk 2020 into a virtual event — all online, at no cost to you. Opentalk 2020 Virtual is a free immersive experience that will give you access to extraordinary insights from the most innovative speakers in customer experience (CX). The post Opentalk 2020 is now a free virtual event!

Best practices 75

Best practices contact center solutions Cloud contact Contact Center 75

Nextiva

DECEMBER 26, 2018

When done right, event sponsorship delivers on its promise. Events let you nurture relationships with existing customers, vendors, and new prospects. The post Measuring Event Sponsorship ROI: Objectives, Goals, Metrics to Track appeared first on Business VoIP, Customer Experience, Sales & Marketing Content - Nextiva Blog.

Metrics 102

Metrics voip Marketing Sales 102

ShepHyken

DECEMBER 14, 2018

An incorrect email address or a missing point of contact could be the difference between ruining a customer relationship forever and rebuilding customer trust and driving retention following a breach.”. Also, we could see new customer experience -centric security controls place a bigger strain on budgets.

Customer Experience 256

Customer Experience Government Coaching Customer retention 256

Myra Golden Media

DECEMBER 16, 2019

One of the tools I use to improve the customer experience with my clients immediately is Start, Stop, Continue. I gather a team together and ask them what we need to Start, Stop, and Continue to do with the customer experience. I have four urgent questions about this customer experience. Was this helpful?

Customer Experience 156

Customer Experience Banking Management 156