ChurnZero

DECEMBER 2, 2021

It’s a wrap on ChurnZero’s 2021 BIG RYG Virtual – our online Customer Success conference. There are a lot of pieces to put together in terms of what your Customer Success tech stack looks like. The misunderstanding stems from a situation where people tend to focus first on the technology. Not all software companies are the same.

Customer advocacy 98

Customer advocacy SaaS Chief Customer Officer Sales 98

CustomerSuccessBox

SEPTEMBER 30, 2021

Sheldon(we call our AI) will scan thousands of data points, past user behavior, CSM’s activities and engagement with customers to learn what actions and behaviour leads to retention. Webinar 4- Customer Success Strategy for an Economic Downturn. LInk: Customer Success Strategy for Economic downturn. See AI live in action?

Customer advocacy 52

Customer advocacy B2B B2C SaaS 52

CustomerSuccessBox

DECEMBER 6, 2021

With the grace of a number of Customer Success communities, we have come a long way to 2022. Where now we see a new avatar of the emerging customer success, with the rise of customer advocacy and expansion putting in greater emphasis on customer onboarding. You can watch him speak at Customer Advocacy conferences.

SaaS 52

SaaS Customer advocacy Coaching B2B 52

Influitive

APRIL 27, 2018

On Valentine’s Day this year, Nicole Dingley, Director of Customer Success at Wiley—a publishing and education technology company—gave each of her customers a gift card and asked them what it is that they love most about the company and product.

Education 68

Education Technology Best practices Customer advocacy 68

ChurnZero

FEBRUARY 1, 2019

Harnessing decades of experience and impact at MicroStrategy, Guidance Software (now Opentext), and RichRelevance, Amanda delivers true partnership as she works with Lucidworks customers to optimize the impact of technology innovation and accelerates business results. You can find and follow Amanda on LinkedIn. .

Chief Customer Officer 53

Chief Customer Officer SaaS Education Customer advocacy 53

NobelBiz

NOVEMBER 13, 2023

Additionally, these satisfied customers become brand advocates, spreading positive word-of-mouth and attracting new customers to the business. This organic growth through customer advocacy further contributes to revenue growth. Furthermore, good CX play a crucial role in reducing churn rate.

Customer Experience 111

Customer Experience Contact Center Call Center Revenue potential 111

CustomerSuccessBox

FEBRUARY 28, 2022

Technology has radically changed the world. However, what has changed more radically is the way the technology is purchased and adopted by a customer. Undoubtedly, this change has crept into the Customer Success world as well. This is a customer engagement model which helps SaaS businesses drive growth.

Upselling 52

Upselling Customer advocacy SaaS Education 52

CSM Practice

FEBRUARY 24, 2020

5. Advocacy Activity. Customer advocacy is no doubt crucial to gaining new customers in both services and technology companies. Advocates occur naturally but it is the job of the customer success team to promote advocacy among your successful customers.

Metrics 59

Metrics Customer advocacy Customer centricity Customer effort 59

Amity

SEPTEMBER 19, 2018

Reaching new customers has never been an easy job. Even with all the advantages provided by today’s technological tools and online channels at your disposal, it’s still a long and expensive journey. All in all, with a solid loyalty program in place, your customers will be less likely to switch to another brand.

Customer retention 64

Customer retention Marketing B2B Advertising 64

CSM Practice

FEBRUARY 24, 2020

5. Advocacy Activity. Customer advocacy is no doubt crucial to gaining new customers in both services and technology companies. Advocates occur naturally but it is the job of the customer success team to promote advocacy among your successful customers.

Metrics 52

Metrics Customer advocacy Customer centricity Accountability 52

CSM Practice

FEBRUARY 24, 2020

5. Advocacy Activity. Customer advocacy is no doubt crucial to gaining new customers in both services and technology companies. Advocates occur naturally but it is the job of the customer success team to promote advocacy among your successful customers.

Metrics 52

Metrics Customer advocacy Customer centricity Accountability 52

Education Services Group

FEBRUARY 3, 2021

The partnership will include a series of guest articles on each company’s blog, collaborative virtual events such as podcasts and webinars, and additional co-created content on a variety of Customer Success topics. inSided’s cutting edge technology makes them an ideal partner for us,” noted ESG CEO Michael Harnum. About inSided.

Customer advocacy 52

Customer advocacy SaaS Self service Consulting 52

Influitive

AUGUST 3, 2015

With the wide array of technology options available, and the ability to easily get opinions from peers online, buyers have a lot of choice and information at their disposal. Instead, your customers need to be consistently incentivized to create social proof for your product through your marketing efforts. Increase social media buzz.

B2B 66

B2B Marketing B2C Education 66

CSM Magazine

FEBRUARY 16, 2016

The report also showed that the increased customer satisfaction driven by a Revenue Lifecycle Management approach improved yield and retention. Other benefits highly rated by respondents include enhanced revenue, improved customer advocacy, expanded market share and competitive differentiation.

B2B 40

B2B Customer advocacy Analytics Education 40

ChurnZero

JANUARY 15, 2021

A customer savvy CSM, whom is part Marketer, part Digital Specialist as well, will head up your digital-led customer strategies, e.g., sophisticated training, self-service onboarding, and community and customer advocacy programs. Ed Powers , Customer Success Consultant. Fasten your seatbelts!

SaaS 52

SaaS Chief Customer Officer Metrics Education 52

Nicereply

MAY 22, 2023

A preferable approach would be to enable customer agents to ask pertinent questions to all applicable departments and managers with the ability to resolve clients’ concerns. By proactively sharing valuable information, you empower customers to find solutions on their own and establish your brand as a knowledgeable authority.

Complaint resolution 52

Complaint resolution Customer Support Feedback Surveys 52

ChurnZero

SEPTEMBER 27, 2024

That’s especially true when it comes to aligning everyone on outcomes and gathering the data to track and measure them, which requires a set of outcomes based customer success best practices. Using attendee questions from our recent webinar on outcomes based customer success, they’ve mapped out six best practices to follow.

Best practices 52

Best practices Accountability Sales Feedback 52

Avaya

NOVEMBER 8, 2017

Consider Bank of America, which is currently testing “completely automated” branches that feature automated teller machines and video-conferencing technology for customers to engage with off-site bankers. In many ways, a high-touch approach can be the catalyst needed to drive innovation, competitiveness, revenue, and customer advocacy.

Banking 40

Banking Multichannel Customer advocacy Upselling 40

Amity

JUNE 28, 2017

Step 3: Calculate the Customer Maturity Index. The process we follow: Group factors by characteristic (Charter, People, Process, technology). Decision : RETAIN: if you had services resources available and were interested in investing in services, these are the top customers to do it with. Click into picture to zoom in.

Chief Customer Officer 60

Chief Customer Officer Consulting Consulting CRM 60

ChurnZero

DECEMBER 20, 2019

Companies apply the golden rule of business to customers and employees. . Ryan Lester , Senior Director of Customer Experience Technologies, LogMeIn . 2020 is the year companies need to start applying the golden rule of business to both the customer and employee experience. Customer Success Around the Web.

Chief Customer Officer 61

Chief Customer Officer Sales SaaS Customer centricity 61

ChurnZero

JANUARY 10, 2020

“Investing in our customers’ success is one of ShootProof’s top priorities. He is passionate about customer advocacy and believes that there’s no more powerful growth engine than delighted customers. ” . 3) Lisa Schreiber, (First) Chief Customer Success Officer, Forcepoint .

Chief Customer Officer 52

Chief Customer Officer SaaS Customer retention Engineering 52

SmartKarrot

AUGUST 16, 2022

As a Director of Customer Success, you will build out and lead the customer success organization that includes customer service and field applications scientists. Establish both leading and lagging KPIs to enhance customer advocacy. Presenting product education sessions to small-medium-sized groups.

Upselling 19

Upselling Customer advocacy Education Best practices 19

SmartKarrot

JANUARY 19, 2022

Lead the onboarding to help clients’ start using Redis technological platform and drive adoption. Successfully onboard new customers delivering ‘go-live’ dates on time. Maximize customer retention by providing excellent customer service, product knowledge and driving best practice. Apply here: [link].

Customer advocacy 3

Customer advocacy Benchmark Call Center Coaching 3

SmartKarrot

NOVEMBER 22, 2022

Meet with Senior Leaders of the company’s most strategic accounts and help guide their commercial vision utilizing the platform and technology. Function as a liaison between customers and various teams at the firm (Account team, Education & Training, Professional Services, Products, etc.). and Customer Advocacy.

Best practices 19

Best practices Customer advocacy Government Upselling 19

SmartKarrot

NOVEMBER 8, 2022

Role: Director of Customer Success Location: London, England, United Kingdom (Hybrid) Organization: Law Business Research As a Director of Customer Success, you will develop the people, process, and tooling needed to drive meaningful outcomes in the division (GRR, NRR, renewals, customer health, customer advocacy).

Coaching 19

Coaching Customer advocacy SaaS Strategic Value 19

SmartKarrot

NOVEMBER 14, 2022

As a Director of Customer Success, you will create efficient processes for managing all pre- post-sales technical support; including phone & e-mail support, lab-based troubleshooting, knowledge database, and interface with CRM. Establish both leading and lagging KPIs to enhance customer advocacy. Apply here: [link].

Technical Support 19

Technical Support Customer advocacy Engineering Upselling 19

SmartKarrot

OCTOBER 19, 2022

Educate the clients’ workforce and hold webinars to ensure everyone knows how to use the Workplace application. Successfully onboard new modules for customers, delivering ‘go –live’ dates on time. Maximize customer retention by providing excellent customer service, product knowledge and sharing best practice.

Customer advocacy 19

Customer advocacy Coaching Banking Accountability 19

SmartKarrot

NOVEMBER 11, 2021

Use creative problem solving to help customers reach their business goals and maximize the value they are getting from the services. Consult to help them understand how they can leverage technology to improve their operating and control environment. Proactively managing customers to avoid them becoming at-risk.

Customer advocacy 19

Customer advocacy Technical Support Consulting Consulting 19

SmartKarrot

NOVEMBER 15, 2021

Aggregate customer feedback and identify trends. Work closely with cross-organizational teams to prioritize customer-requested features to yield the greatest ROI. Champion customer messaging strategy to drive customer education and influence customer behaviors. Apply here: [link].

Real estate 19

Real estate Inbound sales Upselling Customer advocacy 19

SmartKarrot

JANUARY 11, 2022

Build and lead the world-class Customer Success team by developing and refining processes and procedures to meet/exceed defined KPIs and metrics of success. Increase renewal rates and reduce churn revenue growth and support new business growth through greater customer advocacy and reference-ability.

Customer advocacy 19

Customer advocacy Government Metrics Accountability 19

Education Services Group

MARCH 27, 2023

The numbers here tell an interesting story – one where digitalization expands even as customers seek human interaction and one where businesses struggle in their CX transformations in a time of shrinking budgets and resources.

Upselling 52

Upselling Big data Sales Customer Experience 52

Education Services Group

JULY 11, 2022

And at the heart of that transformation strategy sits a very important CS technology: the celebrated Customer Success Platform. Today, it’s far more common for growing Customer Success teams to get a shiny new tool to help them streamline and scale customer engagement.

Personalization 52

Personalization Sales Technology Best practices 52

SmartKarrot

JANUARY 5, 2021

Today, his love for technological innovation, science, and creativity has established him as one of the most respectable business outcomes and Customer Success experts globally. Simultaneously, he has been a consultant, coach, and trainer for technology professionals across 30 countries. Kristi Faltorusso. Sue Nabeth Moore.

Chief Customer Officer 21

Chief Customer Officer SaaS B2B Coaching 21

SmartKarrot

OCTOBER 3, 2023

Continuous Education and Training: Provide educational resources, tutorials, webinars, and interactive training modules to help users maximize the value they derive from your product. Learn more about customer success strategies here. A high NPS indicates strong engagement and customer advocacy.

Gamification 11

Gamification Education CRM Feedback 11

SmartKarrot

JANUARY 29, 2021

Coordinate and work alongside internal teams to ensure customer needs are met during initial implementation and future projects. Create strategic internal accounts plans and customer success plans for effective planning and growth of accounts. Support, educate and train newly onboarded customers by hosting regular strategy sessions.

Customer advocacy 10

Customer advocacy Education Upselling Customer centricity 10

SmartKarrot

JULY 2, 2020

The CSM should provide customers continuity throughout the entire customer lifecycle, from onboarding, implementation, training, education, support, and software updates. Anticipate as well as adopt new technologies and leverage new features to educate customers.

Customer advocacy 10

Customer advocacy Accountability Enterprise Education 10

SmartKarrot

OCTOBER 13, 2023

When account managers deeply understand their customers, they’re not only positioned to meet their needs but to exceed their expectations, leading to customer advocacy. Engaging and Educating Your Customers Merely offering a product or service isn’t sufficient.

Customer retention 10

Customer retention Customer centricity Education Feedback 10