C3Centricity

AUGUST 2, 2021

As mentioned last week, you can download the full white paper HERE. When you buy the wrong CRM (Customer Relationship Management) or ERP (Enterprise Resource Planning) system at work, you could be fired. In addition to using NPS, we also like to use other diagnostic questions to see how we can improve.

CRM 71

CRM Enterprise Marketing Accountability 71

VocalCom

JUNE 18, 2020

All these capabilities, plus the benefits of native integration with CRM applications, will enhance the overall experience of both agents and customers with full contextual data, helping the customer feel looked after and valued at a time of uncertainty. Want to know more about the evolution of contact centers ?

Cloud contact 62

Cloud contact Contact Center contact center solutions Self service 62

InGenius

JULY 27, 2017

To keep up with this evolution, contact centers must go beyond basic CRM and telephony connectivity, to provide a modern customer experience. We're pleased to share a new white paper written by McGee-Smith Analytics that tackles the subject of digital transformation for the contact center industry.

Contact Center 48

Contact Center Education Self service CRM 48

VocalCom

JUNE 22, 2020

Offering a solution which integrates seamlessly with the company’s CRM application , and offers instant access to both customer data and history of the customer journey across all channels, will enable agents remain performant from any location. Download our white paper Contact Centers of the Future: Creating the experience of tomorrow.

Brand ambassadors 62

Brand ambassadors Contact Center contact center workforce contact center solutions 62

ConvergeOne

MARCH 23, 2021

We are now storing and analyzing data in a different class beyond CRM and ERP systems, and our data includes more social media, web analytics, and IoT data from various devices, as well as machine-generated log data. Download the white paper to learn why it is becoming more critical than ever to extract value from unstructured data.

Analytics 54

Analytics CRM 54

NICE inContact

AUGUST 20, 2019

What CRM and other business systems do I need to integrate with? If you want to learn more and hear firsthand from Sheila as she discusses this framework, consider attending her webinar or by reading her white paper “ Navigating the Contact Center Purchase Decision ”. Why go “cloud” or stay with an on-premises system?

Contact Center 54

Contact Center Contact center software contact center solutions CRM 54

NICE inContact

AUGUST 20, 2019

What CRM and other business systems do I need to integrate with? If you want to learn more and hear firsthand from Sheila as she discusses this framework, consider attending her webinar or by reading her white paper “ Navigating the Contact Center Purchase Decision ”. Why go “cloud” or stay with an on-premises system?

Contact Center 54

Contact Center Contact center software contact center solutions CRM 54

inmoment

JULY 6, 2020

As we outline in our recent white paper on this subject, Five Predictions About The Future of Retail Banking , retail banking brands can achieve this goal by asking the right questions. Check out our new white paper “ Five Predictions About The Future of Retail Banking ” by retail banking CX expert Jennifer Passini.

Banking 52

Banking Accountability CRM Consulting 52

CSM Magazine

JUNE 2, 2021

The Loyalty People is a global collective of loyalty experts offering unrivalled knowledge and support for clients with all aspects of loyalty, CRM and customer engagement. About The Loyalty People.

CRM 52

CRM Analytics Consulting Consulting 52

teleopti

SEPTEMBER 18, 2019

Create digital pathways that ease employee and customer effort – WFM connects with customer relationship management (CRM) systems and data sources such as Chat, email and voice to allow customer service teams to deliver meaningful, personalized customer conversations. Download White Paper.

Management 57

Management Customer advocacy Employee engagement Self service 57

VocalCom

JUNE 16, 2020

Download our white paper Contact Centers of the Future: Creating the experience of tomorrow. The single most important value of the contact center now and going forward as customers and employees navigate an increasingly complex world is – or should be – empathy. Carlo Costanzia. CEO of Vocalcom.

Contact Center 62

Contact Center Cloud contact contact center solutions Call center experience 62

Aspect

DECEMBER 19, 2017

Linking SMS to CRM and EHR enables patients to confirm, cancel and even reschedule their appointment all through the same channel of the original reminder. Check out our white paper here. Want to learn more about how consumer technologies can help reduce no shows and improve patient provider communications?

Healthcare 88

Healthcare Self service CRM Technology 88

NobelBiz

FEBRUARY 13, 2024

Read Case Study Watch video CRM Integration What Is a CRM Call Center Integration? CRM Call Center Integration seamlessly combines a customer relationship management (CRM) system with call center operations. Purpose: It allows businesses to merge CRM data and functionalities with their call center software.

call center software 59

call center software Call Center Interactive Voice Response Contact Center 59

Monet Software

JANUARY 6, 2020

Innovative software gathers call history from the automatic call distributor (ACD) and customer data from any integrated customer relationship management (CRM) system, such as Salesforce. Find out with our free white paper Workforce Management Metrics: Unlock the Secrets to Growing Your Bottom Line. Download it today.

Call Center 77

Call Center Average Handle Time Contact Center Metrics 77

Fonolo

SEPTEMBER 6, 2018

Get on the synchronous messaging bandwagon on social media, chat- and message-centric apps, and CRM and marketing platforms. White Paper: The Secret Sauce for Increasing Customer Happiness. Asynchronous forms of engagement are swiftly facing extinction and instant communication is being encouraged.

Customer Support 139

Customer Support Contact Center Benchmark contact center solutions 139

Monet Software

FEBRUARY 13, 2020

With a few clicks, the new reality can be reflected in the system, and the WFM solution will then draw on historical data from the ACS and even CRM integrations (e.g., For an in-depth look at how to improve workforce engagement, check out our white paper The Complete Contact Center Guide to Employee Engagement for SMBs.

Schedule adherence 77

Schedule adherence Contact Center Employee engagement Morale 77

Momentum Telecom

OCTOBER 24, 2022

Additional Services We also offer other state-of-the-art services , including: Omni-channel Contact Centers Call Recording and Reporting CRM Integration IVR Why Choose Momentum as a Managed Cloud Provider?

Management 40

Management Interactive Voice Response CRM Technology 40

CSM Magazine

JANUARY 24, 2023

Alternatively, you can learn more about how the contact centre, AI & Automation and CRM landscape is starting to converge by downloading Sabio’s White paper here. In addition, we’ll be taking a look at this subject in more detail at our flagship digital transformation event, Disrupt.

Chatbots 52

Chatbots Contact Center CRM Enterprise 52

NICE inContact

OCTOBER 29, 2018

Whether CRM and integration with other business systems make sense for you. If you want to learn more and hear firsthand from Sheila as she discusses this framework, consider attending her webinar “ Best Practices for Building a Modern Contact Center ” or by reading her white paper “ Navigating the Contact Center Purchase Decision ”.

Best practices 48

Best practices Contact Center Contact center software contact center solutions 48

JustCall

MAY 12, 2021

Case Studies and White Papers . Case studies, white papers, competitor research, testimonials , and other vital intelligence come in handy when pitching your products to clients. A good outbound call center software, should also ideally let you connect CRMs and other important software.

Sales 52

Sales call center software Scripts call center solutions 52

Andrew Mcfarland

SEPTEMBER 21, 2022

Use sales software such as CRM to segment prospects based on their sales funnels stage. In this case, you can provide them with content like e-books, webinars, and white papers. A well-developed sales process includes identifying and defining your prospects’ needs and wants.

Morale 48

Morale Sales Scripts CRM 48

Cincom

APRIL 30, 2020

These clues may include online behaviors such as white paper downloads, browsing product literature, selected video or other content perused on your webpage. Customer Relationship Management (CRM) Systems. Inadequate Discovery. Make sure you are speaking and engaging with the right person.

Sales 52

Sales CRM Scripts Management 52

teleopti

NOVEMBER 27, 2018

Planners and forecasters simply tap into the powerful integration capabilities of automated WFM solutions to gather accurate data from diary and CRM applications in real-time and pinpoint these special events easily and quickly. Download our white paper Tips and techniques for accurate effective forecasting.

Average Handle Time 48

Average Handle Time contact center workforce Contact Center CRM 48

Cincom

MARCH 23, 2020

Younger audiences are less likely to be reached via long form writing such as white papers or extended stories. Audience identification can be aided by CRM and contact management systems. There are several factors that should be considered when tuning communication in a multigenerational market. Audience Attention Span.

Marketing 52

Marketing Management B2B Sales 52

JustCall

NOVEMBER 25, 2022

It seamlessly incorporates all widely used business tools (Slack, Zapier, Helpdesk, CRM, Intercom & more). You may convert any audio into text and share it in various formats, including eBooks, emails, online articles, manuals, white papers, etc., How can a video transcription app help you reach a wider audience?

Sales 52

Sales Engineering CRM Technology 52

GetFeedback

FEBRUARY 15, 2019

They’ve either signed up for your trial, downloaded a white paper or ebook, or possibly just visited your website. If your organization is serious about NPS, you need to consider taking one extra step: integrate NPS with your CRM. Everyone with CRM access can see the scores, including sales and support teams.

Surveys 60

Surveys CRM Feedback Sales 60

Noble Systems

JANUARY 21, 2019

If the hierarchy sounds familiar, it’s probably because the actions required at each of the five levels correspond to the sales cycle stages you’d typically find in a customer relationship management (CRM) system. Get more details on their strategies, goals and results in the case study. Level 4: How to Close.

Gamification 61

Gamification Sales CRM Contact Center 61

8x8

JANUARY 3, 2018

These metrics include data from contact center and customer relationship management (“CRM”) systems as these are primary customer touch-points. This doesn’t mean rushing out to purchase a CRM system and spending the next twelve months focused on such a major project.

Metrics 48

Metrics Customer Experience Contact Center CRM 48

8x8

JANUARY 3, 2018

These metrics include data from contact center and customer relationship management (“CRM”) systems as these are primary customer touch-points. This doesn’t mean rushing out to purchase a CRM system and spending the next twelve months focused on such a major project.

Metrics 48

Metrics Customer Experience Contact Center CRM 48

8x8

JANUARY 3, 2018

These metrics include data from contact center and customer relationship management (“CRM”) systems as these are primary customer touch-points. This doesn’t mean rushing out to purchase a CRM system and spending the next twelve months focused on such a major project.

Metrics 48

Metrics Customer Experience Contact Center CRM 48

Mindtouch

MARCH 3, 2017

If you have duplicate contact information in your CRM, any insights derived from this data will necessarily be skewed. Click below to download our next white paper in The Fight for the Customer series, detailing big data’s role in reclaiming the customer relationship. Quantity Needs Quality.

Big data 48

Big data CRM Metrics Marketing 48

Cincom

OCTOBER 14, 2020

The ability to analyze, sort and group contacts is delivered by CRM systems that maintain customer and contact files. Content management systems allow marketing departments to create specific content (blogs, white papers, vlogs and customer stories) that are then organized and indexed. Content Management.

Marketing 52

Marketing Analytics Call Logging Enterprise 52

JivoChat

FEBRUARY 17, 2022

Different from push marketing, which is basically advertising, pull marketing consists of offering valuable content, such as ebooks, tutorials, blog posts, guides, and white papers to pull visitors to your website. Invest in Pull Marketing. Give a Human Touch.

B2B 52

B2B SaaS B2C Sales 52

Serenova

DECEMBER 13, 2019

For example, embed your contact center solution in the agent’s CRM interface so they have access to customer and interaction history in one place. To learn more about the potential and real impact of customer service on brands and revenue, read our white paper, Contact Centers: The Moment of Truth for Your Brand.

Contact Center 53

Contact Center Customer Service Wait times Surveys 53

Noble Systems

JANUARY 21, 2019

If the hierarchy sounds familiar, it’s probably because the actions required at each of the five levels correspond to the sales cycle stages you’d typically find in a customer relationship management (CRM) system. Five Levels of Hierarchy of Revenue Needs. Levels 1 & 2: Who to Sell to & Why / When & How to Engage.

Gamification 52

Gamification Sales CRM Contact Center 52

OctopusTech

JULY 18, 2022

There are some common misrepresentations about call center outsourcing but those operators know the right cold calling skills and the technique to make the entire process much easier and smoother using CRM software. This tool automates cold calling and sales and ensures that you don’t miss a single step of your sales funnel.

Best practices 62

Best practices Call Center Sales Personalization 62

Fonolo

JANUARY 14, 2020

Peter Lavers is a customer experience blogger and CRM expert, and one of the world’s top influencers in customer experience management. . This white paper explores key areas that are sure to shake up the industry. It’s one of our favorite places to learn about every facet of consumer-first business management.

Customer Service 136

Customer Service Chief Customer Officer Contact Center Call Center 136