Comm100
MAY 20, 2020
Providing many communication channels is often referred to as multichannel customer engagement, or multichannel customer support. With multichannel, each communication channel is managed within a separate platform or system. White Paper. Deliver faster resolutions. With omnichannel, it’s a breeze. Download Now.
Comm100
MAY 20, 2020
Providing many communication channels is often referred to as multichannel customer engagement, or multichannel customer support. With multichannel, each communication channel is managed within a separate platform or system. Free Download: Customer Engagement 2020 White Paper. White Paper.
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VocalCom
JUNE 29, 2020
Download our white paper Contact Centers of the Future: Creating the experience of tomorrow. The urgent need for seamless experience. Despite the crucial need to enhance customer satisfaction, many organizations struggle to deliver a seamless experience across all touchpoints – as multi-channel does not necessarily mean omni-channel.
VocalCom
JUNE 18, 2020
All these capabilities, plus the benefits of native integration with CRM applications, will enhance the overall experience of both agents and customers with full contextual data, helping the customer feel looked after and valued at a time of uncertainty. Want to know more about the evolution of contact centers ?
Comm100
JANUARY 14, 2020
It seems like just yesterday that the customer service industry began transitioning from a multichannel to an omnichannel mindset. The ideal digital omnichannel solution will integrate with your other core business systems, including CRM, and will scale as your company grows and new technologies and channels are introduced.
VocalCom
JUNE 22, 2020
Offering a solution which integrates seamlessly with the company’s CRM application , and offers instant access to both customer data and history of the customer journey across all channels, will enable agents remain performant from any location. Download our white paper Contact Centers of the Future: Creating the experience of tomorrow.
VocalCom
JUNE 16, 2020
Download our white paper Contact Centers of the Future: Creating the experience of tomorrow. The single most important value of the contact center now and going forward as customers and employees navigate an increasingly complex world is – or should be – empathy. Carlo Costanzia. CEO of Vocalcom.
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