VocalCom
JUNE 18, 2020
An all-in-one Cloud contact center platform can harness data from all sources, applications and touch points and then convert it into real-time and historical actionable insights. Want to know more about the evolution of contact centers ?
VocalCom
JUNE 22, 2020
To support remote agents, it is critical to deploy an intuitive and easy-to-use Cloud contact center platform requiring minimal training to be autonomous and efficient. Want to know more about the evolution of contact centers ? Download our white paper Contact Centers of the Future: Creating the experience of tomorrow.
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NobelBiz
FEBRUARY 13, 2024
Call4You Marketing implemented NobelBiz Omni+, an advanced, full-featured cloud contact center solution equipped with an impressive stack of options and features that can be easily integrated, customized, and optimized to any contact center use case. Integrating CRM systems within contact centers has a transformational impact.
NICE inContact
AUGUST 20, 2019
Why go “cloud” or stay with an on-premises system? Should I buy a dedicated contact center solution or a hybrid UCaaS (phone) solution? What CRM and other business systems do I need to integrate with? The post Get Your Contact Center Ready for the Modern Age appeared first on NICE inContact Blog.
NICE inContact
AUGUST 20, 2019
Why go “cloud” or stay with an on-premises system? Should I buy a dedicated contact center solution or a hybrid UCaaS (phone) solution? What CRM and other business systems do I need to integrate with? The post Get Your Contact Center Ready for the Modern Age appeared first on NICE inContact Blog.
8x8
JANUARY 3, 2018
These metrics include data from contact center and customer relationship management (“CRM”) systems as these are primary customer touch-points. This doesn’t mean rushing out to purchase a CRM system and spending the next twelve months focused on such a major project.
8x8
JANUARY 3, 2018
These metrics include data from contact center and customer relationship management (“CRM”) systems as these are primary customer touch-points. This doesn’t mean rushing out to purchase a CRM system and spending the next twelve months focused on such a major project.
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