TechSee

JUNE 16, 2022

If you want to stay ahead of the game, follow them on Linkedin, Twitter, or YouTube or try meeting them at key industry events – their enormous impact is bound to become a catalyst for change in the space. He has over 20 years of customer service, sales and management experience, with a laser focus on contact centers.

Customer Service 251

Customer Service Chief Customer Officer Contact Center Consulting 251

CustomerSuccessBox

JUNE 20, 2022

By collecting accurate data and comprehensive information about your customers, you can improve retention, uncover additional sales opportunities, and boost your customer health scores. Detect and Act on Upsell & Cross-sell Opportunities. Also referred to as the Multi-channel support, Success CRM, and Adoption Tool Phase.

Upselling 52

Upselling SaaS CRM Multi-channel support 52

Kunnect

MAY 5, 2015

On the heels of our Salesforce.com CRM integration, Kunnect is pleased to announce that our seamless, cloud-based call center software can now be integrated with Zoho.com CRM and apps. They offer sales and marketing tools such as customer relationship management (CRM), social media monitoring and insights, campaign management and more.

CRM 48

CRM call center software APIs Call Center 48

ChurnZero

AUGUST 14, 2020

Customer Relationship Management (CRM) Software. What is a CRM? CRMs primarily function as a relationship information database. Since buyers typically follow a uniform purchasing journey, CRMs are ideal for managing a sales pipeline. (If Sales or Sales Operations. Who owns it? Who owns it?

CRM 87

CRM Finance Upselling Accountability 87

TeleDirect

OCTOBER 25, 2023

Semrush reports that 40% of marketing and sales departments prioritize machine learning and AI technology. At TeleDirect, we’re an extension of your team, and our team is extensively trained in upselling and lead generation. We connect with qualified leads and new sales opportunities using CRM data analysis.

Call Center 62

Call Center Technology Customer Support Complaint resolution 62

JivoChat

APRIL 8, 2021

There are many benefits of customer engagement tools, as they can help your company do the following: Boost Sales and Revenue. So, striving to deliver excellent customer service is a surefire way to increase your sales. Shorter Sales Cycles. With a more informed sales process, you can reduce sales cycles to close leads quickly.

Sales 52

Sales Chatbots Brand ambassadors Surveys 52

OctopusTech

JULY 21, 2023

Customer data nowadays is one of the most important types of data that are used by various businesses to optimize and improve their sales and marketing efforts. A company needs to understand how its potential customers think and understand in reaching the last stage of the sales funnel. What is Customer Data Management?

Best practices 62

Best practices Management Upselling Sales 62

Totango

JUNE 15, 2022

Traditional acquisition-focused models, where Sales and Marketing are at the forefront and Customer Success is simply an afterthought, do not work in an unstable economy. Be aware, however, that you cannot do this by trying to force-fit your CRM, using a monolithic CS platform or trying to slap on a digital work tool band-aid.

Upselling 96

Upselling Analytics Self service CRM 96

Cincom

FEBRUARY 22, 2021

Virtual Conference with Purely CRM and Microsoft MVP, Rick McCutcheon. and Purely CRM for a conversation with Microsoft MVP, Rick McCutcheon. Increase sales dollars per quote, and quote volume. Increase upsell and cross-sell opportunities. Robert Kavanagh | Canadian Head of Sales, Cincom Systems. Featured Speakers.

Finance 52

Finance CRM Upselling SaaS 52

TechSee

JULY 31, 2019

The technology is also used to automate and optimize operational and control processes, by flagging irregular events or inconsistencies. Computer Vision can be a force multiplier in retail, providing valuable insights into customer behavior and aiding both upselling and cross selling. This is only the beginning.

Automotive 149

Automotive Healthcare Self service Transportation 149

ChurnZero

JUNE 15, 2023

Most recently, we’ve seen leaders question whether they should revert to using their organization’s longstanding incumbent sales tool—the CRM—as an interim solution to their team integration challenges. Treating a CRM as a Swiss Army Knife is both inefficient and reductive to the work of post-sale teams.

CRM 96

CRM Sales Accountability Analytics 96

Quality Contact Solutions

DECEMBER 31, 1969

Prospecting is tough and most sales professionals dread it and delay prospecting until the eleventh hour, therefore unlikely to achieve their prospecting goals. Companies turn to outbound telemarketing partners as appointment setting is considered one of the most difficult parts of the sales process.

Telemarketing 49

Telemarketing outsourcing Upselling Sales 49

NobelBiz

JULY 19, 2022

However, when it comes to customer service or sales departments that are using advanced contact center software to receive or make calls all day, you can’t afford to make mistakes or you’ll lose a prospect or a client. As a general rule, learning on the job in real-world situations is always far more successful.

Contact Center 52

Contact Center Contact center software Coaching Telecommunications 52

Babelforce

APRIL 21, 2021

In fact, most sales staff believe they spend too long on this type of task. You just need to connect your CRM with your contact center software. Then, when an existing customer calls your business, your software checks the phone number against entries in your CRM. How to make life easier for call center agents. #1

Call Center 52

Call Center Contact Center Interactive Voice Response CRM 52

JivoChat

JUNE 9, 2021

From powerfully-built CRMs to drive home sales to project management software that keeps campaigns organized, the right tech can help get the job done. A chatbot marketing strategy can help a business by automating common processes, responding to common customer inquiries, and even processing sales and closing the deal.

Chatbots 52

Chatbots Marketing Upselling Surveys 52

ChurnZero

MAY 3, 2019

Here’s what you can do instead: If you have not been using CRM software, implement it immediately. We are back to square one; through a CRM software or Customer Success platform. A lot of upselling and cross-selling opportunities! For instance, this can be free merchandise or tickets to an event. How can this be done?

Customer retention 75

Customer retention CRM Upselling Sales 75

Mindtouch

JULY 25, 2017

But taking the KCS methodology beyond Support to other organizations, namely Customer Success and Sales, introduces the potential for greater value. Capturing this information, though, is generally not viewed as part of the Sales or Success job description. What features or concepts help move sales to close?

Self service 59

Self service Best practices Upselling Analytics 59

OctopusTech

SEPTEMBER 9, 2023

It helps them to focus on sales, marketing, product and service development, and other business operations. Instead of managing call center functions, companies can focus on marketing, sales, product development, and future planning which are critical for the growth and to survive in the competition.

Best practices 62

Best practices outsourcing Call Center virtual call center 62

SmartKarrot

NOVEMBER 30, 2022

Own the fleet customer segment customer journey from post-sale to implementation, identifying and recommending opportunities to improve processes, customer satisfaction rates, and other key performance indicators. Host and present in webinars, in-person events, and company events. Apply here: [link]. Apply here: [link].

Coaching 19

Coaching Accountability Upselling Metrics 19

Education Services Group

JULY 8, 2019

And, some of these life events don’t even happen in sequential order (or at all). The sales win can be intoxicating, but we need to do additional work to ensure the win is a profitable sales play and not just something that looks sexy on a Customer Relationship Management (CRM) dashboard. Customer Birth Certificate.

Sales 40

Sales Education Upselling CRM 40

Call Experts

MAY 20, 2022

Help desks available 24/7 can also be integrated with other tools, like Salesforce for lead tracking or Microsoft Dynamics for CRM. The opportunity cost of a missed lead can be a significant factor in your sales process. Agents can also capture payment information, process orders, and cross-selling and upselling.

Contact Center 98

Contact Center Answering services Call Center outsourcing 98

SmartKarrot

MARCH 17, 2022

Oversee internal event teams and resources to ensure project timelines and client expectations are met. Interface with Sales and G&A to resolve contract issues, to obtain appropriate fees associated with additions or changes in service(s), and to ensure that clients are billed correctly. Apply here: [link].

Upselling 19

Upselling Metrics Accountability CRM 19

Stratifyd

MAY 30, 2019

Within call data lies rich insights about customer satisfaction, customer churn, competitive intelligence, service issues, agent performance, upsell opportunities, campaign effectiveness, and more. The transcriptions and voice metrics are combined with all other data – chat transcripts, surveys, star ratings, CRM, etc. –

Analytics 40

Analytics Telemarketing Contact Center Metrics 40

SmartKarrot

NOVEMBER 22, 2021

This is not a sales role!). Apply here: [link] Role: Customer Success Manager Location: Remote, United States Organization: Twingate As a Customer Success Manager, you will own post-sales relationships with current customers from onboarding to securing renewals. Work with the sales team to identify expansion opportunities.

Real estate 19

Real estate Technical Support Consulting Consulting 19

Amity

OCTOBER 12, 2017

I recommend that you should gather some baseline data as well as input from your team, the other company functions (Product, Marketing, and Sales especially) and customers and draft out a mission statement. At the very least, start to define the stages and events of the journey and go from there. Sales to CS transitions.

Metrics 61

Metrics Upselling Journey mapping CRM 61

Totango

MAY 24, 2022

Customer relationship management software is great for sales, but it isn’t a substitute for a customer success platform. In this blog, we’ll talk about why CRM features alone aren’t sufficient for an effective CS strategy. First, we’ll take a look at what a CRM is and what benefits its functionality delivers. What is a CRM?

CRM 90

CRM SaaS Enterprise Sales 90

Amity

OCTOBER 12, 2017

I recommend that you should gather some baseline data as well as input from your team, the other company functions (Product, Marketing, and Sales especially) and customers and draft out a mission statement. At the very least, start to define the stages and events of the journey and go from there. Sales to CS transitions.

Metrics 49

Metrics Upselling Journey mapping CRM 49

SmartKarrot

JUNE 15, 2021

Apply here: [link] Role: Director, Customer Success Location: New York, NY, US Organization: Ogury As a Director, Customer Success, you will lead a team of CSMs & coach them across the full sales cycle, maximizing their customer service, performance, and revenue opportunities. This could be through video, phone call, or email.

Upselling 10

Upselling Coaching Customer centricity CRM 10

Cincom

MAY 8, 2024

Aggregated Customer Data and Distribution: CCM integrates customer data from various operational systems like CRM into communication templates to drive personalized messaging at scale. Leveraging data and testing enables the continuous enhancement of messaging performance, engagement, and, ultimately, sales.

Best practices 52

Best practices Metrics Education CRM 52

JivoChat

JUNE 8, 2021

Not sure which is the best upsell app for Shopify? But given that upsell apps can increase revenue by an average of 10-30%. And that it’s 68% more affordable to upsell an existing customer than acquire a new one, you know you can’t afford to miss out any longer. Types of Upsell Apps for Shopify. Bold Upsell.

Upselling 52

Upselling Analytics Sales Personalization 52

Help Scout

DECEMBER 5, 2018

Instead of treating customer problems like a series of unrelated events and one-off support tickets, we need to start forming more holistic relationships. Or if you’ve integrated your CRM with your help desk, you can see when their renewal date is coming up and how many users they currently are paying for. Provide valuable data.

Customer Support 40

Customer Support Self service Upselling CRM 40

Totango

JANUARY 29, 2019

Maybe even drawn from large numbers of clients across multiple sales channels or product lines. With this much information and so many customers, you need software that will inform you when a customer experiences a relevant event. These applications offer many features, including opportunity tracking, sales management.

CRM 54

CRM Management Enterprise Accountability 54

SmartKarrot

JANUARY 8, 2021

Execute on objectives and grow their footprint within customer ecosystems by expanding revenue in accounts through cross-sell/upsell. Ensure that customers have a smooth customer journey as they progress from Sales to Customer Success via Onboarding. Contribute to the CRM steering group with ideas for improvement.

Customer advocacy 10

Customer advocacy Upselling Metrics Education 10

Natalie Petouhof

APRIL 4, 2016

Tweet After attending the SAP Hybris IOT/ CRM event, I was very impressed to see a vendor really connect the dots between commerce and customer service and customer experience. Regardless of your industry, SAP can help to create contextual, personalized and relevant customer experiences that boost loyalty and increase sales.

CRM 40

CRM B2C B2B Marketing 40

JustCall

FEBRUARY 5, 2020

Be it the functions of a sales team or the support, accounting or product management, the education market has been facing the following several challenges with growth. CRM – Manage your leads. Are your sales reps losing track of your leads? But before opting for any CRM, evaluate your objectives.

Education 84

Education CRM Sales Accountability 84

Totango

NOVEMBER 15, 2021

Customer relationship management apps let you store, manage and deploy data associated with customer relationships for purposes such as lead generation and sales pipeline management. By integrating CRM data with your CS platform, you can analyze your customer data and harness it for customer success management. Support: Zendesk, Jira.

CRM 111

CRM Upselling SaaS Chatbots 111

Totango

NOVEMBER 15, 2021

Customer relationship management apps let you store, manage and deploy data associated with customer relationships for purposes such as lead generation and sales pipeline management. By integrating CRM data with your CS platform, you can analyze your customer data and harness it for customer success management. Support: Zendesk, Jira.

CRM 88

CRM Upselling SaaS Chatbots 88