Guest Post: Is Your Customer Journey Aligned with Brand Expectations? If Not, It Could Be Costing You Sales
ShepHyken
DECEMBER 9, 2022
And more importantly, how can you ensure that it’s not costing you sales? What do customers expect from contact centers? . But what exactly do customers expect from your contact center? One way to align these two things is by providing omnichannel engagement or employing a contact center CRM. .
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