NobelBiz

NOVEMBER 20, 2023

It’s not just about technology; it’s about redefining the landscape of efficient business communication. NobelBiz OMNI+ is a comprehensive omnichannel contact center solution designed to enhance customer interactions across diverse channels, including voice, email, chat, and social media.

Interactive Voice Response 103

Interactive Voice Response voip contact center solutions Contact Center 103

Enghouse Interactive

SEPTEMBER 3, 2021

Contact Center Solutions. Register Now to attend our launch webinar for a detailed overview and demo of the Enghouse UC solution. Single-Sourced. Always Available. Unified Communications. Because your organization needs to. And now, because you can. All communications channels are secured and encrypted.

contact center solutions 66

contact center solutions Contact Center Call flow Enterprise 66

Enghouse Interactive

SEPTEMBER 20, 2021

Here’s a recap of our recent webinar ‘ UCaaS and CCaaS: How Convergence Drives and Disrupts Communications ‘. Contact Center Solutions. Easily Resolve Issues Created by Using Disparate UC and CC Applications. Single-Sourced. Always Accessible. Ubiquitous Unified Communications. . Unified Communications.

contact center solutions 67

contact center solutions Contact Center Call flow Quality management 67

Cisco - Contact Center

FEBRUARY 19, 2021

But today’s customer experience technology creates fragmented and often frustrating customer experiences that cause customer churn. A Single, Connected Customer Journey Requires a Single Technology Platform. Visit our website for more information about this acquisition and Cisco Contact Center solutions.

Customer Experience 127

Customer Experience Contact Center APIs contact center solutions 127

Serenova

AUGUST 23, 2019

Traditionally, when business ramps up, contact centers that could afford to would manage the spikes by engineering for demand. That means increasing technology bandwidth and hiring on-site seasonal employees who may—but often don’t—bring the experience and skill to seamlessly navigate through the high volume.

Customer Experience 65

Customer Experience contact center solutions Contact Center At home agents 65

Cisco - Contact Center

JANUARY 27, 2020

Introducing Webex Experience Management (formerly CloudCherry), our new customer experience management solution that uniquely integrates with Cisco Contact Center solutions. Webex Contact Center Enterprise , our new cloud contact center solution for large enterprises is now globally available.

Contact Center 81

Contact Center contact center solutions Enterprise Cloud contact 81

Cisco - Contact Center

FEBRUARY 18, 2020

Many of our customers across the globe and from many industries have shared with us their struggle to balance the need for innovation with cloud-based capabilities powered by artificial intelligence (AI) to stay competitive while maximizing their valuable on-premises contact center investments in people, process, and technology.

Contact Center 119

Contact Center Enterprise Self service contact center solutions 119

Noble Systems

SEPTEMBER 8, 2020

A cloud-based contact center makes the transition to a remote workforce, quick and easy. But it is possible – with a high level of communication, an appropriate work setup, cloud-based technologies, ongoing training, and collaboration. The contact center industry is accustomed to navigating external events that drive change.

contact center workforce 76

contact center workforce Best practices Contact Center Employee engagement 76

NobelBiz

AUGUST 22, 2023

Voice over Internet Protocol, commonly known as VOIP, is a technology that enables voice communication and multimedia sessions over the Internet. This mix of technology and human care turns a contact center into a trustworthy place where good conversations happen. Understanding the Basics: What is VOIP?

voip 98

voip Telecommunications Contact Center Contact center software 98

Cisco - Contact Center

JUNE 18, 2020

Over the past year, Cisco has been advancing our contact center portfolio to help our customers drive business growth and competitive differentiation. In their 2020 Aragon Globe for Intelligent Contact Center , Cisco was identified as a leader in its Intelligent Contact Center category.

Contact Center 124

Contact Center Enterprise contact center solutions Cloud contact 124

NobelBiz

NOVEMBER 13, 2023

Join us for a special webinar , “Profitable Trends for Contact Centers,” where our host, Christian Montes, shifts to the guest chair alongside Mike McGuire. Discover the key factors shaping the contact center landscape, from the importance of community to defining success and exploring the latest trends.

Customer Experience 111

Customer Experience Contact Center Call Center Revenue potential 111

NICE inContact

AUGUST 20, 2019

That’s because all technology has a “shelf-life”. This is also true for call center systems. Why does technology have an expiration date? As we know, technology moves fast and what was once considered “state of the art” will inevitably become functionally obsolete. For many IT systems this is about seven years.

Contact Center 54

Contact Center Contact center software contact center solutions CRM 54

NICE inContact

AUGUST 20, 2019

That’s because all technology has a “shelf-life”. This is also true for call center systems. Why does technology have an expiration date? As we know, technology moves fast and what was once considered “state of the art” will inevitably become functionally obsolete. For many IT systems this is about seven years.

Contact Center 54

Contact Center Contact center software contact center solutions CRM 54

Serenova

MARCH 12, 2019

For about ten years, GFood had operated a premises-based unified communications system from one leading vendor and a contact center platform, also premises-based, from a similarly leading provider. The existing contact center vendor offered, and GFood installed, a single-tenant “cloud” solution.

Cloud contact 66

Cloud contact contact center solutions Contact Center SaaS 66

Fonolo

SEPTEMBER 20, 2018

The fact of the matter is that AI is a result of technology’s evolution. Over time, we’ve witnessed remarkable technological developments that dynamically transformed the ways humans work and live. Decades later, after many attempts, ground-breaking AI technology emerged after major inroads into machine learning were made.

Education 65

Education Contact Center Government contact center solutions 65

Enghouse Interactive

OCTOBER 21, 2020

Access the On-Demand Webinar Playback of “How AI-Enabled Super-Agents Improve CX” with Kate Leggett , Vice President and Principal Analyst Service Application Development and Delivery, Forrester Research, with Steve Nattress , Director, R&D and Jacki Tessmer , Vice President – Product Marketing, Enghouse Interactive.

Self service 76

Self service Contact Center Benchmark Chatbots 76

Playvox

FEBRUARY 6, 2024

While the use of AI technology in quality management systems might have seemed intrusive to customers in the past, most now embrace companies using it — if it will make their customer interactions better. Leverage technology to automate the monitoring and management of agent performance and automate quality processes.

Quality management 83

Quality management Customer centricity Management Contact Center 83

Playvox

JANUARY 13, 2022

If your contact center is planning for the future, be sure to make employee experience and getting the right technology in place top priorities. We recently participated in a discussion with two industry experts that focused on megatrends that will impact contact centers in 2022. Technology always needs focus.

Contact Center 79

Contact Center CRM Entertainment Virtual Agent 79

NICE inContact

JULY 13, 2016

Our customer, Hoveround Corporation , a leading provider of power chairs, electric scooters and other mobility solutions, chose inContact for its inbound contact center solution in 2009. Join us for a webinar with 1to1 Media today at 2pm ET/11am PT to find out how Hoveround achieved their customer experience goals.

Customer Experience 48

Customer Experience Contact Center contact center solutions Personalization 48

Playvox

FEBRUARY 27, 2024

A related term, workforce engagement management (WEM), recently coined by Gartner, has rapidly become the business strategy, processes, and related technologies of choice. Benefits of AI in Workforce Engagement AI and automation are powerful, essential tools that can be deployed to improve many areas of the contact center.

Contact Center 73

Contact Center Coaching Real estate Employee engagement 73

NobelBiz

JANUARY 16, 2024

, and “Do you have the right people and technology in the right places?” ” Call center metrics allow businesses to measure their call center’s performance and identify areas that need improvement. Inbound Call Center Campaigns Inbound campaigns deal with incoming calls from customers.

Call Center 52

Call Center Interactive Voice Response Contact Center Inbound sales 52

Avaya

SEPTEMBER 19, 2018

Some contact center solutions have begun to deliver chatbot solutions that incorporate AI-enhanced natural language processing. Others have incorporated predictive models that allow agents to better understand why a customer is contacting the company based on machine learning of similar calls from comparable customers.

Customer Care 94

Customer Care Government Contact Center Healthcare 94

Enghouse Interactive

SEPTEMBER 10, 2020

Access the on-demand playback of our recent webinar “When, How and Why Customers Self-Help” with Steve Morrell, Managing Director and Principal Analyst of Contact Babel and John Cray, Vice President – Product Management, Enghouse Interactive.

Self service 52

Self service Abandon rate Contact Center First call resolution 52

Serenova

JUNE 24, 2020

To deliver this successfully, agents need contact center solutions that allow them to move between channels and touchpoints easily so they can seamlessly help customers regardless of the channel. Start with a Cloud Contact Center Solution. Consumer preferences and technology change rapidly.

Contact Center 98

Contact Center Multichannel contact center solutions Cloud contact 98

NICE inContact

OCTOBER 29, 2018

Case in point, I had an interesting conversation with a couple of millennials where I reflected on the tech I used in college (I am a “boomer”) – technologies like the first IBM PC, the DOS operating system, Lotus 123, “brick” cell phones, RPN calculators and the like. The world seems to be moving at breakneck speed.

Best practices 48

Best practices Contact Center Contact center software contact center solutions 48

Enghouse Interactive

JANUARY 27, 2021

In our first blog in this series, we explored how successful companies focus on implementing and optimizing the use of new technologies that help improve the customer experience. Find out much more by registering for our upcoming webinar: . Blog #2 of 4: It’s NOT just another channel. Video is the new Face-to-Face.

Contact Center 92

Contact Center Technology Customer centricity Analytics 92

Serenova

JUNE 24, 2020

To deliver this successfully, agents need contact center solutions that allow them to move between channels and touchpoints easily so they can seamlessly help customers regardless of the channel. Start with a Cloud Contact Center Solution. Consumer preferences and technology change rapidly.

Contact Center 98

Contact Center Multichannel contact center solutions Cloud contact 98

Enghouse Interactive

APRIL 13, 2021

By focusing on the customer experience…and delivering it with agile, flexible, and adaptive technologies and processes. That is until they deal with an organization that’s holding on to their hardware-based contact center which typically only offers voice communications… maybe also fax and/or email…but little else.

Contact Center 91

Contact Center Morale Technology Self service 91

Enghouse Interactive

SEPTEMBER 1, 2020

Register for our upcoming webinar “When, How and Why Customers Self-Help” with Steve Morrell, Managing Director and Principal Analyst of Contact Babel and John Cray, Vice President – Product Management, Enghouse Interactive. It’s Not an Option – It’s Expected (Blog Series).

Self service 79

Self service Contact Center Chatbots First call resolution 79

Enghouse Interactive

JUNE 2, 2020

There has been a lot of supposition about what companies are anticipating and planning for with their contact centers and a lot of those plans have been accelerated over the last couple of months. The Inner Circle Guide to Contact Center Remote Working Solutions. This is supported in all of our historical data.

Contact Center 48

Contact Center contact center solutions Banking Technology 48

Enghouse Interactive

FEBRUARY 9, 2021

of successful organizations surveyed are using, or are planning to use, AI technologies as part of their 2021 CX initiatives. The Metrigy survey [see Blog#1 for more info] illustrated that successful organizations use AI and UC technologies to accelerate innovation. Find out more by registering for our upcoming webinar: .

Self service 66

Self service Contact Center Chatbots Average Handle Time 66

Pipkins

SEPTEMBER 11, 2020

He loves learning new things and staying current on new technologies. Our Cloud ACD option and Back-Office task tracking tools allow Pipkins to be deployed as an All-in-One contact center solution fully independent of other systems. At Pipkins, we are committed providing customized solutions tailor made for our clientele.

contact center solutions 69

contact center solutions Call Center Customer Care outsourcing 69

Enghouse Interactive

OCTOBER 13, 2020

Doing so, will transform your contact center from a cost-center into a revenue generator. AI Makes It Possible (Blog Series). Understanding Why Transforms the Customer Experience. Help make sure your organization delivers the customer experience that exceeds their expectations.

Scripts 95

Scripts Interactive Voice Response Analytics Contact Center 95

NobelBiz

JANUARY 3, 2022

Numerous contact center leaders and experts have heard of the omnichannel approach. However, few have a solid grasp on how to monetize the omnichannel business model in the context of a contact center. This webinar is intended for contact center executives investigating omnichannel technologies.

Contact Center 52

Contact Center Call Center Consulting Consulting 52

Enghouse Interactive

SEPTEMBER 29, 2020

Doing so, will transform your contact center from a cost-center into a revenue generator. AI Makes It Possible (Blog Series). Help make sure your organization delivers the customer experience that exceeds their expectations.

Interactive Voice Response 80

Interactive Voice Response Chatbots Self service Enterprise 80

Aspect

SEPTEMBER 28, 2017

The world of contact center solutions is just a microcosm of the myriad of software applications used by enterprises moving inexorably to a Software as a Service (SaaS) model in the public cloud. To see more of the findings from the newly released Saddletree survey on cloud contact centers, view the full webinar here.

Cloud contact 86

Cloud contact Contact Center Surveys SaaS 86

Monet Software

OCTOBER 22, 2018

Of course, Monet customers already know how advanced technology can improve the customer experience at help desks and service desks. Let’s face it – most business people don’t often think about the role of the user interface (UI) in the technology they use every day. Looking for blogs, demos, whitepapers, webinars or case studies?

contact center solutions 48

contact center solutions Contact Center Quality management Feedback 48