Fonolo
DECEMBER 2, 2021
Though contact center technology has revolutionized the way agents are able to work remotely, managers and directors are still catching up when it comes to finding and implementing strategies to balance staffing needs. It’s multi-faceted and a little complex, but we’re excited to walk you through it during our webinar.
Fonolo
NOVEMBER 16, 2023
We think this question merits a deeper conversation, and it inspired our most recent webinar. link] Watch our Full On-Demand Webinar to Get the Whole Story! But should you expect more from your chatbot? Fonolo’s CEO Shai Berger discusses the enormous impact chatbots could have on agent training.
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NobelBiz
DECEMBER 9, 2021
However, real performance springs from harmonizing the human intervention with the right type of technology. In a sense performance-oriented contact centers can be seen as living organisms, brimming with life, combining intricate technologies with a human touch.
CSM Magazine
SEPTEMBER 1, 2022
Leaders across the ecosystem are emphasizing the importance of technology to overcome these challenges. In this webinar, discover how leaders are driving a new era of the contact center – one that is augmented by innovative technology, powered by agents and is the cornerstone of an organization’s CX success.
Speaker: Jeremy Watkin, Director of Customer Experience at FCR
In this webinar, Jeremy Watkin aims to refocus our energies on improving the agent experience and talks about how artificial intelligence and better integration between the variety of tools in your support tech stack can help. By the end of this webinar, you will know: If your organization is ready to implement AI.
Beyond Philosophy
JULY 17, 2017
But many others look to technology. But technology alone is never the answer. Digital technology can enhance the customer experience. Technology can help, but it’s no substitute for truly caring about your customers. Register now for our FREE webinar on Employee Ambassadorship: Realizing and optimizing stakeholder value.
Customercount
SEPTEMBER 1, 2020
Join this distinguished panel of successful women who are members of the technology community as they discuss what they do, how they got there and show you don't need to be on the nerdy side of tech to be successful. The post CustomerCount® to hold Women in Technology webinar appeared first on CustomerCount.
Speaker: Shep Hyken, Bestselling Author & Customer Experience Expert
By the end of this webinar, you will know: How to reduce friction in your customer interactions. How to leverage cutting edge technology to make your customers' lives easier. The benefits of self-service. How to use subscription models to provide convenience. November 20th, 2018 11:00 AM PST, 2:00 PM EST, 6:00 PM GMT
Speaker: Tony Medrano, CEO of RapportBoost.ai
Technology has allowed for more instant communications, creating a new opportunity for businesses to connect with customers. By the end of this webinar, you will know: Why this new communication channel is effective with younger generations. Join Tony Medrano, CEO of RapportBoost.ai Join Tony Medrano, CEO of RapportBoost.ai
Speaker: Rhonda Basler, Director of Customer Engagement, Hallmark Business Connections
You don’t need the latest, greatest CRM technology or data visualization tools. In this webinar you’ll learn: Why emotions drive your business, where to start and how to bring out the human side of your brand. Brands that connect with customers on a personal, emotional level will be more successful than others.
Speaker: Derek Roberti, VP Technology, Cognigy
Derek Roberti, VP Technology, North America at Cognigy, joins David Hadobas for this webinar replay to discuss the benefit and actions that can be taken with AI in 2021 to: Enable cost reduction, performance improvement, and new possibilities for customer communication. Is AI about to take over contact centers entirely?
Speaker: Roger Lee, VP Customer Success, Gridspace
This webinar will help you draft a technology plan to alleviate these pressures and set up your contact center for success for years to come. For many businesses, the contact center is now the primary conversational touchpoint with customers, creating extra pressure for agents to deliver exceptional customer service.
Speaker: Helena Chen, Director of Product Marketing & Marilyn Cassedy, VP of Customer Success
In this webinar, we’ll discuss the state of agent attrition and delve into reasons for employee burnout. How to harness conversational AI technology to improve the employee experience. Unfortunately, these measures act more as a band-aid providing temporary relief, rather than a long-term solution.
Speaker: Adam Cutler, Co-Founder of IBM Design, IBM Distinguished Designer, AI Design
When looking for ways to apply this cutting-edge, revolutionary technology, we can be both dazzled and blinded as well. In this webinar, you will learn how: the use of AI can enhance the human experience in customer interactions. At the highest level, AI is about helping us be the best version of ourselves as humans.
Speaker: Colin Taylor, CEO & Chief Chaos Officer at The Taylor Reach Group, Inc
2023 is around the corner and as exciting as this is, it's easy to get lost in the shuffle of EX, CX, and technology if you don’t have the right information and perspective. In this webinar, contact center expert Colin Taylor will discuss which trends will drive your organization into the future.
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