Cisco - Contact Center

JANUARY 8, 2020

If the cloud is your contact center destination, there are practical steps that should be taken. Join me for this insightful webinar to explore the best practices that maximize the value of your contact center investments, and minimize risk and disruption to your business as you prepare to move to the cloud.

Best practices 63

Best practices Contact Center Cloud contact Enterprise 63

NobelBiz

NOVEMBER 20, 2023

NobelBiz OMNI+ is a comprehensive omnichannel contact center solution designed to enhance customer interactions across diverse channels, including voice, email, chat, and social media. Regular webinars and training materials can be instrumental in helping your team maximize the use of the new system​.

Interactive Voice Response 103

Interactive Voice Response voip contact center solutions Contact Center 103

NobelBiz

FEBRUARY 27, 2024

Call4You Marketing implemented NobelBiz Omni+, an advanced, full-featured cloud contact center solution equipped with an impressive stack of options and features that can be easily integrated, customized, and optimized to any contact center use case.

Best practices 104

Best practices Call Center Interactive Voice Response First call resolution 104

Cisco - Contact Center

JANUARY 27, 2020

Introducing Webex Experience Management (formerly CloudCherry), our new customer experience management solution that uniquely integrates with Cisco Contact Center solutions. Webex Contact Center Enterprise , our new cloud contact center solution for large enterprises is now globally available.

Contact Center 84

Contact Center contact center solutions Enterprise Cloud contact 84

Enghouse Interactive

JUNE 17, 2020

Transform the Contact Center with Microsoft Teams (blog series). Register for our Webinar with Robin Gareiss, President and Founder of Nemertes Research . Blog #1 Enhancing the Customer Experience. Microsoft Teams Collaboration Still Needs More Tools…Close those Gaps. Especially when exceptional situations or needs arise.

Interactive Voice Response 52

Interactive Voice Response Self service Abandon rate Contact Center 52

Cisco - Contact Center

JUNE 18, 2020

Over the past year, Cisco has been advancing our contact center portfolio to help our customers drive business growth and competitive differentiation. Contact Center Installed Base. Cisco’s Latest Innovations in Artificial Intelligence Improve Business Outcomes for Contact Centers.

Contact Center 127

Contact Center Enterprise contact center solutions Cloud contact 127

NobelBiz

NOVEMBER 13, 2023

Join us for a special webinar , “Profitable Trends for Contact Centers,” where our host, Christian Montes, shifts to the guest chair alongside Mike McGuire. Discover the key factors shaping the contact center landscape, from the importance of community to defining success and exploring the latest trends.

Customer Experience 111

Customer Experience Contact Center Call Center Revenue potential 111

Cisco - Contact Center

FEBRUARY 18, 2020

please read our datasheets: Unified Contact Center Express and Unified Contact Center Enterprise. To learn more about Cisco Contact Center solutions, visit our website. Cisco Contact Center Portfolio: Revolutionizing Customer and Agent Experiences. For more information on Release 12.5,

Contact Center 123

Contact Center Enterprise Self service contact center solutions 123

Serenova

MARCH 31, 2020

Serenova’s CxEngage cloud contact center solution goes beyond simply moving agents from a seat in the contact center to one in their own home, it provides tools and features that keep your contact center agents working safely and productively long-term.

Contact Center 90

Contact Center Gamification contact center solutions Finance 90

ConvergeOne

JULY 20, 2021

On-Demand Cybersecurity Webinars. Watch the following webinars at your convenience and learn how to keep your organization from being the next victim, all while improving your overall security posture. Five Steps Toward Proactive Cybersecurity for Contact Centers. Solutions for Cloud and the Risks That Come With It.

Education 113

Education Enterprise Government Healthcare 113

Serenova

JUNE 24, 2020

To deliver this successfully, agents need contact center solutions that allow them to move between channels and touchpoints easily so they can seamlessly help customers regardless of the channel. Start with a Cloud Contact Center Solution. Constant Information Gathering Along the Customer Journey.

Contact Center 98

Contact Center Multichannel contact center solutions Cloud contact 98

Enghouse Interactive

SEPTEMBER 1, 2020

Register for our upcoming webinar “When, How and Why Customers Self-Help” with Steve Morrell, Managing Director and Principal Analyst of Contact Babel and John Cray, Vice President – Product Management, Enghouse Interactive. It’s Not an Option – It’s Expected (Blog Series).

Self service 79

Self service Contact Center Chatbots First call resolution 79

Edify

DECEMBER 13, 2021

Great questions arise whenever we host webinars, attend trade shows, give demos, and even when we onboard new customers. Welcome (back) to our Ask a CTO series, where I get to sit down for Q&A with our in-house expert on all things tech, Edify co-founder and CTO Bracken Fields.

Contact Center 71

Contact Center Contact center software contact center solutions Cloud contact 71

NICE inContact

AUGUST 20, 2019

Should I buy a dedicated contact center solution or a hybrid UCaaS (phone) solution? By considering these factors, a contact center leader can build a smart, well informed plan that will minimize disruption while also saving time and money. Why go “cloud” or stay with an on-premises system?

Contact Center 54

Contact Center Contact center software contact center solutions CRM 54

NICE inContact

AUGUST 20, 2019

Should I buy a dedicated contact center solution or a hybrid UCaaS (phone) solution? By considering these factors, a contact center leader can build a smart, well informed plan that will minimize disruption while also saving time and money. Why go “cloud” or stay with an on-premises system?

Contact Center 54

Contact Center Contact center software contact center solutions CRM 54

Serenova

JUNE 24, 2020

To deliver this successfully, agents need contact center solutions that allow them to move between channels and touchpoints easily so they can seamlessly help customers regardless of the channel. Start with a Cloud Contact Center Solution. Constant Information Gathering Along the Customer Journey.

Contact Center 98

Contact Center Multichannel contact center solutions Cloud contact 98

NICE inContact

JULY 13, 2016

Our customer, Hoveround Corporation , a leading provider of power chairs, electric scooters and other mobility solutions, chose inContact for its inbound contact center solution in 2009. Join us for a webinar with 1to1 Media today at 2pm ET/11am PT to find out how Hoveround achieved their customer experience goals.

Customer Experience 48

Customer Experience Contact Center contact center solutions Personalization 48

Enghouse Interactive

OCTOBER 21, 2020

Access the On-Demand Webinar Playback of “How AI-Enabled Super-Agents Improve CX” with Kate Leggett , Vice President and Principal Analyst Service Application Development and Delivery, Forrester Research, with Steve Nattress , Director, R&D and Jacki Tessmer , Vice President – Product Marketing, Enghouse Interactive.

Self service 76

Self service Contact Center Benchmark Chatbots 76

Enghouse Interactive

OCTOBER 13, 2020

Doing so, will transform your contact center from a cost-center into a revenue generator. AI Makes It Possible (Blog Series). Understanding Why Transforms the Customer Experience. Help make sure your organization delivers the customer experience that exceeds their expectations.

Scripts 95

Scripts Interactive Voice Response Analytics Contact Center 95

Avaya

SEPTEMBER 19, 2018

Some contact center solutions have begun to deliver chatbot solutions that incorporate AI-enhanced natural language processing. Others have incorporated predictive models that allow agents to better understand why a customer is contacting the company based on machine learning of similar calls from comparable customers.

Customer Care 94

Customer Care Government Contact Center Healthcare 94

Pipkins

SEPTEMBER 11, 2020

Our Cloud ACD option and Back-Office task tracking tools allow Pipkins to be deployed as an All-in-One contact center solution fully independent of other systems. At Pipkins, we are committed providing customized solutions tailor made for our clientele. UPCOMING WEBINARS. Sometimes that means less is more! .

contact center solutions 69

contact center solutions Customer Care Call Center outsourcing 69

Aspect

SEPTEMBER 28, 2017

The world of contact center solutions is just a microcosm of the myriad of software applications used by enterprises moving inexorably to a Software as a Service (SaaS) model in the public cloud. To see more of the findings from the newly released Saddletree survey on cloud contact centers, view the full webinar here.

Cloud contact 86

Cloud contact Contact Center Surveys SaaS 86

NICE inContact

OCTOBER 29, 2018

This process asks the contact center leader to create their game plan by considering the following: Upgrading your existing system vs. purchasing a new one. Going with a dedicated contact center solution or a hybrid phone/contact center solution.

Best practices 48

Best practices Contact Center Contact center software contact center solutions 48

NICE inContact

AUGUST 1, 2019

The Blueprint for Growth offers contact centers practical advice and proven techniques for growing revenue by turning customers into advocates.

Contact Center 60

Contact Center contact center solutions Cloud contact Self service 60

Serenova

JUNE 20, 2019

We’ve shared before that Millennial (born between 1981 and 1996) and Gen Z (born between 1997 and 2012) agents are having major impact on the way today’s contact centers operate. These two groups now make up the fastest-growing proportion of contact center employees. And savvy contact center leaders are paying attention.

Contact Center 40

Contact Center Gamification contact center solutions Benchmark 40

Serenova

AUGUST 5, 2019

In the webinar , How to Design Your Contact Center to Be Customer-Centric , our guest speaker, Forrester Research VP and Principal Analyst Art Schoeller, offers tips, trends and perspective on how you can move toward a more customer-centric contact center. You can access all three webinars in the series here.

Customer centricity 40

Customer centricity Contact Center Interactive Voice Response Customer Experience 40

Enghouse Interactive

OCTOBER 19, 2020

Register for TOMORROW’s webinar ( October 21 st at 11:00 EDT) “How AI-Enabled Super-Agents Improve CX” with Kate Legget , Vice President and Principal Analyst Service Application Development and Delivery, Forrester Research, with Steve Nattress , Director, R&D and Jacki Tessmer , Vice President – Product Marketing, Enghouse Interactive.

First call resolution 52

First call resolution Feedback Enterprise Contact Center 52

NobelBiz

AUGUST 22, 2023

Unveil the Secrets to Streamlined Outbound Calls in Contact Centers: Tune in to our enlightening webinar hosted by David Atkinson and Christian Montes. Gain valuable insights into Project Management’s role, overcoming challenges, and addressing concerns while transitioning to advanced contact center solutions.

voip 98

voip Telecommunications Contact Center Contact center software 98

Enghouse Interactive

JUNE 2, 2020

We spoke with Steve Morrell , the Managing Director of ContactBabel , a global Contact Center focused research firm, to discuss some of the intriguing, trends he’s identified in his recently published reports: The Inner Circle Guide to Cloud-based Contact Center Solutions.

Contact Center 48

Contact Center contact center solutions Banking Technology 48

NobelBiz

MARCH 23, 2022

In this article, we’ll show you how to calculate the ROI of your contact center system and analyze your investment, costs, as well as how to choose a technology provider. How to determine the ROI for a Contact Center Solution? How to determine the ROI for a Contact Center Solution?

contact center solutions 52

contact center solutions Contact Center voip Call Center 52

Altivon

JANUARY 11, 2018

Altivon and Genesys recently sponsored a webinar series on this topic, culminating with a deep dive into return on investment (ROI) including specific case study results. Contact Center Healthcare Webinars On Demand. Part 2: Optimize, Centralize, Economize Contact Center Patient Experience.

Contact Center 40

Contact Center Abandon rate Abandon Call Healthcare 40

NICE inContact

AUGUST 1, 2019

The Blueprint for Growth offers contact centers practical advice and proven techniques for growing revenue by turning customers into advocates.

Contact Center 48

Contact Center contact center solutions Cloud contact Self service 48

LiveVox

APRIL 20, 2021

A commissioned study conducted by Forrester Consulting on behalf of LiveVox in March 2021 evaluates how integrated contact center solutions help firms with their business operations, customer needs, agent performance, and business outcomes.

Contact Center 52

Contact Center Customer Experience contact center solutions CRM 52

Enghouse Interactive

JULY 7, 2020

Transform the Contact Center with Microsoft Teams (blog series). Register for our Webinar with Robin Gareiss, President and Founder of Nemertes Research. In our first blog, we explored how Microsoft Teams, when integrated into a Contact Center, helps provide a better experience for the end-customer.

Self service 52

Self service Contact Center CRM Quality management 52

Monet Software

OCTOBER 22, 2018

At Monet we are constantly reviewing the UI aspect of our contact center solutions, to make sure they provide a user-friendly experience and allow managers and agents to efficiently complete their daily tasks. Looking for blogs, demos, whitepapers, webinars or case studies? You’ll find them all here as well.

contact center solutions 48

contact center solutions Contact Center Quality management Technology 48

Playvox

FEBRUARY 6, 2024

With the right focus, processes, and systems, your contact center too can become the Nordstrom of CX. Learn how to evolve your quality management from compliance- to customer-centric in our on-demand webinar “ How to Infuse AI Into QM: What You Need to Know. ”

Quality management 83

Quality management Customer centricity Management Contact Center 83

Playvox

FEBRUARY 27, 2024

By putting in place the right metrics and looking for opportunities to improve WEM solutions, you’ll create a holistic approach to delivering outstanding employee engagement and experience – which we know leads to excellent customer experience. The future of workforce engagement includes integrating AI into your strategy.

Contact Center 73

Contact Center Coaching Real estate Employee engagement 73