SmartAction

OCTOBER 26, 2023

The healthcare landscape underwent a profound transformation in the aftermath of the COVID-19 pandemic, reshaping the traditional roles of Interactive Voice Response (IVR) systems and contact centers. In some cases, call volumes surged by over 600% compared to typical levels.

Healthcare 66

Healthcare Interactive Voice Response Virtual Agent Self service 66

Ansafone

AUGUST 30, 2018

Healthcare Contact Center Best Practices Medical centers have unique needs that require healthcare call center companies to ensure compliance with federal regulations, careful handling of high call volumes and delivery of meaningful customer experiences along with implementation of industry best practices [crosslink].

Best practices 162

Best practices Healthcare Call Center outsourcing 162

Global Response

FEBRUARY 28, 2024

The healthcare industry requires the highest level of precision and customer service. That’s where healthcare BPO services come in. That’s where healthcare BPO services come in. Let’s explore healthcare BPO services and how your organization can effectively utilize them.

Healthcare 62

Healthcare outsourcing Best practices Business Process Outsourcing 62

Vistio

FEBRUARY 5, 2024

In the fast-paced world of customer service, providing exceptional experiences for customers is essential. And at the heart of delivering excellent customer service lies well-trained call center agents. But training call center agents can be a daunting task.

Call Center 52

Call Center Healthcare Government Coaching 52

JustCall

OCTOBER 22, 2023

Seeing this trend, healthcare providers are discovering ways to imbibe a patient-centric outlook to deliver to expectations. Among the various facets of healthcare undergoing transformation, workflows relating to availability and accessibility are experiencing the greatest paradigm shift. for the forecast period of 2023-2033.

call center software 52

call center software Healthcare Call Center Interactive Voice Response 52

Calltools

MARCH 6, 2024

Establishing trust is essential to conversions for contact center agents. Whether calling new leads or existing customers, preview dialers can improve the customer experience and set your business apart from the competition. Customers often end the call when there is too much delay before speaking to a person.

Customer Experience 52

Customer Experience Average Handle Time Abandon rate Healthcare 52

Call Experts

OCTOBER 5, 2023

Today, customer support plays a pivotal role in maintaining and growing a loyal customer base, enticing many companies to hire a contact center for their answering services. Ultimately, a well-managed contact center can be the lifeline of your customer service operations. Why are Call Centers Important?

Contact Center 105

Contact Center Call Center outsourcing contact center solutions 105

TechSee

MARCH 7, 2023

As part of our Women’s History Month and International Women’s Day initiatives, we asked our own TechSee Super Women to highlight some of the amazing leaders in the technology, service, and support industries who inspire them, have helped grow their careers, or simply deserve to be celebrated for being awesome.

Chief Customer Officer 207

Chief Customer Officer Contact Center Telecommunications Finance 207

Call Experts

APRIL 8, 2024

Today, customer support plays a pivotal role in maintaining and growing a loyal customer base, enticing many companies to hire a contact center for their answering services. Ultimately, a well-managed contact center can be the lifeline of your customer service operations. Why are Call Centers Important?

Contact Center 52

Contact Center Call Center outsourcing contact center solutions 52

Global Response

OCTOBER 17, 2023

Healthcare outsourcing is growing—estimated to reach $66.3 If you work in management at a healthcare organization, you can probably wager a guess at the answer. But outsourcing in healthcare isn’t always simple. Modern healthcare organizations have more than ever to do, and less budget to work with.

Healthcare 62

Healthcare outsourcing Customer Service Real estate 62

TeleDirect

JULY 1, 2021

Healthcare, at the very core, is a continuing relationship between patient and care provider. While doctors, nurses, healthcare technicians and other care providers have their own time restrictions, patients have the same set of challenges. Patient Call Center Services for Follow-Ups.

Call Center 111

Call Center Healthcare Enterprise Metrics 111

TeleDirect

FEBRUARY 24, 2021

This makes it difficult to answer every phone call from patients looking to schedule appointments or needing information about their account at your office. When calls are answered, they can disrupt the flow of work and cause delays on projects. Missing phone calls can lead customers to seek services from your competitors.

Finance 118

Finance Healthcare Call Center outsourcing 118

Outsource Consultants

JUNE 8, 2023

Saint Louis Park, MN, June 8, 2023 – Todd Tierney, a veteran of the call center and customer service industry, has joined Outsource Consultants as an Executive BPO Matchmaker. Throughout his impressive career spanning two and a half decades, Tierney has been a prominent figure in the call center industry.

Consulting 67

Consulting Consulting outsourcing Call Center 67

Calltools

MAY 17, 2023

Managing a successful healthcare contact center is essential to providing an optimal patient experience. If you own or manage a healthcare call center, you need to use the right tools and strategies to help your call center achieve success in the healthcare industry.

Healthcare 52

Healthcare Call Center Abandon rate CRM 52

Call Experts

SEPTEMBER 8, 2023

In the healthcare industry, a HIPAA-compliant answering service is your ultimate healthcare ally. For call centers specifically serving the healthcare industry, compliance with HIPAA regulations isn’t just a legal requirement but a crucial aspect of providing top-notch customer service.

Answering services 52

Answering services Healthcare Call Center Education 52

Cyara

FEBRUARY 13, 2024

Today, we’re thrilled to announce a new, industry-first solution to this challenging situation for contact centers with outbound call line identification (CLIs) serving your customers around the world. To learn more about Number Trust, schedule a call with one of our experts!

Technical Support 76

Technical Support Contact Center Healthcare Sales 76

The Northridge Group

JANUARY 18, 2023

A cutting-edge chatbot with advanced capabilities such as writing poems and software code, ChatGPT is capable of formulating human-like answers in seconds and its conversational style suggests a natural alignment with customer-facing channels, especially chat capabilities within contact centers.

Contact Center 117

Contact Center Healthcare Chatbots Accountability 117

Talkdesk

AUGUST 28, 2020

The healthcare contact center has been impacted by COVID-19 more so than virtually any other industry. Given the critical services that the sector provides, they had to ensure care continuity while also protecting their own employees from contagion. It’s healthcare, so there is no margin for error.”.

Healthcare 124

Healthcare Contact Center Technical Support CRM 124

Outsource Consultants

AUGUST 15, 2022

As the medical industry experiences higher demand for service and a staffing shortage, outsourcing options have become more pivotal to keeping things running than ever before. Segments of the industry, such as marketplace enrollment and COVID testing, have also begun to rely on outsourcing even more heavily. Open Enrollment.

outsourcing 67

outsourcing Healthcare Contact Center Call Center 67

TeleDirect

APRIL 6, 2022

Why Your Healthcare Organization Should Use Call Centers | Patient-First Customer Service | Compliant, Secure Data | Discover TeleDirect’s Business Process Outsourcing Solutions Today. Why do companies use call centers? And more specifically, who do companies use outsourced call centers?

Healthcare 62

Healthcare Call Center Business Process Outsourcing outsourcing 62

Global Response

JANUARY 31, 2024

You’ve decided to outsource customer service to a third-party provider. Today, we will explore how call centers in the USA have an advantage when adhering to regulatory compliance. We’ll look at several key regulations that affect call center compliance. Now you just have to choose which one—and where.

Call Center 62

Call Center Telemarketing Government Healthcare 62

Balto

JANUARY 17, 2023

When it comes to healthcare contact centers, automation is far from new. So, why is automation — a technology that formed the foundation of basic call center operations — still slated to become a top trend in healthcare in 2023? How a Contact Center Staple Became a ‘New’ Trend.

Healthcare 52

Healthcare Contact Center CRM Coaching 52

Global Response

FEBRUARY 28, 2024

As small businesses gain traction and expand their services, real growing pains can set in. This often leads to delayed response times, missed calls, and, ultimately, dissatisfied customers. If your small business is currently experiencing these growing pains, it’s time to consider partnering with a call center.

Call Center 62

Call Center Customer Experience outsourcing Brand ambassadors 62

Global Response

JANUARY 22, 2024

Maisel expertly working the switchboard in the 1960s or Bob Wiley in What About Bob trying to pull a fast one on Betty, the call center representative, in the 1990s, we can picture the early days of the call center. But as technology advanced, so did the call center.

Call Center 62

Call Center outsourcing Interactive Voice Response voip 62

Global Response

NOVEMBER 6, 2023

Although call centers provide essential support and benefit to your business—including increased customer service availability, improved productivity and efficiency, stronger service levels and more—if a legal dispute or non-compliance issue is uncovered, your call center can end up costing you more than you imagined.

Call Center 62

Call Center outsourcing Telemarketing Healthcare 62

Ansafone

NOVEMBER 29, 2021

Call centers are a reliable resource that can provide a helping hand and listening ear to help manage the challenges faced by organizations in the healthcare industry. The need for patient care and medical services is something that is always going to be in high demand.

Healthcare 62

Healthcare Call Center Contact Center Management 62

Calltools

APRIL 19, 2023

Make the right decision by learning more about the benefits of predictive dialers and preview dialers and which option companies in your industry usually choose. Benefits of Predictive Dialers Predictive dialers move quickly to reduce the amount of time call agents spend interacting with individual leads. As recently as 2019, the U.S.

Real estate 98

Real estate Telemarketing Healthcare B2B 98

The Northridge Group

MARCH 21, 2022

It’s every Contact Center manager’s worst nightmare, the customer who repeatedly calls back because their issue has not been resolved to their satisfaction. Repeat calls drive up operational costs, create a negative customer experience, and can lead to increased customer churn. The value of reducing repeat calls.

Wireless 110

Wireless Analytics Average Handle Time Contact Center 110

Call Experts

JULY 27, 2023

A customer service call center serves as the backbone of a company’s customer service operations, providing a centralized hub where all customer inquiries, requests, and concerns are addressed efficiently and effectively. When it comes to delivering exceptional customer service, businesses face numerous challenges.

Call Center 52

Call Center Customer Service Multichannel Abandon rate 52

TeleDirect

FEBRUARY 14, 2024

At TeleDirect, we deliver cloud-based contact center solutions to companies and industries across America. Read our guide to cloud-based customer service to learn more about it. Cloud Contact Center: What Is It & How Does It Work? Customer contact centers have come a long way.

Cloud contact 48

Cloud contact Contact Center contact center solutions Chatbots 48

Fonolo

NOVEMBER 3, 2020

We spent the last couple of months asking influencers and industry leaders how they thought the pandemic had impacted customer service. Download the full industry report FREE: The State of the Contact Center 2020 . And it wasn’t just the public who realized the importance of their contact centers.

Contact Center 167

Contact Center Consulting Consulting Coaching 167

Fonolo

JUNE 17, 2021

Keeping your staff motivated and satisfied in their work is vital to contact center performance. Employee engagement is especially important for call centers, since agent turnover tends to be higher. That’s why it’s so important to prioritize agent morale in a contact center and ensure your top performers are engaged.

Call Center 140

Call Center Morale Gamification Employee engagement 140

TeleDirect

JANUARY 12, 2023

Whatever industry you’re in, one thing is for sure: customer service is key to satisfied clients and better business. However, if you’re letting your leads and clients experience dropped, missed or lost calls, you might damage your business. How Missed Calls Affect Business. Lost Calls by Industry.

Banking 62

Banking Healthcare Call Center Advertising 62

Ansafone

APRIL 20, 2022

In any healthcare related industry such as dental practices, ensuring the patients’ needs come first is dire in establishing a reputable name that people trust. There is also the possibility of running into high volume call days, where staff may not be able to keep up with the busy phone lines. Service Flexibility Options.

Answering services 62

Answering services Healthcare Contact Center outsourcing 62

Vcaretec

JUNE 6, 2022

There are many facets to any successful call center, either in-house or outsourced. All of these elements must be taken into account for a COO or Head of Customer Experience to measure and understand the return on investment of their customer support center.

Customer Care 85

Customer Care Wireless Telecommunications outsourcing 85

TeleDirect

AUGUST 25, 2022

If you’re new to the world of BPO services, it’s natural to have a few questions. Here at TeleDirect, we’ve been offering BPO contact center solutions to businesses for over two decades. We’ve got answers—we’re call center and communication experts! What Is a BPO Call Center? That’s where we come in!

Call Center 62

Call Center virtual call center outsourcing Healthcare 62

TeleDirect

MAY 2, 2023

Are you struggling to know the difference between a contact center and a call center? Contact Center vs. Call Center: Understanding the Key Differences If you want to up your customer service game, the key is keeping in contact with your customers.

Call Center 62

Call Center Contact Center Multichannel outsourcing 62