CCNG
OCTOBER 25, 2023
In a recent CCNG member Town Hall, Kelly Sigmond led this discussion on how to achieve successful employee engagement implementing Customer Experience technology. Key Points from Discussion Behind every great customer experience is a great employee enabled by great technology.
The Northridge Group
APRIL 8, 2024
But that’s only if this new technology is really understood and implemented correctly. We have a long-held belief (rooted in fact) that it’s nearly impossible to have effective processes and robust technology without trained people to manage and use them. In Part 1 of our series, we welcome Eric Ludwig from RISE Technology Advisors.
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NobelBiz
APRIL 23, 2024
Traditional collection methods, such as persistent phone calls and letters, are making way for more nuanced, technology-driven, and customer-oriented strategies. This evolution reflects broader trends in consumer behavior, regulatory environments, and technological advancements. In the U.S.,
Taylor Reach Group
MAY 22, 2019
The government will better serve all stakeholders by establishing a focus to oversee the design and implementation of a human-centered design strategy that: identifies and responds to key touch points in a stakeholder’s journey. By Rosetta Lue. streamlines, integrates, and scales websites and call centers consistently over time.
The Petrova Experience
DECEMBER 15, 2020
Today, we are examining an unexpected trend: US Government customer experience. The US Government is investing in Customer Experience. Government is a Notorious Late Adopter. Government is a Notorious Late Adopter. Typically, the government is the last to adopt new technologies, processes, and ways of doing things.
Taylor Reach Group
OCTOBER 29, 2021
The ongoing pandemic continues to impact on individuals, business and government. Many people have begun to work from home and many businesses and government agencies have been working to determine how they can best meet the needs of their customers and citizens through their now remote contact centers.
DMG Consulting
OCTOBER 13, 2023
No person or government is going to stop the AI revolution, and regulating it is going to be very difficult. But the technology is just one piece of the challenge. DMG Consulting introduced the concept of the AI brain to the market in early 2019. It’s impossible without an AI brain.
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