Cisco - Contact Center

DECEMBER 13, 2023

As we wrap up 2023, it is a great time to reflect on the current state of technology in state and local governments and look ahead to the priorities for the coming year. As we enter 2024, we are… Read more on Cisco Blogs

Government 66

Government Technology Transportation 66

Cisco - Contact Center

MAY 22, 2023

Technology continues to rapidly evolve, pushing state and local governments to innovate just as quickly to keep up with their resident’s evolving needs. As state and local governments take a more a… Read more on Cisco Blogs

Government 60

Government Technology Wireless 60

Ansafone

MAY 27, 2022

It’s crucial that government agencies continuously build credibility among citizens. To support the weighty pressure of the public’s high expectations, government agencies need reliable and accurate support services. To answer the aforementioned question, outsourcing government Contact Center tasks can help to make all this possible.

Government 62

Government Contact Center outsourcing Interactive Voice Response 62

ShepHyken

MARCH 18, 2024

Facing technology waves of very high speed and exceptional changes in buyers’ needs, companies are about to step up the pace of development and make full use of the opportunities and possibilities inherent in the ongoing changes. This article takes a look at the advantages that AI and other emerging technologies are giving us.

Customer Service 200

Customer Service Government Customer centricity Customer Experience 200

Eptica

JUNE 15, 2022

Date: Wednesday, June 15, 2022 Author: Pauline Ashenden - Demand Generation Manager What’s driving customer facing technology investment in local councils? Author: Pauline Ashenden - Demand Generation Manager What’s driving customer facing technology investment in local councils? Published on: June 15, 2022.

Technology 126

Technology Government Banking Marketing 126

TeleDirect

AUGUST 25, 2022

Contact Center Solutions for Government Agencies. As a government agency or organization, your business helps society run. Whichever branch of government you’re in, you deal with members of the public regularly. If you’re ready to streamline your government contact center, give us a call at (800) 776-1081.

Government 62

Government Contact Center contact center solutions outsourcing 62

Comm100

MARCH 21, 2022

Improving service delivery in government comes with unique challenges. Governments must be accountable to citizens in a way that the private sector is never constrained by. When improving service delivery in government, efficiency is the first building block. However, it’s not all doom and gloom. Here are the top five. .

Government 65

Government Wait times CRM Technology 65

Cisco - Contact Center

APRIL 10, 2023

Thanks to the proliferation of mobile technologies throughout our society, government agencies now have a wide variety of options for connecting devices and applications to their operational or… Read more on Cisco Blogs

Wireless 83

Wireless Technology Government 83

Comm100

MARCH 14, 2022

As the private sector has adopted digital channels and technologies to improve customer experience (CX) and satisfaction, the public sector has begun to fall behind. In US government, this score languishes at 4.5. In this blog, we’ll look at the top five reasons why live chat for government is critical in 2022.

Government 81

Government Wait times Surveys Accountability 81

Comm100

MARCH 16, 2022

In US government, this score languishes at 4.5. With checks and balances built into government systems, as well as necessary regulations, citizens are often forced to interact with many departments and people to accomplish what seems a simple and straightforward task. Table of Contents: Chapter 1: Governments are taking CX seriously.

Government 77

Government Best practices Customer Service Chatbots 77

NobelBiz

APRIL 23, 2024

Traditional collection methods, such as persistent phone calls and letters, are making way for more nuanced, technology-driven, and customer-oriented strategies. This evolution reflects broader trends in consumer behavior, regulatory environments, and technological advancements. In the U.S.,

Customer centricity 52

Customer centricity Contact Center Technology Telemarketing 52

HGS

MAY 20, 2018

How Government Can Better Embrace Digital Customer Service Channels. A recent report by Gartner predicted that within just four years, 72% of customer interactions will involve an emerging technology such as machine learning applications or chatbots. So where should Government start? By Rob Irons, Head of Public Sector, HGS.

Government 100

Government Customer Service Chatbots Self service 100

Quadient

DECEMBER 17, 2021

Bringing some new terms to Government CX. government is looking at customer experience. issued on December 13, 2021 “ Executive Order on Transforming Federal Customer Experience and Service Delivery to Rebuild Trust in Government.” brings best practices for digital transformation to key government agencies and programs.

Government 52

Government Journey mapping Personalization Best practices 52

Comm100

JANUARY 5, 2022

It’s unarguable that live chat can help improve communication between government and citizens. The real-time and accessible nature of live chat caters perfectly to today’s consumer expectations, while providing government agencies with an efficient and cost-effective channel. The Best Live Chat Providers for Governments .

Government 77

Government CRM SaaS Marketing 77

Quadient

DECEMBER 16, 2021

A new era in government-sector customer experience. The scope, definitions and deliverables included in the December 13, 2021 “ Executive Order on Transforming Federal Customer Experience and Service Delivery to Rebuild Trust in Government ” bring best practices for digital transformation to key government agencies and programs. .

Government 52

Government Customer Experience Best practices Healthcare 52

Cisco - Contact Center

SEPTEMBER 13, 2023

In today’s interconnected world, where cyber threats are evolving at an alarming rate, cybersecurity has become a paramount concern for individuals, businesses, and governments alike. The landscape… Read more on Cisco Blogs

Technology 86

Technology Government 86

CCNG

MAY 17, 2023

To work in a customer service environment ChatGPT will always need a well-managed Knowledge Management system for it to retrieve its answers from that allows them to govern the information and have full control of the narrative.

Customer Service 195

Customer Service CCNG Government Chatbots 195

Comm100

FEBRUARY 15, 2022

Governments around the world continue to introduce legislation that ensures services are accessible by everyone. In this blog, we’ll be looking at the ways that Comm100 Live Chat meets government requirements for accessibility. Read on to find out how you can bring accessibility to your government customer service. In the U.S.,

Government 52

Government Customer Service Personalization Technology 52

The Petrova Experience

DECEMBER 15, 2020

Today, we are examining an unexpected trend: US Government customer experience. The US Government is investing in Customer Experience. Government is a Notorious Late Adopter. Government is a Notorious Late Adopter. Typically, the government is the last to adopt new technologies, processes, and ways of doing things.

Government 52

Government Customer Experience Healthcare Consulting 52

Cisco - Contact Center

MARCH 19, 2024

Today, the Federal Communications Commission’s (FCC) Technological Advisory Council (TAC) held its first meeting, with Cisco Senior Director of Technology and Spectrum Policy Bill Davenport serving… Read more on Cisco Blogs

Technology 69

Technology Government 69

Cisco - Contact Center

APRIL 1, 2024

Blockchain technology has experienced remarkable adoption in recent years, driven by its use across a broad spectrum of institutions, governments, retail investors, and users. However, this surge in… Read more on Cisco Blogs

Government 95

Government Technology 95

Taylor Reach Group

OCTOBER 29, 2021

The ongoing pandemic continues to impact on individuals, business and government. Many people have begun to work from home and many businesses and government agencies have been working to determine how they can best meet the needs of their customers and citizens through their now remote contact centers.

Government 52

Government Contact Center Management Consulting 52

NICE inContact

APRIL 29, 2019

Government agencies often times struggle to deliver a customer experience on par with what their citizens receive when they interact with private-sector businesses. Aging contact center technology can become a major hurdle. If so, cloud contact center technology may be the solution to your dilemma.

Government 54

Government Cloud contact Contact Center Technology 54

Up Your Service

JANUARY 3, 2019

But Melbourne’s Chief Information Officer Colin Fairweather, and Manager of Technology Partnerships Daniela Mazzone, think about it – and work hard to improve it – every day. Australia has three levels of government; federal, state, and local. Federal manages policy of the nation. State addresses vital regional concerns.

Government 65

Government Enterprise Technology Time management 65

ClearAction

MARCH 23, 2015

Customer Experience Governance: Do This, Not That. Governance doesn’t get much airtime in customer experience management conversations and writings. It's not as exciting and it's harder to wrap your mind around than customer engagement and VoC (voice-of-the-customer) and CX (customer experience) technologies.

Government 86

Government Customer Experience Journey mapping Construction 86

CSM Magazine

AUGUST 5, 2020

This is the question many local government organisations are asking as they strive to serve the community at reduced cost. Research suggests that the majority of calls coming into local government contact centres are about revenues and benefits, waste and recycling, planning and highways. Henry Jinman of EBI.AI

Government 52

Government Automotive Chatbots Self service 52

Cisco - Contact Center

AUGUST 23, 2023

This blog was co-written by Steve Vetter Understanding the Challenge of Martec’s Law and Strategically Adopting Technology Martec’s Law states that technology changes faster than organizations can… Read more on Cisco Blogs

Technology 70

Technology Government 70

CSM Magazine

JULY 20, 2022

The way we work, the way we connect and the way we buy products shifted immensely thanks to restrictions imposed by governments in order to try and stop the spread of COVID. Digital transformation is all about technology. Technology is useful. Key Technology For The Future. Data protection is two-fold.

Technology 59

Technology Wireless Government Marketing 59

Quiq

MARCH 11, 2020

Recent developments with the COVID19/coronavirus has flooded state and local government with calls. . With the CDC’s phone hold times approaching an hour or more, many are turning to their state, county, and local government for answers. . This unforeseen spike has been impossible to staff for. City of Knoxville. See a Demo Today.

Government 52

Government Management Chatbots Interactive Voice Response 52

ShepHyken

OCTOBER 16, 2023

Utilizing digital tools and technology allows companies to effectively reach millions of customers in different countries and engage with them in a personalized manner. Plus, Shep and Andrew share more customer experience tips applicable to businesses, whether in B2B, B2C, or in government.

Customer Experience 222

Customer Experience B2C Government B2B 222

VirtualPBX

FEBRUARY 23, 2024

Understanding the FCC's Decision The FCC, as the governing body regulating telecommunications in the United States, plays a pivotal role in shaping the industry landscape. As businesses transition to alternative communication technologies, they must evaluate the long-term cost implications to avoid unnecessary expenses.

Telecommunications 98

Telecommunications Government Technology Consulting 98

Avaya

JUNE 26, 2017

Budgetary constraints have caused too many government agencies to rely on legacy IT systems that are more than a decade old. Brick and mortar stores and government agencies are giving way to a hyper-connected digital ecosystem. The post The Best Omnichannel Solution for Your Government Agency appeared first on Avaya Connected Blog.

Government 47

Government Contact Center Analytics Customer Experience 47

Cincom

AUGUST 27, 2020

Beneficial technology partnerships have become an essential element in the creation of a successful business. Technology changes too quickly. Missing the first wave of opportunity accompanying a new technology usually means greatly diminished market potential down the road. Elements of a Great Technology Partnership.

Technology 64

Technology Government Enterprise Marketing 64

CSM Magazine

DECEMBER 4, 2023

As businesses increasingly prioritize the incorporation of environmental, social, and governance (ESG) initiatives into their daily operations, many executives are rightfully pondering not only the moral implications of responsible ESG practices but – perhaps more importantly – how to quantify their impact on corporate financial performance (CFP).

Government 105

Government Morale Finance industry standards 105

ShepHyken

OCTOBER 24, 2016

3 Tools for Improving the Customer Experience in Government by William D. Government Technology) America’s most successful companies have learned a lot about keeping their customers happy. My Comment: Government and customer service/experience… Can these words be in the same sentence?

Government 298

Government Customer Service Customer Care Personalization 298

Russel Lolacher

JUNE 5, 2022

In this episode of Relationships at Work, Russel chats with technology service leader and speaker Brandon Caudle on the pros and cons of communication technology at work. How knowledge transfer and culture can benefit from communication technology. How to introduce inexperienced staff to new technologies. “It’s

Technology 93

Technology Employee engagement Personalization Customer Support 93

Zappix

APRIL 15, 2024

In the modern age, where technology permeates every aspect of our lives, it’s only natural that public services adapt to leverage digital tools to serve their constituents better. In conclusion, digital engagement tools represent a paradigm shift in how governments engage with citizens, deliver services, and drive societal progress.

Government 52

Government Self service Advertising Chatbots 52