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The Customer Care Difference for Healthcare Products

CSM Magazine

Healthcare customer care differs from traditional customer service (for industries such as insurance, banking, and utilities) but they share certain fundamental elements: Both are designed to enhance the customer experience by providing support when needed, with the goal of deepening loyalty. Product recall support. Ability to Escalate.

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Guest Blog: How Will Artificial Intelligence Impact CX and Customer Service?

ShepHyken

The CX industry is primed for a breakout in the application of artificial intelligence — as other fields like biotech, healthcare, automotive, and cybersecurity have also seen. Self-learning machines can improve your website visitors’ personalized experience in a multitude of ways. I turned to a few of my colleagues to find out.

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How Conversational AI Could Remake Health Care

JustCall

Such a demographic shift will ramp up healthcare requirements. million healthcare professionals by 2030. The intervening two decades could significantly widen the demand-supply gap, putting healthcare under immense stress. If left untreated, the global healthcare industry will be staring down the barrels of an imminent crisis.

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In The News: 3 Stories That Give Insight to Improving Your Customer Experience

Beyond Philosophy

The question on everyone’s mind is how do you know if the person is telling the truth about their vaccinated status? It means that companies, stores, and live event venues would not be allowed to request verification of vaccination. Florida and Alabama have passed laws making vaccine passports illegal. Forbes.com. 31 March 2021.

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Top 8 Ways in Which Metaverse Technology Has Transformed Businesses

CSM Magazine

Metaverse technology has conquered domains like gaming and entertainment, travel and tourism, events and conferencing, real estate, healthcare, content creation, and more. To add value to your services, consult a metaverse developer to determine how useful the technology can be to your business.

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8 Customer Service Networks You Need to Follow in 2019

Fonolo

One of the greatest gifts you can give yourself in your education is exposure to some vital organizations that offer resources, events, and other educational pieces that will make you an expert in no time. Follow along as they provide webinars, events, and resources that will up your contact center game this year.

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The Essential Guide to Use Chatbots for Lead Generation

REVE Chat Blog

When you know a person better, it is easier to develop healthy communication. An appointment booking is something that’s a requirement for B2B businesses, hospitals, and healthcare who have a lot of meeting-related requests. AI chatbots come in handy in this event. Understand the target audience better.

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