Remove Consulting Remove Customer emotions Remove Entertainment Remove Surveys
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When B2B and B2C Key Performance Metrics Flatline….

Beyond Philosophy

The company needs to understand the benefits, and overall perceived value, customers seek in the entertainment experience. This involves looking deeper into the emotional components of value delivery, as well as the functional. Web-based survey invitations were sent to the company’s current customers.

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Breaking Down Customer Experience Challenges: A Conversation with Annette Franz, CCXP

Pointillist

I think another challenge is capturing and quantifying the impact of customer emotion. There isn’t a metric or number that you put around it, so it’s hard to quantify the impact of emotions. Right now, it’s mostly about getting feedback from customers in the form of survey data. journey.com ).