GetFeedback

SEPTEMBER 14, 2018

Fixing problem areas in your customer experience can yield the greatest benefits, including increased growth around revenue and customer advocates. In this post, let’s take a deeper look at the role customer effort plays in retention and churn, as well as how you can measure this throughout the course of a customer relationship.

Customer effort 68

Customer effort Entertainment Feedback Metrics 68

delighted

AUGUST 2, 2019

In this post, we show you how to get more customer feedback and turn that feedback into positive customer reviews and testimonials — even when the original feedback is negative. There are entire businesses and consultants dedicated to “managing” your online reputation. Collect customer feedback with customer surveys.

Feedback 47

Feedback Marketing Real estate Surveys 47

CCNG

OCTOBER 19, 2022

of CMOs agree or strongly agree that amazing customer experiences provide a powerful competitive advantage. Martech Alliance, 2021) Nearly half (48%) of survey respondents said the customer experience they deliver falls below or significantly below their customers’ expectations. (Acquia, 2019) 78.5% Short answer: YES!

Customer Experience 195

Customer Experience Journey mapping Metrics Surveys 195

Pointillist

JUNE 6, 2018

Most of my clients employ well-known metrics such as NPS, Customer Satisfaction (CSAT), , First Call Resolution (FCR), and Customer Effort Score (CES). They also use customer lifetime value(CLV), share of wallet, and retention. Right now, it’s mostly about getting feedback from customers in the form of survey data.

Journey mapping 40

Journey mapping Customer Experience Chief Customer Officer Metrics 40