Remove Consulting Remove Employee engagement Remove Entertainment Remove Surveys
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5 Things You Can’t Forget about CX During the Vacation Season

Beyond Philosophy

As Customer Experience Consultants, we hear our clients worry about how much their Customer Experience program improvements will cost. By making it entertaining while you deliver the usual safety demo, you surprise your Customers, and except the rare curmudgeon, you make them laugh. Happy employees make happy vacationers.

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Employees are ‘Less Engaged’ says New European Survey

CSM Magazine

The latest results of the Net Happiness Score survey of the MSPA (Mystery Shopping Providers Association) Europe of 43,775 stores show a decline in the quality of employee engagement, with an average score of 31%, compared to 34% last quarter. The good news is that some UK businesses are taking action and bucking the trend.

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Episode #5 – Internal Podcasts at Work

Russel Lolacher

We discuss how internal podcasts can been interesting tool for employee engagement and supporting workplace culture. So he’s the host of his own podcast called the social strategy, podcast, consultants, Speaker all around adorable guy, and you should check out his, you know, bow ties. It’s a good book, if I hit that.

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Guest Post: How to Run Your Business Exclusively in the Cloud

Natalie Petouhof

According to a survey from Edison Research, fans of podcasts listen to an average of five on-demand presentations per week. As podcasts grow in popularity, they represent untapped opportunity to market to new audiences who are looking for business advice, insights and non-traditional entertainment. Collaborate Online.

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Top 51 Customer Service Leaders – Best Customer Experience Influencers

Netomi

Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant. Arie Goldshlager.

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When B2B and B2C Key Performance Metrics Flatline….

Beyond Philosophy

The company needs to understand the benefits, and overall perceived value, customers seek in the entertainment experience. Web-based survey invitations were sent to the company’s current customers. Close to 1,000 survey responses were received.

B2C 257
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Breaking Down Customer Experience Challenges: A Conversation with Annette Franz, CCXP

Pointillist

It’s important to remember there are metrics on the employee side, as well, because employee experience drives the customer experience. So they look at employee engagement, eNPS, and, especially, retention and turnover numbers. Right now, it’s mostly about getting feedback from customers in the form of survey data.