CCNG

OCTOBER 14, 2021

They not only know their product or services, but they also possess a rolodex of other industry contacts for you to consult. Ryan Bradley, recently former VP Selective Insurance, head of customer care, has held a variety of contact center leadership roles primarily in the insurance industry (Farmers, Erie, Selective).

Contact Center 195

Contact Center CCNG Employee engagement Consulting 195

Taylor Reach Group

MARCH 26, 2018

Whether you’re interested in speaking, exhibiting or simply attending these events, we wanted to keep everybody informed on the upcoming Contact Center and CX Events. This event is a hub of ideas, inspiration and industry connections for customer service and customer contact executives who strive to innovate the customer experience.

Contact Center 51

Contact Center Call Center Customer Experience Big data 51

Fonolo

NOVEMBER 13, 2018

For 2019, we have hand-selected a list of the “must attend” customer service conferences based on overall quality, content, network opportunities, and potential key takeaways. Customer Contact East: A Frost & Sullivan Executive Mind Xchange. Follow this event on Twitter here. Smart Customer Service 2019.

Customer Service 108

Customer Service Contact Center Education Engineering 108

Nicereply

MARCH 23, 2021

Customer Service Experts, Writers, Consultants, and Influencers. Mathew Patterson – Customer Service Evangelist at HelpScout. Blake Morgan – Influencer, Customer Experience Consultant and all around smart lady, Blake’s been sharing her knowledge as a Forbes contributor for years, host of The Modern Customer Podcast.

Chief Customer Officer 141

Chief Customer Officer Customer Service Consulting Consulting 141

ShepHyken

OCTOBER 19, 2018

The adoption of artificial intelligence and machine learning presents the opportunity to enhance the customer experience while maintaining an authentic and meaningful connection with those who matter most: people.”. Cameron Halcomb • Customer Experience Consultant, Emarsys • @cam_hassler • LinkedIn.

Customer Service 279

Customer Service Automotive Airlines Chatbots 279

CX Global Media

JULY 9, 2019

Her passion is to promote discussion, resources, events and services that impact the lives of our employees and customers. Kelli Barabasz Vice President Of Customer Care, National notary Association. EXPERT SESSION – Lowering Training and Attrition Costs through Effective On-boarding. Randy Rubingh ??

Contact Center 120

Contact Center Chief Customer Officer Employee engagement Call Center 120

ShepHyken

OCTOBER 26, 2018

I made a trip to this hotel to help me make a decision on whether to host a future client event there. I left a voicemail message with the director of marketing about my experiences and to confirm the comp room that had been tentatively offered, pending availability. Instead of an apology, there was curtness and disinterest.

Consulting 285

Consulting Consulting Sales Marketing 285

CSM Magazine

JULY 28, 2021

Reuters Events are excited to announce their next free service & experience webinar: ‘Redefining Customer Support Experiences’ featuring senior leaders from LinkedIn, GoDaddy & Intercom! 2020 saw a seismic shift in how brands connect with & serve their customers, and what those customers demand from a service experience.

Customer Support 59

Customer Support Agent Empowerment Chatbots Consulting 59

CSM Magazine

FEBRUARY 9, 2022

Reuters Events are inviting you to join them for the next unmissable webinar in their Customer Service & Experience Leadership series! Diane Haluszka, Director Customer Service, PVH Corp (Tommy Hilfiger/Calvin Klein). Laura Hayes, VP Customer Operations, Momentive. Can’t join live?

Chief Customer Officer 52

Chief Customer Officer Customer Service Customer centricity Consulting 52

BlueOcean

OCTOBER 17, 2023

ESG is a critical element to building a more sustainable business that can adapt to industry regulatory and market shifts, such as the evolution of technology, climate change, social equity, diversity and inclusion, and black swan events like COVID-19.

Government 71

Government outsourcing Automotive Customer Care 71

CSM Magazine

OCTOBER 18, 2022

As a growing Software as a Service (SaaS) organisation, Calabrio has a collective focus on customer satisfaction and retention, and Orstad’s team will primarily own frontline engagement as the need to continuously support customers as a trusted ally has never been more vital. “We We know when our customers succeed, we succeed.

Customer Service 52

Customer Service Customer centricity SaaS Analytics 52

CSM Magazine

OCTOBER 18, 2022

As a growing Software as a Service (SaaS) organisation, Calabrio has a collective focus on customer satisfaction and retention, and Orstad’s team will primarily own frontline engagement as the need to continuously support customers as a trusted ally has never been more vital. “We We know when our customers succeed, we succeed.

Customer Service 52

Customer Service Customer centricity SaaS Analytics 52

CSM Magazine

NOVEMBER 27, 2019

Fiona Blakesley, Director Customer Care, Intuit. Brandon McGovern, Director of Customer Experience, HP. Nate Brown, Head of Customer Experience, UL. Moderator: Nicholas Zeisler, Principal, Zeisler Consulting. Introduction: Aaron Jackson, Senior Conference Director, Incite Group by Reuters Events.

Customer Service 52

Customer Service Chatbots Self service Consulting 52

Fonolo

JANUARY 14, 2020

It’s a global online community of business leaders with a customer-centric approach. . They host a broad array of writers from across the customer care space, with a focus on improving the customer experience, increasing customer engagement, customer-first leadership and technology. Marsha Collier.

Customer Service 136

Customer Service Chief Customer Officer Contact Center Call Center 136

Fonolo

MARCH 25, 2019

They discuss its impact on the customer service space and what the future holds. The ultimate purpose of this event is to help you clearly understand these technologies, while demystifying AI and NLP in the process. VPs & Directors of Customer Experience. The Panelists. Tobias Goebel. Vice President Product Marketing.

Engineering 70

Engineering Contact Center Chatbots Education 70

CSM Magazine

MARCH 10, 2021

Establish expectations by advising clients during your initial consultation how often they can expect to receive updates. People who are involved in a car accident have suffered a traumatic event. It is your job to show empathy and understanding and help your client deal with what could be a life changing event. Show Empathy.

Personalization 52

Personalization Customer Service Customer Care outsourcing 52

CX Global Media

JULY 12, 2019

Bill White Executive Director – Customer Care, ???Stuller, About Bill White : Bill has worked in Customer Care for over 20 years in leadership positions with Asurion Insurance Services, AT&T, ClientLogic, Omnipoint Communications and Unicel Wireless. She is the founder of McKee Consulting and the LAMA Technique.

Contact Center 120

Contact Center Coaching Employee engagement Call Center 120

ShepHyken

OCTOBER 26, 2018

I made a trip to this hotel to help me make a decision on whether to host a future client event there. I left a voicemail message with the director of marketing about my experiences and to confirm the comp room that had been tentatively offered, pending availability. Instead of an apology, there was curtness and disinterest.

Consulting 126

Consulting Consulting Sales Marketing 126

City Communications

FEBRUARY 6, 2019

Scottsdale, Arizona, February 2019 – City Communications, a boutique telecommunications management firm with a nationwide client base, has hired leading contact center technology expert Darren Prine to lead its business outreach and consulting initiatives. Prine brings with him a wealth of contact center experience.

Contact Center 40

Contact Center Telecommunications contact center solutions Consulting 40

Aspect

NOVEMBER 30, 2017

For our customers, best practice exchange has been a solid pillar of our own Aspect customer care for many years. Combining the expertise of your team with the latest technology innovations is what allows organisations to grow and protect future profitability. Why on earth would you want to share these with anyone else?

Banking 65

Banking Best practices Consulting Consulting 65

Fonolo

NOVEMBER 28, 2018

C ircling back to the eComm conference: It had an outsized impact for such a small, short-lived event. It also includes Dan Miller, organizer of the Conversational Commerce Conference, another high quality event. (I The panel will include Thomas Howe from TenDigit, Roland Selmer from Vonage, and Tobias Goebel from SparkCentral.

APIs 67

APIs Call Center Engineering Contact Center 67

BlueOcean

OCTOBER 17, 2019

With 25 years of experience participating in complex RFP and sourcing events, we know there are a couple of key pivot points that can help you gain efficiency in the long procurement journey to a successful, lasting strategic partnership. Ideally, there will be a unanimous answer among your team.

Contact Center 59

Contact Center outsourcing Consulting Consulting 59

Connecting the Dots

DECEMBER 1, 2021

Briefly, EG requires estimating the sum of revenue retained from existing customers and new revenue from new customers using internal accounting data. Reichheld attempts to measure customers from positive word of mouth (WOM) by new customers, not by the events that led to the WOM. Harper Collins, 2015. [3]

B2C 62

B2C Advertising B2B Metrics 62

CSM Magazine

JANUARY 27, 2021

Providing a great customer experience has never been more important than it is today. His goal was clear; to make it easy to find the company’s products and allow customers to get help from expert consultants when needed. Another unique way Blindster helps customers choose their products is by offering free samples.

Sales 52

Sales Customer Care outsourcing Customer centricity 52

NobelBiz

DECEMBER 19, 2021

Working on this indication is equivalent to acting on customer happiness, loyalty, and experience. Corrective steps are thus desirable in the event of a high call abandonment rate in order to minimize the impact on the company’s income. Here are 5 ways to optimize the call abandonment rate.

Abandon rate 52

Abandon rate Contact Center Abandon Call Wait times 52

Taylor Reach Group

JUNE 6, 2017

Recently, our expert panel of Contact Center Consultants had a discussion on the role of chat in the Call Center. Garry Schultz – Senior Consultant - Ottawa. Garry is an experienced Customer Care strategist with expertise in post-sale-support operations. Turaj Seyrafiaan– Senior Consultant - Toronto. Memphis. .

Contact Center 55

Contact Center Consulting Consulting Healthcare 55

NobelBiz

MARCH 21, 2023

Analyze customer comments. Consult with your call center agents and supervisors. Determine why customers are calling back To enhance the rate of first-call resolution, the first step is to discourage customers from calling back. Customers nowadays are digital-first, and that is non-negotiable.

First call resolution 52

First call resolution Call Center Contact Center Abandon rate 52

Fonolo

MARCH 4, 2020

As the conversation unfolded, it became increasingly clear that the secret to a solid customer service program at a household name like ADP comes down to nurturing a positive culture: top-down, bottom-up, inside-out, from agent to leadership, and then on to the customer. This is their story. The Path to Leadership. About CSPN.

Customer Service 122

Customer Service Metrics Call Center Contact Center 122

Toister Performance Solutions

AUGUST 15, 2017

I reached out to a number of customer service leaders to see how they use the huddle to prepare their teams for success. Patrick Maguire is a a hospitality consultant and author of the Server Not Servant blog. Alex Wyatt, Vice President of Customer Care at Gardner Dixie Sales Inc. Why Huddle?

Consulting 50

Consulting Consulting Customer Care Customer Service 50

Mindtouch

APRIL 17, 2017

Director: Customer Success Operations, @netmow, LinkedIn. Anne Janzer , Cuesta Park Consulting, Author, Writer, Writing Coach, @AnneJanzer, LinkedIn. Anne Palmerine , UPMC Health Plan, Associate VP Customer Engagement & Enrollment Services, @UPMCHealthPlan, LinkedIn. Andy Mowat , Box, Sr.

Chief Customer Officer 91

Chief Customer Officer Education Consulting Consulting 91

SmartKarrot

OCTOBER 10, 2022

As a Customer Success Manager, you will develop and deliver product demonstrations to prospective customers as well as to existing customers during in-person meetings, online sessions as well as at conferences, seminars, and other events.

Education 19

Education Healthcare Accountability Coaching 19

Fonolo

FEBRUARY 20, 2020

As the conversation unfolded, it became increasingly clear that the secret to a solid customer service program at a household name like ADP comes down to nurturing a positive culture: top-down, bottom-up, inside-out, from agent to leadership, and then on to the customer. This is their story. The Path to Leadership. About CSPN.

Customer Service 67

Customer Service Metrics Call Center Banking 67

Connecting the Dots

SEPTEMBER 24, 2019

What we do – and this has application on both one-time and longitudinal studies – is to have our clients prepare a “diary” that details the events (both good and bad) that could have impacted the respondents’ customer experience. Was there a field force overhaul that changed half of the respondents’ key point of contact?

Analytics 62

Analytics Coaching Customer Experience Consulting 62

Connecting the Dots

SEPTEMBER 24, 2019

What we do – and this has application on both one-time and longitudinal studies – is to have our clients prepare a “diary” that details the events (both good and bad) that could have impacted the respondents’ customer experience. Was there a field force overhaul that changed half of the respondents’ key point of contact?

Analytics 48

Analytics Coaching Customer Experience Consulting 48

COPC

JUNE 2, 2016

The Customer Experience: Where Brand Promise and Operations Intersect. Recently I had the privilege of leading a discussion with executives from leading brands at the recent Customer Experience Exchange Retail event in Miami, FL. This esteemed group and I discussed how it is no longer enough to compete on product or price alone.

Journey mapping 40

Journey mapping Customer retention Customer Care Customer Experience 40

Netomi

JANUARY 5, 2022

Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Comm100

JUNE 30, 2016

.” Online teams shouldn’t feel left out: Corporate Strategies also offers an affordable live webinar entitled, Becoming a Customer Service Superstar. OCustomer Service amd Customer Care Training by Total Success. ” Exceptional Customer Service by Reed.co.uk. Cost: £15 – £995. Audience: All levels.

Customer Service 60

Customer Service Banking Education Scripts 60