CCNG
MAY 27, 2021
In this article, we will provide a summary of many situations where a Contact Center Consultant could provide immense value. A consultant can be a sounding board for ideas. Identify Gaps or problems – Find the Problem Consultants conduct full 360 reviews of your contact center. This is what they do.
Vcaretec
JUNE 6, 2022
When it comes to customer care across major industries, like Retail & E-Commerce, Wireless & Telecommunications, and Healthcare, there are plenty of smart minds out there. As a leader in outsourced customer service solutions, the customer care specialists at Vcare voted on fifty of the top thought leaders in our space.
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Taylor Reach Group
MARCH 8, 2021
The decision to engage a contact center consultant is not made lightly. We’ve found four main reasons for long-term lack of success after a consulting engagement: Lack of Knowledge. These people are usually won over quickly, once they see the consultants are listening and working respectfully with them. By Peg Ayers.
CSM Magazine
SEPTEMBER 6, 2023
Websites have been great for this and have replaced a lot of work that customer care agents previously handled. Talking with a web design and SEO consultant during the website development phase could eliminate many of these problems. Callers should also understand the restrictions that customer care agents are bound by.
Speaker: John Goodman, Vice Chairman, CCMC, Customer Care Measurement & Consulting
Let's empower our employees and give them the tools and strategies that will turn even the angriest customer into a loyal customer. Join John Goodman, Vice Chairman of Customer Care Measurement and Consulting, author of Customer Experience 3.0,
Vcaretec
JUNE 6, 2022
There are also other major ROI benefits to an outsourced customer care center for firms in an array of industries, from Retail & E-Commerce, to Healthcare, to Financial Services, to Wireless & Telecommunications. Are you assessing the ROI of your call center and customer care solution?
Connecting the Dots
JULY 17, 2018
Customer Care Measurement & Consulting has partnered with Medallia, a leading customer experience software firm, to fortify its mission of ensuring companies receive substantial return on their customer experience investments. Learn more at medallia.com. DOWNLOAD PRESS RELEASE.
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