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Applying Lessons Learned During this Pandemic to Next Level Customer Care 

CCNG

During a recent member town hall Pam Plyler of The Northridge Group led a discussion around the changes and successes contact center leaders have shared with her as they decide how to return to customer support operations. Listen below to Pam’s 7 minute kickoff talk during a recent CCNG town hall event.

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Championing the Championship: Outsourced Customer Care for a National Sports Association [A Case Study]

BlueOcean

However, along with everything else in the world, the pandemic forced them to cancel the 2020 event. As a result, record numbers of attendees and, consequently, record-high inbound customer service volume were projected for the 2022 championships. Blue Ocean was thrilled to partner with our client over the course of this event.

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Learning about customer service should not be seen as an event, but rather as a process.

Bill Quiseng

If you want to drive customer loyalty, you cannot see customer service training as attending only one finite event, but rather you must see this as a participant in a continuous process. # # # Just a little over a year ago, I authored a blog post that implied that customer service training is good, not better, just average.

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A Glimpse into the Future of Customer Care: Trends and Insights from Customer Contact Week Austin

Working Solutions

Industry leaders from across the globe gathered in Austin for Customer Contact Week to share critical insights on the evolving landscape of customer service. Working Solutions, known for its commitment to innovation and excellence in customer care, was proud to be one of the sponsors.

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The Customer Care Difference for Healthcare Products

CSM Magazine

Customers of health-related products—such as over-the-counter medicines, dietary supplements, nutraceuticals, medical devices, wearables, and animal health products—typically have higher expectations of manufacturers than do users of other types of consumer products. Proactive outreach. Product recall support. Documentation of contacts.

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The Vcare Big List of Customer Care Conferences

Vcaretec

It’s that time of year again - time to map out your budget for industry conferences and events. We’ve made it easy for you to check this off your list with our Big List of Customer Care Events and Conferences. Generally speaking, there are two main aspects to each event. for detailed how-to educational talks.

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What is Involved in Social Customer Care for a 1 in 500 Year BC Flood

Russel Lolacher

A lot goes into providing social customer care during an emergency event considered a “once-in-500 year flood” As the team leading public engagement and digital communication for BC’s provincial transportation, it’s done with a process that prioritizes intentional effort, accessibility and empathy.