Mindtouch

FEBRUARY 12, 2018

Temple Grandin is just one of the top industry influencers explaining the Training Conference & Expo in their own words. With an incredibly short and succinct message, they each give you their perspective on why the Training Conference & Expo is so unique and some benefits of attending. This conference never disappoints.

SaaS 48

SaaS Marketing Personalization Sales 48

ChurnZero

DECEMBER 29, 2020

Check out this post to see if you’re inadvertently sending subliminal negativity to your customers. Customer Success Operations 101: Drive Productivity with Purpose, People, and Process. Today, you’d be hard-pressed to find a high-velocity sales, marketing, or product team without a designated operations function.

SaaS 98

SaaS Chief Customer Officer Upselling Metrics 98

ChurnZero

OCTOBER 5, 2021

Last week we had the much anticipated opportunity to sponsor, attend, and speak at the in-person 2021 SaaStr Annual conference. SaaS customers are only using 50% of the licenses that they buy- @markroberge. Customer Success begins in Sales and needs to be part of your funnel.

SaaS 95

SaaS B2B Customer retention Sales 95

Totango

JUNE 8, 2022

OK, maybe not the world, but they have become an increasingly important factor these days for helping SaaS companies understand whether their products and services are keeping customers engaged and delivering value, so they can prevent churn, increase expansion and earn higher valuations. Enable Digital-First Customer Success.

SaaS 89

SaaS Best practices CRM Enterprise 89

ClientSuccess

JULY 6, 2022

And as customer success leaders, it’s even harder to develop programs and processes to give your team the freedom and flexibility to engage with customers in this way. . What is a customer loyalty program? Identify the benefits of your customer loyalty program. What will your customer loyalty program entail?

SaaS 79

SaaS Surveys Feedback Marketing 79

CSM Magazine

MAY 30, 2016

The reasons to embrace Customer Experience Management can be various, but the common truth is that businesses now find it hard to resist jumping on the bandwagon too as the age of the customer is finally and irrevocably here. marketing automation (think customer journey mapping and personalized content marketing).

Customer Experience 64

Customer Experience Management CRM Journey mapping 64

CustomerSuccessBox

DECEMBER 6, 2021

His brainchild, Sixteen Ventures , is his medium of sharing his expertise and ideas to help businesses obtain sales acceleration and augment customer engagement. His blog is highly credited as one of the richest sources of actionable information and guidance on Customer Success and SaaS growth. Alex Farmer. Dave Jackson.

SaaS 52

SaaS Customer advocacy Coaching B2B 52

CSM Magazine

FEBRUARY 8, 2022

Marketers, community managers, sales executives, and customer relationship teams leverage Airmeet’s 360-degree attendee engagement suite to dive deep into audience needs and dynamically update their customer engagement strategy with highly interactive touchpoints. commented Sumit Jain, Senior Partner at Sistema Asia Fund.

Education 52

Education Government Customer centricity SaaS 52

ChurnZero

JANUARY 24, 2022

Customer centricity is a customer-focused mindset that places the user’s experience at the forefront of the business strategy. With customer centricity, the sale of the product or service is driven by the commitment to ensure that the customer is happy. Why Is Customer Centricity Important to Your Business?

Customer centricity 98

Customer centricity Sales SaaS Accountability 98

ClientSuccess

MARCH 13, 2020

Like many of you, our original plan was to spend this week hanging out with other customer success, SaaS, and cloud folks at the SaaStr Annual conference. . We’ve seen an amazing outpouring of support from the SaaS community. If you know SaaStr, or just SaaS in general, then you know Jason.

SaaS 52

SaaS Enterprise Healthcare Sales 52

ClientSuccess

MARCH 13, 2020

Like many of you, our original plan was to spend this week hanging out with other customer success, SaaS, and cloud folks at the SaaStr Annual conference. . We’ve seen an amazing outpouring of support from the SaaS community. If you know SaaStr, or just SaaS in general, then you know Jason.

SaaS 52

SaaS Enterprise Healthcare Sales 52

ChurnZero

NOVEMBER 16, 2018

Last week we had the opportunity to travel to London to sponsor and exhibit at the Pulse Europe 2018 Conference as a Silver sponsor. For those of you that might not know – this is the premier Customer Success conference in Europe. Customer Success is one of the fastest growing professions in the modern economy.

SaaS 49

SaaS Customer retention Customer Support Enterprise 49

ChurnZero

SEPTEMBER 29, 2020

For the first time in nine years, HubSpot’s INBOUND conference was not able to hosted as an in-person experience for obvious reasons. Instead they created a new immersive online experience that took the course over two days (September 22 & 23, 2020). . Customer Service ? Customer Experience .

SaaS 59

SaaS Metrics Best practices Customer retention 59

JustCall

MARCH 8, 2023

And customer experience has emerged as one of those areas where they have had a significant impact over the past few years. Annette Franz is a renowned customer experience thought leader, consultant, coach, and author with over 30 years of experience in the industry. Annette Franz Founder and CEO, CX Journey Inc.

Chief Customer Officer 52

Chief Customer Officer Consulting Consulting Customer centricity 52

ChurnZero

OCTOBER 16, 2020

Whether Customer Success or Sales should own the renewal, expansion, and upsell is a hot-button issue in today’s SaaS sphere. As such, we decided to tap industry experts for a verbal duel on the subject where the winners take home the esteemed (and priceless) prize of bragging rights and SaaS street cred.

Upselling 98

Upselling SaaS Sales Accountability 98

ChurnZero

JANUARY 23, 2019

Reporting to the Director of Marketing, this role aligns ChurnZero’s marketing and sales efforts. The manager is responsible for developing, managing and measuring outbound marketing programs encompassing, roadshow events, conferences/tradeshows, email marketing, and sales enablement. Must-have skills and experience.

Marketing 40

Marketing Management SaaS Best practices 40

Education Services Group

JANUARY 25, 2023

Q: Are both Customer Success and Sales paying attention to the AI input? I mean to a certain extent, Chorus and Gong bring this to life, but I think Sales is ahead of post-Sales in terms of technical sophistication, resource allocation, operation, and budget. I mean, I’m that old, and you’d have to fight it.

Finance 52

Finance Sales Morale SaaS 52

JustCall

NOVEMBER 25, 2022

Sales calls are recorded, transcribed, and analyzed using conversation intelligence (CI) software. CI software can scan sales conversations to find keywords and conversational topics, allowing users to instantly jump to particular spots in the recordings of sales calls and further examine insightful data. G2 Reviews: 4.5

Real estate 52

Real estate CRM Coaching Contact Center 52

ChurnZero

AUGUST 30, 2019

It was a 1-day turbo-charged event in San Francisco with the best-of-the-best in Sales, Marketing, and Customer Success. Our very own CEO, You Mon Tsang, had a part of the action and was one of the conference mentors and organized a Super Braindate on – Customer Success for the C-Suite: Why Churn Matters. No Surprises!

SaaS 40

SaaS Customer centricity Sales Metrics 40

Amity

MARCH 27, 2017

SaaS Tattler Issues 102: Empowering One Another - Marketing and Customer Success. We often talk about Sales and Customer Success alignment, but there are endless opportunities for Marketing to work with Customer Success at different customer lifecycle stages. NPS is all about actionable data.

Marketing 52

Marketing SaaS Education Customer retention 52

ChurnZero

SEPTEMBER 20, 2022

At Propel, Rocketlane’s annual global conference for customer onboarding and implementation professionals, Customer Success expert and principal consultant at Service Excellence Partners, Ed Powers, talked about how we can create ideal, favorable customer experiences if we understand the principles of neuroscience.

Construction 52

Construction Consulting Consulting SaaS 52

SmartKarrot

FEBRUARY 15, 2022

Success in SaaS is not as easy as it seems. Boosting sales and acquiring customers will not be sufficient. You need to retain customers, and the best way to do that is with winning customer success strategies. A key aspect of customer retention and customer success is ensuring you get customer loyalty.

SaaS 10

SaaS Education Upselling Technical Support 10

Nicereply

FEBRUARY 22, 2023

I then moved to Nordstrom for two years in customer service. There, I excelled in fixing every receipt printer, mobile Point of Sale iPad, and cash register on the sales floor. They took the time to onboard me to the world of SaaS and technical / customer support. For five years, I worked at Chuck E Cheese’s.

Customer Support 52

Customer Support Technical Support SaaS Coaching 52

ChurnZero

JANUARY 24, 2022

Customer centricity is a customer-focused mindset that places the user’s experience at the forefront of the business strategy. With customer centricity, the sale of the product or service is driven by the commitment to ensure that the customer is happy. Why Is Customer Centricity Important to Your Business?

Customer centricity 52

Customer centricity Sales SaaS Accountability 52

ChurnZero

JANUARY 24, 2022

Customer centricity is a customer-focused mindset that places the user’s experience at the forefront of the business strategy. With customer centricity, the sale of the product or service is driven by the commitment to ensure that the customer is happy. Why Is Customer Centricity Important to Your Business?

Customer centricity 52

Customer centricity Sales SaaS Accountability 52

Mindtouch

APRIL 17, 2017

The answer is everybody’s—support agents, sales reps, marketers, product teams, etc.—and All the evidence points to a longer shelf life when it comes to focusing on your customer rather than your sales and renewals. Seek them at Pulse or a conference near you to deepen your connection. Download the List.

SaaS 81

SaaS Consulting Consulting Marketing 81

Netomi

JANUARY 5, 2022

This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. At Netomi, we deeply care about improving the customer experience. Can I Work a Customer Service Job from Home? Adrian Swinscoe.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Mindtouch

MAY 13, 2016

A hand on their customer’s pulse! Ok, so Gainsight might produce the software that others use to listen in, but that doesn’t mean they don’t track their own customer’s heartbeat as well. This is known as the perpetual sale (as opposed to a SaaS business model based on subscriptions). Transcript of Interview.

Self service 48

Self service SaaS Sales Best practices 48

ChurnZero

SEPTEMBER 14, 2018

Last week wrapped up the 7th annual INBOUND conference hosted by HubSpot. INBOUND is an industry event designed to gather Marketing, Sales, and Customer Success professionals all in one place to learn and get inspired together. Check out our top ten Customer Success takeaways from INBOUND 2018. Solve for the customer.

Education 66

Education Customer retention B2B SaaS 66

JustCall

APRIL 12, 2023

Customer experience is more important than ever before for companies to gain an edge in today’s highly competitive business landscape. Their sales support could tag and make notes on the call using Power Dialer while also automating selected calls 6. Which Software is Best for Your Business?

Real estate 52

Real estate Interactive Voice Response CRM Call Center 52

SmartKarrot

AUGUST 12, 2021

With the increasing expectations of customers, companies need to look out for new ways to interact and improve their processes and service quality. In this context, many organizations are leveraging AI to boost their customer experience (CX) with more innovative techniques. How is AI Being Applied to Improve Customer Experience?

Customer Experience 11

Customer Experience Automotive Chatbots Big data 11

SmartKarrot

JUNE 10, 2020

That’s why many companies are shifting their customer strategy, including ongoing customer growth and care from the account manager to the customer success manager. Develop Strong Customer Relationship . Encourage Customers to Upgrade their Products .

SaaS 11

SaaS Management Feedback Education 11

ChurnZero

DECEMBER 20, 2019

C S and Sales strengthen their bond. . As we move into 2020, I envision a stronger alignment between C S and Sales. By joining forces and clarifying roles, both teams can deliver a better customer experience and drive more revenue for their organizations. . . Kristen Hayer , CEO, The Success League .

Chief Customer Officer 80

Chief Customer Officer Sales Customer centricity SaaS 80

Natalie Petouhof

JANUARY 19, 2016

MY POV: My overall take away is that Oracle has built / are building the most comprehensive cloud offering – Data as a Service (DaaS), Software as a Service (SaaS), Platform as a Service (PaaS) and Infrastructure as a Service (Iaas). I’m walking into a situation where there is an issue that has not been resolved.

B2B 60

B2B SaaS B2C Advertising 60

TechSee

JANUARY 25, 2023

Just one negative interaction with a technician can spoil a company’s reputation, so field service management must continuously find ways to meet growing expectations for quicker resolutions, shorter arrival times, and better overall customer experiences. Today, Robb leads field services for Sleep Number ( www.sleepnumber.com ).

Automotive 41

Automotive Management Enterprise B2B 41

Fonolo

NOVEMBER 21, 2018

At their annual Signal conference, they announced a chatbot platform. Analyst Dave Michels put it this way : “Vonage is becoming a SaaS and IP powerhouse” and later added : “Just look at Vonage and RingCentral – these two competitors were selling the same inContact solution … Resellers are fine, but the real opportunity is owning the stack.”

Call Center 57

Call Center Contact Center Chatbots Engineering 57

SmartKarrot

FEBRUARY 8, 2022

Develop a trusted advisor relationship with key customer stakeholders and executive sponsors to fully understand the publishers’ business strategies and measurements for success. Serve as a customer advocate internally while effectively collaborating with internal teams including product management, sales, design, QA, and engineering.

Upselling 19

Upselling B2B Customer centricity SaaS 19