CSM Practice

MAY 13, 2020

CSM Practice conducted a weekly survey to observe potential improvements with how the crisis impacted SaaS companies and customer success management teams. Our COVID-19 survey also focused on uncovering SaaS companies’ plans for returning to working in the office. Sales and Retention Forecast. Sales and Customer Success.

SaaS 83

SaaS Surveys Upselling Customer retention 83

ChurnZero

SEPTEMBER 8, 2021

A year has gone by since the COVID-19 pandemic shuttered doors to in-person conferences, and the industry responded accordingly by converting most live events into virtual experiences. Top Three In-Person Conferences for Customer Success Professionals to Attend in 2021. SaaStr Annual 2021 – September 27-29, 2021 San Mateo, CA.

Personalization 52

Personalization SaaS Upselling B2B 52

Education Services Group

JULY 5, 2022

I was lucky enough to attend The Customer Conference Europe 2022 in London, and after taking in what was a very full two days of information, thoughts, opinions, and interaction, I’ve untangled all that I experienced and observed to come away with five key points that really resonated: 1. CS in the non-SaaS space is growing.

SaaS 52

SaaS Customer centricity Best practices Upselling 52

ChurnZero

OCTOBER 30, 2020

Top SaaS CEOs Talk Compensation, Automation, and Investors. No one knows what the future holds (as 2020 has made abundantly clear) but that didn’t stop us from asking top SaaS CEOs what’s next for Customer Success. Customer Success Compensation Catches Up to Sales. So much more happens after that initial sale.

SaaS 93

SaaS Chief Customer Officer Sales Metrics 93

CSM Magazine

MARCH 12, 2021

Here are five must-have SaaS (Service as a Software) tools for teams working from home. #1: It’s a fantastic SaaS tool with a visual interface that allows for real-time updates on business activity. Use it as a company overview platform, a sales pipeline, or even for product development. 2: Zoom for Video Conferences.

SaaS 52

SaaS Scripts Enterprise Accountability 52

aircall

SEPTEMBER 15, 2021

Beyond hitting your sales goals, focusing on professional development is key to growing your career. Taking courses, attending conferences and events, and networking are all great strategies, but heading to the stacks is one of the easiest ways you can boost your sales knowledge. The Aircall Team’s Top 10 Sales Books.

Sales 62

Sales SaaS Best practices Metrics 62

CrazyCall

SEPTEMBER 4, 2018

Sales influencers adore doing this. Of course we can’t highlight thousands, indeed tens of thousands of inspirational and experienced sales executives, but we’ve created this list of 21 influencers who constantly share helpful advice, sales tips & tricks on social media and make up the world of sales, including the social selling.

Sales 129

Sales SaaS CRM B2B 129

Mindtouch

FEBRUARY 12, 2018

Temple Grandin is just one of the top industry influencers explaining the Training Conference & Expo in their own words. With an incredibly short and succinct message, they each give you their perspective on why the Training Conference & Expo is so unique and some benefits of attending. This conference never disappoints.

SaaS 48

SaaS Marketing Personalization Sales 48

aircall

FEBRUARY 1, 2021

Have you ever looked at a high-performing sales team and wondered what kind of sales team training empowered them to be the best? spend over $70 billion on sales training every year. As you develop your sales team training program, you’ll need to have a good understanding of the purpose and goals of the training.

Best practices 62

Best practices Sales Call Center Coaching 62

ChurnZero

APRIL 8, 2022

At other conferences, I have sometimes felt like I’m sitting through a sales pitch, and I didn’t feel like that in any of the sessions I attended at BIG RYG. Honestly, it was an amazing in-person conference. Great conference. It’s a sales-free safe space. Customer Success is a growing SaaS community.

SaaS 98

SaaS Sales Personalization 98

CrazyCall

NOVEMBER 22, 2018

And sales tips are no different. Once you type your question on how to become better in sales in Search, you’ll get 101 sales advice in return. In this respect we’ve decided to launch our blog series putting together the interviews with top sales experts that are actually making an impact and willing to share their knowledge.

Sales 61

Sales SaaS Coaching Outbound sales 61

Totango

JUNE 6, 2018

TSW’s 2018 theme was Blending Service and Sales Motions. The event focused on how to take customer data and turn it into actionable insights using new technologies and increasing collaboration among sales and service. SaaS solutions have short license terms – typically one year, but usually not more than three.

SaaS 48

SaaS Best practices Sales Technology 48

ChurnZero

DECEMBER 29, 2020

Today, you’d be hard-pressed to find a high-velocity sales, marketing, or product team without a designated operations function. The SaaS Debate: Who Owns the Renewal and Upsell? Customer Success vs. Sales. You can watch all the on-demand sessions from the conference now.) To find out who wins, check out the recap.

SaaS 98

SaaS Chief Customer Officer Upselling Metrics 98

ChurnZero

OCTOBER 5, 2021

Last week we had the much anticipated opportunity to sponsor, attend, and speak at the in-person 2021 SaaStr Annual conference. SaaS customers are only using 50% of the licenses that they buy- @markroberge. Customer Success begins in Sales and needs to be part of your funnel. SaaStrAnnual pic.twitter.com/I2uKtsYdjp.

SaaS 95

SaaS B2B Customer retention Sales 95

Amity

FEBRUARY 18, 2014

In Part 1 we expanded Geoffrey Moore’s Four Gears model to this emerging B2B model ( SaaS 2.0 ) In this post we will examine how to operationalize the four gears. Four Gears Model for B2B SaaS. This new requirement to focus on customer outcomes is forcing B2B SaaS vendors to adopt new strategies, tactics and operations.

B2B 48

B2B SaaS Customer advocacy Metrics 48

ChurnZero

SEPTEMBER 8, 2020

Back in February we felt our first hit in the industry with the cancellation of the beloved SaaStr Annual conference. Into SaaS ? Types of companies that aren’t easy: vision-led, sales-led & committee-led. We all face the same challenges in understanding SaaS businesses. . Calculating churn can be tricky.

SaaS 90

SaaS Upselling Customer centricity Engineering 90

Totango

JUNE 8, 2022

OK, maybe not the world, but they have become an increasingly important factor these days for helping SaaS companies understand whether their products and services are keeping customers engaged and delivering value, so they can prevent churn, increase expansion and earn higher valuations. Enable Digital-First Customer Success.

SaaS 87

SaaS Best practices CRM Enterprise 87

CustomerSuccessBox

DECEMBER 4, 2018

In the SaaS world, the customer-acquisition-cost (CAC) is high and the initial payment is peanuts compared to the lifetime value (LTV) of the customer. Without a high customer retention rate, a SaaS company will shut down, no matter how great the other metrics are. Communication can be via call, video conference or via email.

Best practices 40

Best practices Customer retention SaaS Metrics 40

ClientSuccess

JANUARY 25, 2021

For most customer success departments, the internal department you work closest with and most often is definitely sales. This is all to say that while working closely with sales departments comes naturally to most CSMs, bringing in other departments – such as marketing – can sometimes leave both customers and internal teams wanting more.

Customer retention 81

Customer retention Marketing SaaS Accountability 81

Cincom

FEBRUARY 22, 2021

Virtual Conference with Purely CRM and Microsoft MVP, Rick McCutcheon. Increase sales dollars per quote, and quote volume. Chris Moffett | Head of Sales & Market Development for Purely CRM in Vancouver, BC. Robert Kavanagh | Canadian Head of Sales, Cincom Systems. Join Cincom Systems, Inc. Reduce errors in quotes.

Finance 52

Finance CRM Upselling SaaS 52

ChurnZero

JUNE 16, 2020

SaaStock has been helping SaaS businesses gain traction, grow and scale for the last five years with their in-person conferences. “ #SaaS business models are evolving in the performance economy. Some learnings: • SaaS cos typically spend ~10% of their ARR on Marketing Programs. Customers Demand Value.

SaaS 92

SaaS Customer retention Customer centricity B2B 92

ClientSuccess

JULY 6, 2022

Instead of getting a free sandwich after ten purchases, however, a SaaS organization’s customer loyalty program goes above and beyond a simple gift. It combines customer success, marketing, and sales and definitively thanks your customers while giving them new reasons to connect with your team. Complimentary conference admission.

SaaS 79

SaaS Surveys Feedback Marketing 79

CustomerSuccessBox

DECEMBER 6, 2021

His brainchild, Sixteen Ventures , is his medium of sharing his expertise and ideas to help businesses obtain sales acceleration and augment customer engagement. His blog is highly credited as one of the richest sources of actionable information and guidance on Customer Success and SaaS growth. Alex Farmer. Dave Jackson.

SaaS 52

SaaS Customer advocacy Coaching B2B 52

JustCall

JANUARY 17, 2023

The three-day conference will take place between January 24th and 26th, 2023, at New York Hilton Midtown. Sebastian Badea is the Head of Real Estate Partnerships at SaaS Labs, the parent company of JustCall. JustCall is a cloud phone and SMS software built for sales and support teams. What, when, where? Find him on LinkedIn.

Real estate 11

Real estate Call Logging SaaS CRM 11

ChurnZero

MARCH 24, 2023

So many CEOs and CROs are searching for a singular metric to measure performance because they’re used to managing sales teams. Related resource: The crucial nuance behind seven top Customer Success metrics for SaaS companies 2: Should Customer Success own renewal and expansion? What’s your sales motion?

Upselling 98

Upselling Metrics SaaS Sales 98

ChurnZero

MARCH 24, 2023

So many CEOs and CROs are searching for a singular metric to measure performance because they’re used to managing sales teams. Related resource: The crucial nuance behind seven top Customer Success metrics for SaaS companies 2: Should Customer Success own renewal and expansion? What’s your sales motion?

Upselling 97

Upselling Metrics SaaS Sales 97

CSM Magazine

FEBRUARY 8, 2022

Marketers, community managers, sales executives, and customer relationship teams leverage Airmeet’s 360-degree attendee engagement suite to dive deep into audience needs and dynamically update their customer engagement strategy with highly interactive touchpoints. commented Sumit Jain, Senior Partner at Sistema Asia Fund.

Education 52

Education Government Customer centricity SaaS 52

ChurnZero

SEPTEMBER 15, 2020

The BIG RYG Customer Success Conference is one of the best ways to stay up-to-date on the latest trends. Mike Davis, VP of Sales, TaskRay. Regardless of whether you’re a SaaS organization, Customer Success has rapidly become a company-wide priority. Read on to learn three must attend BIG RYG sessions for CXOs. . .

SaaS 59

SaaS Upselling Sales 59

ChurnZero

APRIL 7, 2021

Build awareness and trust – By nature third party review sites are automatically more credible than just taking a sales rep’s word for it, that your product/service will bring the value your customers need. Being able to help arm your Sales team with positive customer testimonials, is pure gold.

B2B 81

B2B Feedback SaaS Sales 81

ClientSuccess

MARCH 13, 2020

Like many of you, our original plan was to spend this week hanging out with other customer success, SaaS, and cloud folks at the SaaStr Annual conference. . We’ve seen an amazing outpouring of support from the SaaS community. If you know SaaStr, or just SaaS in general, then you know Jason.

SaaS 52

SaaS Enterprise Healthcare Sales 52

ClientSuccess

MARCH 13, 2020

Like many of you, our original plan was to spend this week hanging out with other customer success, SaaS, and cloud folks at the SaaStr Annual conference. . We’ve seen an amazing outpouring of support from the SaaS community. If you know SaaStr, or just SaaS in general, then you know Jason.

SaaS 52

SaaS Enterprise Healthcare Sales 52

Mindtouch

FEBRUARY 7, 2017

Whether you call it cloud software or SaaS, one thing is clear: the cloud has changed the way all business operates. From high-growth tech startups to legacy enterprise corporations, SaaStr’s Annual conference for SaaS experts hosts a wide spectrum of attendees united by technology, tactics, and direction.

Customer advocacy 48

Customer advocacy SaaS Enterprise Accountability 48

ChurnZero

OCTOBER 16, 2020

Whether Customer Success or Sales should own the renewal, expansion, and upsell is a hot-button issue in today’s SaaS sphere. As such, we decided to tap industry experts for a verbal duel on the subject where the winners take home the esteemed (and priceless) prize of bragging rights and SaaS street cred.

Upselling 98

Upselling SaaS Sales Accountability 98

ChurnZero

NOVEMBER 16, 2018

Last week we had the opportunity to travel to London to sponsor and exhibit at the Pulse Europe 2018 Conference as a Silver sponsor. For those of you that might not know – this is the premier Customer Success conference in Europe. Top 15 Takeaways from Pulse Europe 2018. Customer Success is a Top-Down, Company Wide Commitment.

SaaS 49

SaaS Customer retention Customer Support Enterprise 49

ChurnZero

JANUARY 24, 2022

With customer centricity, the sale of the product or service is driven by the commitment to ensure that the customer is happy. Once the sale is made, the company maintains its ties with the customer to ensure their enduring satisfaction with the product. Encourage employees to sit in on customer service calls or industry conferences.

Customer centricity 98

Customer centricity Sales SaaS Accountability 98

ChurnZero

JANUARY 23, 2019

Reporting to the Director of Marketing, this role aligns ChurnZero’s marketing and sales efforts. The manager is responsible for developing, managing and measuring outbound marketing programs encompassing, roadshow events, conferences/tradeshows, email marketing, and sales enablement. Primary responsibilities and day-to-day.

Marketing 40

Marketing Management SaaS Best practices 40

Education Services Group

JANUARY 25, 2023

Q: Are both Customer Success and Sales paying attention to the AI input? I mean to a certain extent, Chorus and Gong bring this to life, but I think Sales is ahead of post-Sales in terms of technical sophistication, resource allocation, operation, and budget. I mean, I’m that old, and you’d have to fight it.

Finance 52

Finance Sales Morale SaaS 52