CSM Practice

MAY 13, 2020

CSM Practice conducted a weekly survey to observe potential improvements with how the crisis impacted SaaS companies and customer success management teams. We generated an overall analysis of the pandemic effects on Customer Success from around the globe. They were able to communicate efficiently with customers and the company.

SaaS 83

SaaS Surveys Upselling Customer retention 83

CSM Magazine

JANUARY 26, 2022

PCI Pal , the global cloud provider of secure payment solutions for business communications, has today announced the details of its second annual Payments conference focused on the future of security and customer experience. A whitepaper detailing the key insights from the first annual conference can be found here.

Government 52

Government SaaS Engineering Best practices 52

CSM Magazine

JANUARY 28, 2021

Industry leaders from across the global payments and security space will feature at a virtual conference including Oracle and PayPal. Register for PCI Pal’s free virtual conference – Click here. For more information on PCI Pal visit www.pcipal.com , call +44 207 030 3770 to arrange a demonstration or follow PCI Pal on Twitter.

Government 52

Government SaaS Customer Experience Marketing 52

Mindtouch

FEBRUARY 12, 2018

Temple Grandin is just one of the top industry influencers explaining the Training Conference & Expo in their own words. With an incredibly short and succinct message, they each give you their perspective on why the Training Conference & Expo is so unique and some benefits of attending. This conference never disappoints.

SaaS 48

SaaS Marketing Personalization Sales 48

ChurnZero

DECEMBER 14, 2023

“Every few minutes she would have to pick up the phone and write in the appointments, and it really disrupted the flow for her clients,” Dave said in a fireside chat with ChurnZero CEO You Mon Tsang at the most recent BIG RYG conference. In Dave’s words, Squire was providing a “worse customer experience.” Why?

SaaS 52

SaaS Feedback Marketing Enterprise 52

CustomerSuccessBox

AUGUST 25, 2022

The SaaS space is ever-changing and growing. So, how does one keep up with the SaaS trends? Attending Customer Success events in 2022 ensures your SaaS business is at par with the current industry trends. However, with the onset of the COVID pandemic, various aspects of customer service and experience drastically changed.

SaaS 52

SaaS Education Metrics Marketing 52

ChurnZero

SEPTEMBER 26, 2019

2019 SaaS Awards Announced – Appealie Honors Best Product and Leaders in SaaS. . APPEALIE has announced the winners of the 2019 SaaS Awards, including inaugural executive and investor awards. 23 SaaS apps were recognized for their demonstrated excellence and customer outcomes. OVERALL SAAS AWARD WINNERS.

SaaS 45

SaaS Benchmark Surveys Feedback 45

SmartKarrot

SEPTEMBER 28, 2020

SaaS industry has been taking a massive shape in the recent few years. The global SaaS market is expected to reach worth $130 billion by the end of the year 2020. With such a boom in the industry, entrepreneurs and SaaS founders are more than willing to stay updated on the current trends. Why attend SaaS conference?

SaaS 10

SaaS B2B Big data Enterprise 10

CustomerSuccessBox

JUNE 8, 2022

Customer Success is steadily gaining importance globally and is the first line of defense for most SaaS firms. Whether it is to boost conversions, reduce churn or drive retention, Customer Success is at the forefront always. This has translated into huge demand for customer success events around the globe.

SaaS 52

SaaS Best practices Personalization Customer Experience 52

CustomerSuccessBox

DECEMBER 6, 2021

Here you’ll find customer success events, conferences, and books that will help you get ready for the new year 2022 and beyond. SaaStock is the best conference in Europe for SaaS founders and Executives. You get to connect with founders, executives, and investors to help you build your B2B SaaS companies.

SaaS 52

SaaS contact center solutions B2B Contact Center 52

Amity

NOVEMBER 21, 2016

SaaS customer success leaders publicly encourage greater adoption of this practice. Peter Armaly, a customer success expert with Oracle Marketing Cloud, argued in his presentation at the 2016 Customer Success Summit that it should be a foundational activity of CSMs. Strategy 3: Customer Benchmarking using Vendor Surveys.

Benchmark 59

Benchmark SaaS Best practices Metrics 59

ChurnZero

DECEMBER 29, 2020

Customer Success teams can easily level up their performance and optimize their output by using third-party integrations to bring their company-wide customer data into a central hub. How To Nail Implementation and Customer Success Handoffs. The SaaS Debate: Who Owns the Renewal and Upsell? Customer Success vs. Sales.

SaaS 98

SaaS Chief Customer Officer Upselling Metrics 98

Nicereply

MARCH 23, 2021

Blake Morgan – Influencer, Customer Experience Consultant and all around smart lady, Blake’s been sharing her knowledge as a Forbes contributor for years, host of The Modern Customer Podcast. Sarah Hatter – Founder of the Elevate conferences (Support, Women and Leadership themed conferences each year.

Chief Customer Officer 141

Chief Customer Officer Customer Service Consulting Consulting 141

ProProfs Blog

APRIL 17, 2020

Businesses big and small are leveraging the power of holding live events to maximize brand value, drive revenue, and improve customer experience. For e.g., If you are hosting a seminar on a SaaS-based software, ask questions like: “How does the future of the SaaS industry look to you?

Surveys 125

Surveys SaaS Feedback Advertising 125

Totango

JUNE 8, 2022

OK, maybe not the world, but they have become an increasingly important factor these days for helping SaaS companies understand whether their products and services are keeping customers engaged and delivering value, so they can prevent churn, increase expansion and earn higher valuations. A multi-dimensional customer view.

SaaS 88

SaaS Best practices CRM Enterprise 88

ChurnZero

OCTOBER 5, 2021

Last week we had the much anticipated opportunity to sponsor, attend, and speak at the in-person 2021 SaaStr Annual conference. SaaS customers are only using 50% of the licenses that they buy- @markroberge. Would you want your friends to go through your organization’s customer experience?

SaaS 95

SaaS B2B Customer retention Sales 95

ClientSuccess

JULY 6, 2022

And as customer success leaders, it’s even harder to develop programs and processes to give your team the freedom and flexibility to engage with customers in this way. . What is a customer loyalty program? Identify the benefits of your customer loyalty program. What will your customer loyalty program entail?

SaaS 79

SaaS Surveys Feedback Marketing 79

CSM Magazine

NOVEMBER 3, 2022

She supported SuccessFactors’ goals of high growth and IPO through events, and developed corporate event programs like SuccessConnect, SuccessFactors’ annual user conference. “As a marketer, I know firsthand how important it is to have a strong grasp on the voice of the customer, from acquisition to retention.

Marketing 52

Marketing SaaS Feedback Management 52

CustomerSuccessBox

DECEMBER 6, 2021

His brainchild, Sixteen Ventures , is his medium of sharing his expertise and ideas to help businesses obtain sales acceleration and augment customer engagement. His blog is highly credited as one of the richest sources of actionable information and guidance on Customer Success and SaaS growth. Aaron Thompson. Alex Farmer.

SaaS 52

SaaS Customer advocacy Coaching B2B 52

ClientSuccess

MAY 10, 2019

The new logo incorporates our mission to build global customer success leadership summits with the best content, the best experiences, and the best connections. The CS100 Summit is the premier conference for customer success executives & SaaS leaders. Don’t get stuck in a boring conference hall.

SaaS 48

SaaS Metrics Technology Customer Experience 48

CSM Magazine

MAY 30, 2016

The reasons to embrace Customer Experience Management can be various, but the common truth is that businesses now find it hard to resist jumping on the bandwagon too as the age of the customer is finally and irrevocably here. marketing automation (think customer journey mapping and personalized content marketing).

Customer Experience 64

Customer Experience Management CRM Journey mapping 64

CSM Magazine

FEBRUARY 8, 2022

Offering two product formats – ‘Conference ‘ and ‘ Social Webinar ‘, Airmeet enables businesses and organizations to break boundaries, build relationships and unlock new revenue streams. Airmeet provides an innovative platform that benefits both online and offline conference features. About Airmeet Inc.

Education 52

Education Government Customer centricity SaaS 52

SmartKarrot

SEPTEMBER 28, 2020

Let me introduce you to customer success conferences, which is like a vacation in disguise. As the demand for customer success is booming the market, so has the need for education arisen. And forums, workshops, and conferences play a pivotal part in educating the audience. The Customer Fest Show.

SaaS 10

SaaS Education B2B Marketing 10

ChurnZero

SEPTEMBER 29, 2020

For the first time in nine years, HubSpot’s INBOUND conference was not able to hosted as an in-person experience for obvious reasons. Instead they created a new immersive online experience that took the course over two days (September 22 & 23, 2020). . Customer Service ? Customer Experience .

SaaS 59

SaaS Metrics Best practices Customer retention 59

ChurnZero

NOVEMBER 16, 2018

Last week we had the opportunity to travel to London to sponsor and exhibit at the Pulse Europe 2018 Conference as a Silver sponsor. For those of you that might not know – this is the premier Customer Success conference in Europe. Customer Success is one of the fastest growing professions in the modern economy.

SaaS 49

SaaS Customer retention Customer Support Enterprise 49

ClientSuccess

MARCH 13, 2020

Like many of you, our original plan was to spend this week hanging out with other customer success, SaaS, and cloud folks at the SaaStr Annual conference. . We’ve seen an amazing outpouring of support from the SaaS community. If you know SaaStr, or just SaaS in general, then you know Jason.

SaaS 52

SaaS Enterprise Healthcare Sales 52

SmartKarrot

FEBRUARY 15, 2022

Success in SaaS is not as easy as it seems. Boosting sales and acquiring customers will not be sufficient. You need to retain customers, and the best way to do that is with winning customer success strategies. A key aspect of customer retention and customer success is ensuring you get customer loyalty.

SaaS 10

SaaS Education Upselling Technical Support 10

ClientSuccess

MARCH 13, 2020

Like many of you, our original plan was to spend this week hanging out with other customer success, SaaS, and cloud folks at the SaaStr Annual conference. . We’ve seen an amazing outpouring of support from the SaaS community. If you know SaaStr, or just SaaS in general, then you know Jason.

SaaS 52

SaaS Enterprise Healthcare Sales 52

JustCall

MARCH 8, 2023

And customer experience has emerged as one of those areas where they have had a significant impact over the past few years. Annette Franz is a renowned customer experience thought leader, consultant, coach, and author with over 30 years of experience in the industry. Annette Franz Founder and CEO, CX Journey Inc.

Chief Customer Officer 52

Chief Customer Officer Consulting Consulting Customer centricity 52

ClientSuccess

MARCH 20, 2019

These categories were developed by 100 of the top customer success leaders during a session at the CS100 Summit —the number one leadership conference for customer success leaders. In the ‘customer success metrics’ blogs that will follow, I will dive deeper into each category with examples and formulas. Financial Metrics.

Metrics 61

Metrics SaaS Customer advocacy Marketing 61

ChurnZero

JANUARY 24, 2022

Customer centricity is a customer-focused mindset that places the user’s experience at the forefront of the business strategy. With customer centricity, the sale of the product or service is driven by the commitment to ensure that the customer is happy. Why Is Customer Centricity Important to Your Business?

Customer centricity 98

Customer centricity Sales SaaS Accountability 98

Education Services Group

MAY 26, 2021

2020 proved that virtual learning can be a great alternative to being somewhere in person, and there’s no shortage of excellent virtual conferences, discussions, and gatherings to spark anyone’s interest. Customer Success webinars are no exception. Higher Logic. Higher Logic gets extra points for also being the creator of Gain.

Best practices 52

Best practices B2B SaaS Analytics 52

Netomi

JANUARY 5, 2022

This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. At Netomi, we deeply care about improving the customer experience. Can I Work a Customer Service Job from Home? Adrian Swinscoe.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

ChurnZero

JANUARY 23, 2019

The manager is responsible for developing, managing and measuring outbound marketing programs encompassing, roadshow events, conferences/tradeshows, email marketing, and sales enablement. Work with Sales and Customer Success to identify partners for ChurnZero roadshow events.

Marketing 40

Marketing Management SaaS Best practices 40

CrazyCall

SEPTEMBER 4, 2018

With over 1700+ employees so far, Hubspot, as a leading CRM, marketing, sales and customer experience platform brought in $114.6 Steli hasn’t always been a sales guru and executive of one of the fastest growing SaaS CRM. Coach to SaaS founders, Chief instigator at DanMartell.com. million in total revenue in Q1 2018.

Sales 129

Sales SaaS CRM B2B 129

ChurnZero

SEPTEMBER 20, 2022

At Propel, Rocketlane’s annual global conference for customer onboarding and implementation professionals, Customer Success expert and principal consultant at Service Excellence Partners, Ed Powers, talked about how we can create ideal, favorable customer experiences if we understand the principles of neuroscience.

Construction 52

Construction Consulting Consulting SaaS 52

ChurnZero

AUGUST 30, 2019

Our very own CEO, You Mon Tsang, had a part of the action and was one of the conference mentors and organized a Super Braindate on – Customer Success for the C-Suite: Why Churn Matters. Video] All of Your SaaS Questions Answered. Rules have changed in #saas Respect your customer. saas #saastrscale #scaleups.

SaaS 40

SaaS Customer centricity Sales Metrics 40