BlueOcean

MARCH 7, 2024

Blue Ocean, a world leader in customer care solutions, was named a Finalist today in the “Contact Center Outsourcing Provider of the Year” category in the 18 th annual Stevie ® Awards for Sales & Customer Service. Since the beginning, I knew there was something unique about this company. We saw there was a true cultural fit.

Sales 71

Sales Customer Service outsourcing Government 71

Callminer

NOVEMBER 13, 2018

At last month’s LISTEN event, we were excited to award three customers with LISTEN Awards for their achievements in speech analytics success. The LISTEN awards were presented to customer engagement analytics users whose efforts had a direct impact on improving business results for their companies.

First call resolution 260

First call resolution Analytics Sales Metrics 260

ShepHyken

MARCH 30, 2021

They discuss tips on how to achieve 5-Star ratings from the hospitality perspective. Top Takeaways: While it is an age-old adage that word of mouth is the most powerful advertising, many companies have not yet embraced this wonderful opportunity. Shep Hyken interviews Adele Gutman Milne , Culture and Guest Experience Expert.

Advertising 347

Advertising Marketing Feedback Customer Experience 347

TechSee

MARCH 7, 2023

She is a visionary leader and change agent with more than 20 years of experience successfully transforming contact center programs, centers, and regions to achieve breakthrough results. Elizabeth Parks, President, and CMO, Parks Associates – We never miss a new post or research from Elizabeth and her team.

Chief Customer Officer 207

Chief Customer Officer Contact Center Telecommunications Finance 207

ShepHyken

MARCH 18, 2024

They no longer compare you to direct competition but to the best experience they have from any company or brand. Facing technology waves of very high speed and exceptional changes in buyers’ needs, companies are about to step up the pace of development and make full use of the opportunities and possibilities inherent in the ongoing changes.

Customer Service 196

Customer Service Government Customer centricity Customer Experience 196

IdeasUnlimited

MARCH 28, 2024

In a remarkable acknowledgment of excellence and dedication, IdeasUnlimited has been honored with the prestigious 2023 Houston Award in the Call Center category. This recognition by the Houston Award Program, acknowledges the company’s outstanding contributions to the local community and its exceptional service in the business sector.

Call Center 52

Call Center Benchmark Best practices Customer Support 52

ShepHyken

NOVEMBER 1, 2022

They are now empowered to evaluate the companies that they want to work for based on what is valuable to them. Social media has become a form of digital theatre for people to see how companies respond to their customers’ positive or negative comments. Serve and Sell Your Customers with An Amazing Digital CX.

Personalization 296

Personalization Customer Service Sales Marketing 296

SmartAction

NOVEMBER 14, 2023

FORT WORTH, Texas, November 14 , 2023 SmartAction, a leading provider of AI-powered virtual agents for customer-obsessed brands, is thrilled to announce its recent recognition as the “Best Intelligent Virtual Agent Developer 2023 – USA” by New World Report in their prestigious Software and Technology Awards.

Virtual Agent 78

Virtual Agent Technology Contact Center Metrics 78

ShepHyken

JULY 28, 2023

Indicate credibility Your brand can leverage other relationships, existing customer loyalty , and achievements to nurture a sense of credibility and expertise. She shares what social proof is and how it nurtures credibility, builds trust, and increases profitability. So what is social proof? What is social proof?

voip 156

voip Marketing SaaS Personalization 156

CSM Magazine

MARCH 19, 2024

Job management software provider BigChange used International Women’s Day as a springboard to unveil a series of new awards. The BigChange Outstanding Women in Field Service Award was created to recognise and celebrate a woman of outstanding abilities who is working as a technician, engineer or operative within a field service industry.

Finance 52

Finance Engineering Coaching CRM 52

VirtualPBX

SEPTEMBER 19, 2023

Recognized for our cutting-edge approach, VirtualPBX is changing the way companies approach communication. In this blog post, we’ll delve into the world of VirtualPBX business phone plans and explore why our innovative approach has earned them industry recognition, including the most recent accolade of the 2023 TMC Teleworking Award.

Telecommunications 105

Telecommunications Enterprise Marketing Personalization 105

ShepHyken

JULY 23, 2021

On the other hand, around 40% of workers who leave companies voluntarily list poor career growth as a key factor. Relying on one another builds trust and helps every team member learn how to achieve multipart goals with others. . Inspires Creativity via Discussion Forums and Feedback . Assign and Track Performance Goals .

Feedback 391

Feedback Surveys Management Employee engagement 391

IdeasUnlimited

NOVEMBER 29, 2023

The recent announcement of IdeasUnlimited being honored with both the Clutch Global and Clutch Champion awards is a testament to the company’s exceptional standing in the business world. BPO involves outsourcing specific business functions to specialized service providers, allowing companies to focus on core competencies.

Business Process Outsourcing 59

Business Process Outsourcing industry standards Call Center outsourcing 59

CSM Magazine

APRIL 18, 2024

DSSL Group, the security systems company, has rolled-out a new field service management system from BigChange. The system has already helped the Essex-based company offset more than 200 tonnes of CO2 and achieve net zero running for its fleet of vehicles, as well as reducing paper use by around 20,000 sheets a year.

Management 52

Management Engineering CRM Finance 52

Interactions

MARCH 16, 2023

Interactions was awarded not one but two prestigious Stevie Awards at the 17th Annual Stevie® Awards for Sales & Customer Service , acknowledging our outstanding use of technology and partnership with NVIDIA.

Technology 62

Technology Customer Service Contact Center Sales 62

Joe Rawlinson

JULY 11, 2023

At times, companies make their employees feel neglected, which lowers employee morale and reduces their efficiency. If you wish for your firm to achieve new heights of success, value your employees. Make employee appreciation a part of your company’s culture. Don’t let your workers feel left out or unimportant.

Morale 60

Morale Feedback Accountability Marketing 60

Anexa BPO

AUGUST 15, 2023

The International Business Awards are the world’s premier business awards program. The International Business Awards are the world’s premier business awards program. This year’s competition also featured a number of new categories to recognize organizations’ and individuals’ achievements in sustainability initiatives.

outsourcing 52

outsourcing Sales Customer Service Marketing 52

ShepHyken

JANUARY 21, 2024

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. Product quality is important – and so is the customer service and experience that goes along with it! Yes, I said that.

Customer Service 146

Customer Service Advertising Chatbots Self service 146

ShepHyken

MARCH 23, 2021

Therefore, all companies need to continuously change and pivot to keep up with their customers’ expectations and rest of the business world. A lot of companies may have an intuitive belief of where their customers are in terms of their needs, expectations, and pain points. Remember that in the end, companies don’t buy anything.

B2C 196

B2C B2B Metrics Technology 196

IdeasUnlimited

FEBRUARY 12, 2024

IdeasUnlimited is overjoyed to announce its recent prestigious recognition by The Manifest as the “Most Reviewed Company – Global,” a testament to our steadfast commitment to excellence. This award underlines our dedication to delivering superior call center and virtual assistant support amongst other BPO services.

Technical Support 52

Technical Support Call Center call center solutions Customer centricity 52

ShepHyken

OCTOBER 26, 2021

They discuss what companies can learn from subscription models about focusing on the customer’s journey and feedback. How do companies ensure that their customers continuously get value over time so they don’t leave you for your competitors? What are the outcomes that your customers are trying to achieve?

SaaS 184

SaaS B2B Consulting Consulting 184

ShepHyken

JANUARY 28, 2024

My Comment: I love learning from iconic companies, and this week, we start our Top Five roundup with one of the most customer/guest-focused companies on the planet, Disney. The study comes as some companies remove self-checkout machines and others adjust their self-checkout operations. Here are my top five picks from last week.

Customer Service 163

Customer Service Consulting Consulting Customer Experience 163

CSM Magazine

SEPTEMBER 26, 2023

based outsourcing and co-sourcing provider, is thrilled to announce its recognition at the Society of Consumer Affairs Professionals (SOCAP) Impact Awards Gala. Premier BPO’s team was honored with two awards: The SOCAP Customer Service Star and the SOCAP Supreme Trainer. Premier BPO, a U.S.-based

outsourcing 59

outsourcing Customer Service Customer Care Technology 59

ShepHyken

MAY 29, 2023

In the recent Achieving Customer Amazement study , 69% of customers say loyalty programs are important to them. Loyalty and the CEO and Co-Founder of Loyalty Data Co , the parent company of StatusMatch.com , a loyalty platform that helps individual consumers and corporate clients get equivalent value status with a competing airline and hotel.

Airlines 156

Airlines Marketing Customer Experience Personalization 156

ShepHyken

MAY 31, 2022

Building the Most Customer Obsessed Company On the Planet. If ever in doubt, he wants every employee to ask, “What would the most customer-obsessed company in the world do?”. A customer-obsessed organization starts with knowing what the customer wants and then partnering with them to achieve it. Shep Hyken interviews Jeffrey T.

Customer Service 167

Customer Service Management Customer Experience 167

ShepHyken

AUGUST 20, 2019

Innovation from the World’s Leading Customer-Obsessed Company. Identify the durable customer needs in your industry—the things customers will consistently desire and seek out from companies regardless of other changeable factors. Are you a “day one company” or a “day two company”? Shep Hyken interviews John Rossman.

Personalization 356

Personalization Customer Service 356

ShepHyken

NOVEMBER 30, 2021

system of management, the founder of Bain & Company ‘s?Loyalty?practice, They discuss how companies can use Net Promoter Score to enrich lives and drive sustainable growth. They discuss how companies can use Net Promoter Score to enrich lives and drive sustainable growth. Net Promoter®?system Net Promoter® ?system

Metrics 173

Metrics Management Customer Service Customer Experience 173

IdeasUnlimited

JUNE 9, 2023

With workers joining in from all over the world, the global team celebrated the successful completion of 12 years as a company. A company full of happy workers is a company geared towards success. To commemorate outstanding workers, the virtual event also dedicated a section for awards.

Enterprise 98

Enterprise Personalization B2B Sales 98

ShepHyken

OCTOBER 19, 2021

Companies need data about their customers so they can continue to automate and personalize customer experiences even as they scale. EverAfter was created exactly to meet that need, allowing companies to personalize the customer experience beginning with the initial contract all the way through renewal and expansion. New York Times ?bestselling

Personalization 190

Personalization Customer Experience Sales Customer Service 190

Contact Center Pipeline

JULY 11, 2017

In May 2017, the International Customer Management Institute (ICMI) recognized Bob Furniss, VP, Global Service Cloud Practice, Bluewolf, an IBM Company, with its Lifetime Achievement Award.

Contact Center 213

Contact Center Personalization Management Customer Service 213

CSM Magazine

MARCH 14, 2024

Environmental management company Green Spark is using the latest cloud and mobile technology to boost sustainable business growth. Long before BigChange, Green Spark relied on spreadsheets and e-mails, as did most companies at the time, but the need to scale and grow led to the search for improvement.

Management 52

Management CRM Engineering Finance 52

CSM Magazine

FEBRUARY 16, 2024

One of the other main dimensions of the event is its lineup of speakers, coming from a range of multinational companies. As digital channels increasingly influence daily personal interactions, there is a growing anticipation for companies to integrate digital technology across all business operations.

Contact Center 52

Contact Center Big data Call Center Technology 52

CX Global Media

MAY 24, 2018

I had the delightful experience and honor to interview Adrianna shortly after the she received her recognition at the ICMI Global Contact Center Awards ceremony at the CCExpo in Orlando. What I heard was: Humility : She thanked her team, her company ( BuildASign.com ), and managers. Against All Odds. Skills to Develop.

industry standards 257

industry standards Contact Center Morale Call Center 257

ShepHyken

OCTOBER 9, 2023

5 Elements to Maintaining Consumer Trust in Today’s Experience Economy by Barbara Holzapfel (Fast Company) Earning customer trust does not require a complex strategy, but it needs a thorough understanding of the customer and a strong desire to deliver truly differentiated and empathetic experiences. But it happens.

Customer Service 155

Customer Service Airlines Customer Experience Technology 155

CSM Magazine

OCTOBER 24, 2023

Calabrio , the workforce performance company, has announced the winners of its annual ONE Awards. Now in its seventh year, the awards acknowledge and celebrate Calabrio customers who are shaping the future of workforce optimisation (WFO), elevating customer experience (CX), and enhancing employee engagement within their organisations.

Coaching 52

Coaching Analytics Customer centricity Contact Center 52

Global Response

MARCH 1, 2023

Here at Global Response, we’re excited to announce that several of our clients have been recognized for their exceptional customer service in “Best Customer Service 2023” awards from both Newsweek and Forbes. Forbes’ Customer Service All-Stars awards were determined from 3.7 million ratings by over 121,000 respondents.

Customer Service 62

Customer Service outsourcing Surveys Sales 62

ChurnZero

MARCH 10, 2021

ChurnZero is proud to have won the APPEALIE SaaS Marketing Leader Award and see many of our customers win the SaaS Customer Success Leader Award. . APPEALIE announced the twelve winners of the 2020 SaaS Leader Awards, a software leadership award honoring the top Marketing and Customer Success executives in the industry. .

SaaS 98

SaaS Chief Customer Officer Employee engagement Enterprise 98